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Robert Brogden Buick GMC - Service Center
Olathe, KS
2,019 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,020 Reviews of Robert Brogden Buick GMC - Service Center
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May 14, 2025
Lacey did a FANTASTIC job. Five stars is not enough. Lacey was professional, polite and efficient. I normally put visiting auto dealers right up there with the DMV and denti Five stars is not enough. Lacey was professional, polite and efficient. I normally put visiting auto dealers right up there with the DMV and dentists. Lacey changed my mind for Brogden. I hope my truck does not need service again, but if it does I won't dread taking it in. More
by knoxd1
Verified Customer
May 14, 2025
The whole Service team did a phenomenal job. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. More
by JimmyAcura
May 14, 2025
Cedric was very polite and informative on the phone and was very timely in communication. was very timely in communication. More
by clements99
Employees Worked With
May 13, 2025
I am disappointed that I scheduled my car in for an appointment for early morning but didn't get my car back until the end of the day. This has happened both times I have had my car in the shop for se appointment for early morning but didn't get my car back until the end of the day. This has happened both times I have had my car in the shop for service. What is the point of having an appointment? I just wish I had known this would be the case so I could have planned accordingly, but no one communicated how long the work might take or why they keep your car all day no matter what your car is in the shop for. That's very frustrating when you don't have any other form of transportation and you work full time. More
by fish_7734
Employees Worked With
May 13, 2025
Katie was great. Only issue was a tire pressure sensor was out when I picked it up but am already scheduled to bring it back in to correct. Only issue was a tire pressure sensor was out when I picked it up but am already scheduled to bring it back in to correct. More
by Tom Schafersman
Employees Worked With
May 09, 2025
Great job by service team and appreciate all the work done. We will be back for all service items. done. We will be back for all service items. More
by wemufan
Employees Worked With
May 06, 2025
Lacey is great. Very efficient and concerned about the customer experience. The repairs on my tuck went great, just took a little longer than anticipated. Very efficient and concerned about the customer experience. The repairs on my tuck went great, just took a little longer than anticipated. More
by Tom Schafersman
Employees Worked With
May 04, 2025
The service was excellent and easy to schedule. Waited at the dealership which was comfortable as well. Cedric was extremely helpful. Waited at the dealership which was comfortable as well. Cedric was extremely helpful. More
by TCHADWICK7866
Employees Worked With
May 04, 2025
Jim was absolutely amazing and took care of me from the moment I walked in. moment I walked in. More
by KOBUBO33
May 03, 2025
Great experience at the service department. I had daily updates on how work was progressing, and the rental was divine. The lady that drove the shuttle was awesome! I had daily updates on how work was progressing, and the rental was divine. The lady that drove the shuttle was awesome! More
by Lindsay
