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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,948 Reviews

1,948 Reviews of Robert Brogden Buick GMC - Service Center

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January 29, 2025

It was a pleasure working with the staff there! ! They made the out of state purchase simple and easy! I would highly recommend buying a vehicle from them!! More

by johnrick75
Recommend Dealer
Yes
Employees Worked With
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that your out-of-state purchase was simple and easy. It was a pleasure working with you as well. We appreciate your recommendation and hope to see you again at Robert Brogden's Olathe Buick GMC for your next vehicle! Sincerely, The Robert Brogden Buick GMC Team

January 29, 2025

Excellent customer service! Very prompt and attentive to our needs. Handled issues very professionally. No complaints!! More

by sally5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenah Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We at Robert Brogden's Olathe Buick GMC are thrilled to hear that you experienced excellent customer service and that our team was prompt and attentive to your needs. We strive to handle every situation professionally, and we appreciate your recognition of our efforts. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

January 29, 2025

A very good experience from start to finish. No complaints whatsoever. I will return whenever service is needed. More

by HAWEWERS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenah Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2025 -

Robert Brogden Buick GMC responded

Thank you for your positive feedback! We’re thrilled to hear you had a very good experience at Robert Brogden Buick GMC. Your satisfaction is our priority, and we look forward to serving you again whenever you need service. Don’t hesitate to share your experience with others! Safe travels! Sincerely, The Robert Brogden Buick GMC Team

January 28, 2025

Outstanding service! Quickly in and out. Service completed exactly as promised with no one trying to push extra work. More

by RWINBURN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenah Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Phegley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you experienced outstanding service during your visit to Robert Brogden Buick GMC. Our team works hard to ensure that everything is completed as promised without any unnecessary upselling. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

January 28, 2025

Just had my truck in for routine service. Got me in at my scheduled time, serviced quickly, and even put in an update for the truck. Todd did a great job of communicating with me and getting More

by ruderb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear about your positive experience with the routine service on your truck at Robert Brogden Buick GMC. It's fantastic to know that Todd provided great communication and efficient service. We hope to see you again for your future service needs! Sincerely, The Robert Brogden Buick GMC Team

January 28, 2025

Lacey did an exceptional job in every respect. She helped with technical questions regarding the fuel injection servicing, she kept me informed of the progress of the vehicle servicing and even wa More

by dbeckwith38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Jan 29, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We're thrilled to hear about your exceptional experience with Lacey at Robert Brogden Buick GMC. It's wonderful to know that she was able to assist you with your technical questions and ensure your vehicle service was completed to your satisfaction. We appreciate your support and look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

January 26, 2025

First time threw stuff from console onto floor second time broke tab on dash leaving big gap and left wires hanging out of dash for passenger to rip out with their feet. I'm not happy and will return 2m More

by mfurz.mf6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic
Jan 27, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We understand your frustration regarding the issues with your vehicle’s interior. At Robert Brogden Buick GMC, we strive to maintain high standards, and your experience is important to us. Please reach out to us directly so we can address your concerns effectively. We appreciate you bringing this to our attention. Sincerely, The Robert Brogden Buick GMC Team

January 26, 2025

Todd was fantastic to work with. he took the time to explain to me in layman's terms what was wrong with my engine and exactly what needed to be done to fix it. Todd stayed in consta More

by AKOMM11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a fantastic experience with Todd at Robert Brogden Buick GMC. It’s great to know he was able to explain the engine issues clearly and keep you informed throughout the process. We appreciate your kind words and hope to see you again in the future! Sincerely, The Robert Brogden Buick GMC Team

January 24, 2025

I would not recommend based on this experience. No one would even acknowledge me when I walked in to check in. I stood there for at least 10 minutes not one person said I will be right with you. Wh More

by degiroux
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Kelly
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience. We appreciate your feedback and understand the importance of being acknowledged when you visit Robert Brogden Buick GMC. It’s concerning to hear about the lack of attention you received, and we assure you that we value every customer. Please feel free to reach out to us directly so we can address your concerns further and ensure a better experience in the future. Your satisfaction is important to us. Sincerely, The Robert Brogden Buick GMC Team

January 24, 2025

Excellent service as always. Staff are very courteous and know what they are doing. Nice job! More

by scott.randall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Phegley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words, Scott! We're thrilled to hear that you consistently receive excellent service from our courteous staff at Robert Brogden Buick GMC. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to seeing you again! Sincerely, The Robert Brogden Buick GMC Team