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Robert Brogden Buick GMC - Service Center
Olathe, KS
1,954 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,954 Reviews of Robert Brogden Buick GMC - Service Center
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Verified Customer
July 05, 2024
David was excellent in handling a tough customer service situation I witnessed. He remained so calm and respectful to this customer who was unreasonable. I’ve been in customer service positions most of my c situation I witnessed. He remained so calm and respectful to this customer who was unreasonable. I’ve been in customer service positions most of my career and know how hard that is to keep cool and be helpful and kind. More
by TLCAIN5
Employees Worked With
David Estrada
July 04, 2024
I went in for an oil change / tire rotation for a new GMC Canyon Denali. First time! Service Advisor Scott Phegley was very professional & prompt!! I was out in less than 1 hour w/ NO CHARGE!’ Canyon Denali. First time! Service Advisor Scott Phegley was very professional & prompt!! I was out in less than 1 hour w/ NO CHARGE!’ More
by FRIESGS06
Employees Worked With
Scott Phegley
July 04, 2024
The staff and facility were fine. Just frustrating to pay $100 for a diagnostic test that did not show what is draining the battery. I appreciated being told some options. Still Just frustrating to pay $100 for a diagnostic test that did not show what is draining the battery. I appreciated being told some options. Still no vac & wash after service like I get for my car at Acura. I do oil changes at GMC in Springfield to get at least a vac. But thanks for the snacks and water. More
by mrayborn7
Employees Worked With
July 01, 2024
My vehicle was in bad shape and should not have been driven so not to cause further damage. David ordered repair parts and never called me to get it in for the repairs. I called to tell him I had to go driven so not to cause further damage. David ordered repair parts and never called me to get it in for the repairs. I called to tell him I had to go to another dealership for the repairs, and he gave me a story/excuse why he dropped the ball on this. Terrible customer service! More
by LDH365
Employees Worked With
David Estrada
June 30, 2024
Very clean atmosphere. Every one was friendly. Received lots of smiles, hellos, and good mornings. Made the 7 a.m. service call nice. Every one was friendly. Received lots of smiles, hellos, and good mornings. Made the 7 a.m. service call nice. More
by ISAAC7499
June 30, 2024
Spent 100k on a truck. Engine went out at 10k miles. No one called me, no courtesy car… in short, no one cared. So much sales pressure at closing to add insurance- way o Engine went out at 10k miles. No one called me, no courtesy car… in short, no one cared. So much sales pressure at closing to add insurance- way over the top. They suck just like all the other dealers. More
by RMBMGMTS
Employees Worked With
No thanks
