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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,954 Reviews

1,954 Reviews of Robert Brogden Buick GMC - Service Center

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February 19, 2024

Alyssa was very helpful and accurate in her time estimate. Clear, polite, pleasant , and respectful. More

by lhraner
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Feb 21, 2024 -

Robert Brogden Buick GMC responded

It’s great to know that Alyssa provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

February 19, 2024

The service experience was wonderful and I will continue to go there moving forward.all was nice and knew what they were talking about. More

by almassey69@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Everhart, Lee Habiger, Jamaica Johnson, Alyssa Raby
Feb 21, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

February 17, 2024

Service department has always been professional and helpful. They take pride in communication and getting the vehicle fixed right. More

by CHIP_HARRINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Feb 17, 2024 -

Robert Brogden Buick GMC responded

We truly appreciate you taking the time to write about your experience at our service department, Chip. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

February 16, 2024

Always on time and always solve my problems. And the price is right. And many new vehicles to check out. More

by LACDIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Everhart, Lee Habiger, Jamaica Johnson, Alyssa Raby
Feb 17, 2024 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Robert Brogden Buick GMC Team

February 13, 2024

The work was well done. I was just disappointed at the long wait that I was not expecting or prepared for based on the pre-visit estimates. It’s never happened before, and I More

by kpfaith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t catch his nane
Feb 14, 2024 -

Robert Brogden Buick GMC responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Robert Brogden Buick GMC Team

February 11, 2024

Terrible service and pricing. Serviced 9 days apart and they found $4000 and $1200 after two full diagnostics. Zero transparency and egregious charges. More

by jpdutton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Land
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

February 10, 2024

Alyssa was great to work with. The got me in and out quickly and the service was great. More

by MIDWESTMILLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Feb 12, 2024 -

Robert Brogden Buick GMC responded

It’s great to know that Alyssa provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

February 10, 2024

I got in and out in very little time. This included an oil change, tire rotation and other options to address with the staff! Great experience!! More

by danrice2723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Raby
Feb 12, 2024 -

Robert Brogden Buick GMC responded

Dan, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

February 09, 2024

Kindred, help me with my truck. I had a bad radio. He got the part for me and installed it no time at all and I was in and out and on my way. More

by THEMANSTAN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kindred William
Feb 09, 2024 -

Robert Brogden Buick GMC responded

It’s great to know that Kindred provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

February 09, 2024

They were friendly and addressed my concern promptly. I do feel GM should be issuing a recall regarding reoccurring brake failures involving their Sierra pickup trucks. More

by lkfields
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

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