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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.3
1,895 Reviews

1,895 Reviews of Robert Brogden Buick GMC - Service Center

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January 12, 2024

Excellent service. Knowledgeable staff. All involved made it a great and simple transaction including knowledgeable advice More

by Mofeedaql
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Sargent
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastien Granger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Habiger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Land
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamaica Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Romine, Kindred William
Jan 16, 2024 -

Robert Brogden Buick GMC responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Robert Brogden Buick GMC! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Robert Brogden Buick GMC Team

January 10, 2024

The people in the service department were very friendly and worked very quickly on my car More

by sorawolff27
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Robert Brogden Buick GMC responded

Thank you for the kind words, Sora. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

January 10, 2024

From the time I arrived until my vehicle was ready. Service and communication were excellent. I would recommend Brogden for your service needs. More

by Bob T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Robert Brogden Buick GMC responded

Hi Bob, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 07, 2024

10am appointment. Explained 1.I needed to get car and be back at office for a 4pm meeting & 2.problem with drive setting only stay about 2 days. NOT A SETTING PROBLEM. More

by btsuperman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Habinger
Jan 08, 2024 -

Robert Brogden Buick GMC responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. We will share your feedback with our team and use this as a learning experience. We hope to earn your business back in the future. Sincerely, The Robert Brogden Buick GMC Team

January 06, 2024

Great fast and friendly service. Would recommend for all your car needs. Thank you all More

by BILLANDLISATURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2024 -

Robert Brogden Buick GMC responded

Hi Bill, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 06, 2024

I can always trust the people here to take good care of my car, and keep me informed when I need to understand what’s needed to keep it running well. More

by kpfaith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Romine
Jan 08, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Robert Brogden Buick GMC Team

January 05, 2024

Lee was great at taking care of my service needs. They were on time and very explanatory. More

by WZERGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastien Granger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lee Habiger
Jan 05, 2024 -

Robert Brogden Buick GMC responded

It’s great to know that Lee provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

January 04, 2024

I have been a customer of Robert Brogden for more than 15 years. My recent service was on time, and I was in an out with no issues. The service representative was friendly, knowledgeable, and told me what to More

by HAMLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

January 04, 2024

Best service I ever had. I was at another dealership and they tried to fix the problem my car had and they failed. Robert Brogden GMC solved the problem in one day and I wa More

by astimegoesby76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2024 -

astimegoesby76 responded

I will always recommend your organization for service. I have no experience with sales. Your service is super great.

Jan 05, 2024 -

Robert Brogden Buick GMC responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

January 02, 2024

Didn't get detail report about the free multi-inspection point or maybe they haven't done that during the service visit oil change. More

by Ray A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Robert Brogden Buick GMC responded

Apologies for not receiving the MPI. We normally include the report but at the time you visited we were having issues with the computer. I assure you the Advisor would let you know if there were issues. Please feel free to stop in and we can run a new check for you.

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