Robert Brogden Buick GMC - Service Center
Olathe, KS
1,948 Reviews of Robert Brogden Buick GMC - Service Center
Outstanding work, honest communication, and reasonable pricing. I will only buy from and service my vehicles at Brogden. They are the only folks I trust with and for my vehicles. pricing. I will only buy from and service my vehicles at Brogden. They are the only folks I trust with and for my vehicles. More
Even though I did not purchase here I will be bringing my 2500 AT4 back for regular service maintenance. 2500 AT4 back for regular service maintenance. More
Tricia did an excellent job taking care of me in service! She was great to work with! Highly recommend! She was great to work with! Highly recommend! More
Came in for my first oil change and Todd had me out of there in less than 30 minutes. there in less than 30 minutes. More
Very professional and respectful in the Service Department. I've been going there for many years and have been satisfied. Department. I've been going there for many years and have been satisfied. More
I had the pleasure of working with Lacey at Robert Brogden, and I can confidently say she is a true rock star. She went above and beyond. Her customer-first approach and genuine care for the customer Brogden, and I can confidently say she is a true rock star. She went above and beyond. Her customer-first approach and genuine care for the customer experience are truly rare to find. Lacey took the time to really listen, understand my concerns, and explain everything in detail, making sure I was comfortable with the entire process. Unlike other service agents who may rush through the process, Lacey kept me updated every step of the way, even during the wait. She explained the necessary steps in simple terms and helped me understand what would come next, along with a cost estimate. Lacey’s passion for what she does is clear and it's a game-changer and that’s something you can’t fake. She truly cares about the customer experience and it makes all the difference. She is the kind of person who makes customers feel truly valued and that’s something rare. I’ve owned several vehicles and visited different dealerships, but this was the first time I felt genuinely cared for. Thank you, Lacey, for your exceptional service and for being an absolute rock star! You are an invaluable asset to Robert Brogden. More people like you are definitely needed! One suggestion for improvement: a larger waiting area would be great for customers. Kudos to Lacey! More
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Service department was very busy and they were able to get my vehicle in quickly. The problem was fixed in about an hour. Thank you. get my vehicle in quickly. The problem was fixed in about an hour. Thank you. More