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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,894 Reviews

1,894 Reviews of Robert Brogden Buick GMC - Service Center

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August 20, 2024

The salesman, manager and finance manager were all fantastic. They were very supportive to me and my grandson during the whole process. We could not have asked for more More

by andysills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastien Granger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Phegley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Skid
Aug 21, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review, Andy! We’re thrilled to hear that you and your grandson had a fantastic experience at Robert Brogden Buick GMC. Our team is dedicated to providing support throughout the entire process, and it's great to know we met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 18, 2024

We really trust Robert Brogden Buick GMC! I was quoted a price for 4 tires. We price checked with 2 other stores. They price was very fair. Can't imagine going anywhere else for service o More

by hendrix100
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenah Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We appreciate your trust in Robert Brogden Buick GMC. It's great to hear that you found our tire pricing fair and that Jenah's assistance, including applying a coupon, made your experience even better. We look forward to serving you again for any of your Buick Envision's needs! Sincerely, The Robert Brogden Buick GMC Team

August 15, 2024

We bought our $60,000 Buick on July 26. It was a 2023 Demo Enclave. It had some scratches on the rear bumper that the salesman, Kaleb Prewett said will be repaired. Kaleb and I went back More

by WEwing
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Sargent
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastien Granger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand that the communication regarding the repairs on your 2023 Enclave has been frustrating, and we appreciate your feedback. We aim to ensure our vehicles are in top condition before delivery and provide complete service including key fobs. Please feel free to reach out to Robert Brogden's Olathe Buick GMC directly so we can address your concerns regarding the paint repair and the missing fob. We are here to assist you and strive to improve your experience. Thank you for your patience. Sincerely, The Robert Brogden Buick GMC Team

August 15, 2024

Great job getting my bed cover on and getting me on my way. Very friendly. More

by dring1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Habiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us at Robert Brogden Buick GMC. Our team takes pride in providing friendly service and ensuring that your needs are met. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 15, 2024

Wonderful experience! I was in and out and everyone was great. Appreciate the great customer service More

by dawnkapp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Robert Brogden Buick GMC was so positive and that our team provided you with great customer service. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 13, 2024

This is my first experience not only with Robert Brogden. ... But with GMC. Brian was great with my first service... James "Jimmy" may be one of the best sales people I have ever worked with. I will be back More

by Kenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Carpenter
Aug 13, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that your first experience with Robert Brogden Buick GMC and GMC was a positive one. It's great to know that Brian provided excellent service and that Jimmy made your sales experience memorable. We look forward to assisting you with your next new truck! Safe travels until then! Sincerely, The Robert Brogden Buick GMC Team

August 13, 2024

Great customer service! When I asked what was the next thing to be taken care, the gentleman suggested something else and was still able to work that in. More

by tlusk73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service at Robert Brogden Buick GMC. It's fantastic to know that our team was able to assist you efficiently and accommodate your needs. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

August 13, 2024

Great experience. Kind, friendly and efficient. It was an experience that I got to tell others about More

by glc192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We truly appreciate your positive feedback about your experience at Robert Brogden Buick GMC. It's great to hear that our team was kind, friendly, and efficient. We hope to see you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 09, 2024

David was helpful and attentive to my requests and made sure to answer all my questions and concerns. More

by mporter_77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear that you found David helpful and attentive at Robert Brogden Buick GMC. Your feedback is greatly appreciated, and we look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

August 08, 2024

I had an issue with a brand new 2024 Acadia Denali. When driving 35 or 40 mph, the steering would pull to the left. They trouble shot the problem, rotating tires, checking alignment and couldn’t nail i More

by CJBLIESE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alyssa Raby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! We're glad to hear that our team at Robert Brogden Buick GMC was able to resolve the steering issue with your 2024 Acadia Denali. We appreciate your patience as we worked through the troubleshooting process and are thrilled that you find your vehicle super and fun to drive. Your kind words mean a lot to us! We look forward to seeing you again in the future. Sincerely, The Robert Brogden Buick GMC Team

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