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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.4
1,954 Reviews
Call Service Center (913) 712-9342

1,954 Reviews of Robert Brogden Buick GMC - Service Center

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March 28, 2024

I pulled in with check engine lights and trouble. They were able to work my vehicle in and get me an estimate so we could get parts ordered. They then finished the repair and got me back on the road More

by RKNUDSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
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Mar 28, 2024 -

Robert Brogden Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Robert Brogden Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Robert Brogden Buick GMC Team

March 28, 2024

Alyssa was great! Very polite, understanding and explained everything in detail. Wish everyone was as good as she is. More

by jrjjimj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Mar 28, 2024 -

Robert Brogden Buick GMC responded

It’s great to know that Alyssa provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

March 28, 2024

Put a new motor in our vehicle, then drove to BMW to trade in because the vehicle was not reliable More

by cpatton8484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Mar 29, 2024 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

March 28, 2024

Good communication and provided professional service from start to finish. Will only have my vehicle serviced at Brogden. More

by CHIP_HARRINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, Lee Habiger, Alyssa Raby
Report | Print
Mar 29, 2024 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Chip. Sincerely, The Robert Brogden Buick GMC Team

March 23, 2024

Time of service was quite fast and agent did a good job of communication. Price increased over 100% of cost of last oil change so that was a big surprise and I will consider other options for my next oil c More

by gcrockerx01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Mar 25, 2024 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

March 22, 2024

Terrible experience, not customer friendly at all Will not recommend to anyone next time will only deal with the manager More

by MARY.DOHERTY1843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Land
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Everhart, Lee Habiger, Jamaica Johnson, Alyssa Raby, David Estrada
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Mar 22, 2024 -

Robert Brogden Buick GMC responded

Mary, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Robert Brogden Buick GMC Team

March 16, 2024

Fast friendly service. Greeted with a smile and was in and out promptly. Alyssa did a great job. More

by Allygirl87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby
Report | Print
Mar 18, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words, Ally. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

March 15, 2024

Brian was great. Had to look up my reward points and he was very helpful. More

by slafon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2024 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience working with Brian! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

March 14, 2024

Alyssa is great! Always a pleasant experience and car was completed on time. Internal dash controls were re-set which is important to me. More

by DLCALLISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Raby, Alyssa Raby
Report | Print
Mar 14, 2024 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience working with Alyssa! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

March 14, 2024

David was very friendly and the service was great. Tad bit expensive for an oil change but I do understand inflation. More

by terry_jw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Everhart, David Estrada
Report | Print
Mar 15, 2024 -

Robert Brogden Buick GMC responded

Thank you for the great feedback, Terry! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Robert Brogden Buick GMC Team

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