Back

Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,032 Reviews

2,032 Reviews of Robert Brogden Buick GMC - Service Center

Sort by
June 02, 2025

The shuttle left without me so that was a pain, but my car was good. More

by nrbizal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We're glad to hear you enjoyed your car from Robert Brogden's Olathe Buick GMC. We also understand that the shuttle experience could have been better. If you'd like to discuss this further, please reach out to us directly. We appreciate your review and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

June 01, 2025

Bought my new GMC 2500 and had a excellent experience with the crew will buy again More

by dmasilionis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear you had an excellent experience with our team at Robert Brogden's Olathe Buick GMC while purchasing your new GMC 2500. We truly appreciate your business and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

June 01, 2025

Great service the customer service representative was very nice and willing to help with all the services More

by doug.meili
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your feedback, Doug! We appreciate you taking the time to share your experience with us at Robert Brogden's Olathe Buick GMC. We're glad that our customer service representative provided you with excellent service. We look forward to assisting you again in the future. Sincerely, The Robert Brogden Buick GMC Team

May 31, 2025

Great experience! Would highly recommend them to a friend. Very professional and quick turn on my service. More

by piperlynnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words, Piper! We’re glad to know you had a great experience with us at Robert Brogden's Olathe Buick GMC. Your recommendation means a lot to us. We look forward to serving you and your friends in the future. Sincerely, The Robert Brogden Buick GMC Team

May 31, 2025

First service visit. Jimmy immediately greeted me and was friendly and helpful. I was in and out within an hour and was acknowledged and said hello to by at least a half More

by jelliott67opks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your review! We're glad that your first service visit at Robert Brogden's Olathe Buick GMC was such a positive experience. It's great to know that Jimmy and our team made you feel welcomed. We appreciate your recommendations to friends, and we look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 31, 2025

First service visit. Jimmy immediately greeted me and was friendly and helpful. I was in and out within an hour and was acknowledged and said hello to by at least a half More

by jelliott67opks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025

Communicated well, walked through what was necessary and what wasn't. Service done well and fairly efficiently for a busy day. More

by nahlvers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind review! We appreciate your feedback about the communication and efficiency during your visit to Robert Brogden's Olathe Buick GMC. It's great to hear that you felt well-informed throughout the process. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 31, 2025

I want to also recognize Jim who jumped in when Cedric was busy. He actually took the time to educate me on my car's features and this above all else leaves a favorable impression of your business. I appr More

by kcbookworm17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Robert Brogden Buick GMC responded

Thank you for taking the time to share your experience! We're thrilled to hear that Jim provided such informative and helpful service while you were at Robert Brogden's Olathe Buick GMC. We truly appreciate your recognition of teamwork and customer service. Your feedback will be shared with our team, and we will ensure that Jim is acknowledged for his efforts. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 30, 2025

Jimmy in Sales and Jimmy in Service are both quite the dynamic duo. Always have a great experience every time I go in for service. Really appreciate these guys. Thank you so much. More

by JimmyAcura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Self
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Levin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Blackburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Carpenter
May 31, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We're pleased to hear that you consistently have a great experience at Robert Brogden's Olathe Buick GMC, thanks to both Jimmys in Sales and Service. We appreciate your support and look forward to assisting you again on your next visit! Sincerely, The Robert Brogden Buick GMC Team

May 29, 2025

They insist on upselling you on very expensive services. The labor cost is outrageous. Additionally the rep promised to credit the oil change because of all the work being done and did not follow through. More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Hoover
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us, Doug. We understand your concerns regarding upselling and labor costs at Robert Brogden's Olathe Buick GMC. We appreciate your feedback about the promised credit for the oil change, and we want to ensure that all customer commitments are honored. If you would like to discuss this further, please feel free to contact us directly. We are dedicated to improving our services and meeting your expectations. Sincerely, The Robert Brogden Buick GMC Team

1
...