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Robert Brogden Buick GMC

Olathe, KS

4.7
5,444 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,444 reviews

May 16, 2025

Jim is a rockstar. He was very helpful and addressed all my concerns and communicated it all very well during the whole process. More

by Matt H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Robert Brogden Buick GMC responded

Thank you, Matt! We truly appreciate your kind words about Jim and are thrilled to hear that he was able to assist you effectively. At Robert Brogden's Olathe Buick GMC, we strive to provide excellent service, and it’s great to know that Jim made your experience a positive one. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Service department acted in very deceiving manner. an oil change turned into a $1000 service. More

by willrock0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Mayberry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We understand your concerns about the unexpected costs following your oil change at Robert Brogden's Olathe Buick GMC. We strive to provide transparent service and appreciate your input. If you'd like to discuss this further, please reach out to us directly. Your satisfaction is important to us, and we are here to help. Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Matthew was quick and very professional, and proactively took care of some issues with my truck. More

by ELLE.ROESER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you, Elle, for your fantastic feedback! We’re thrilled to hear that our team at Robert Brogden's Olathe Buick GMC, especially Matthew, was able to assist you promptly and professionally with your truck. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Lacey did a FANTASTIC job. Five stars is not enough. Lacey was professional, polite and efficient. I normally put visiting auto dealers right up there with the DMV and denti More

by knoxd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Skid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We are thrilled to hear that Lacey provided you with a fantastic experience at Robert Brogden's Olathe Buick GMC. Your comparison really means a lot to us, and we're glad we could change your perception of visiting auto dealers. We appreciate your kind words and look forward to assisting you with any future service needs for your truck. Don't hesitate to reach out whenever you need us! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

The whole Service team did a phenomenal job. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. More

by JimmyAcura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Jimmy! We're thrilled to hear that our service team, especially Dave, provided you with exceptional care at Robert Brogden's Olathe Buick GMC. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Cedric was very polite and informative on the phone and was very timely in communication. More

by clements99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're glad to hear that Cedric provided you with polite and informative service over the phone. At Robert Brogden's Olathe Buick GMC, we strive for timely communication and great customer experiences. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 13, 2025

I am disappointed that I scheduled my car in for an appointment for early morning but didn't get my car back until the end of the day. This has happened both times I have had my car in the shop for se More

by fish_7734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Mayberry
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the timing of your service appointments at Robert Brogden's Olathe Buick GMC. We strive to provide clear communication about expected service times, and it's concerning to hear that you felt this was lacking. Your feedback is valuable, and if you have further comments or would like to discuss this matter, please feel free to reach out. We appreciate your patience and hope to have the opportunity to serve you better in the future. Sincerely, The Robert Brogden Buick GMC Team

May 13, 2025

Katie was great. Only issue was a tire pressure sensor was out when I picked it up but am already scheduled to bring it back in to correct. More

by Tom Schafersman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Robert Brogden Buick GMC responded

Thank you, Tom, for your feedback! We're glad to hear that you had a positive experience with us at Robert Brogden's Olathe Buick GMC. We appreciate your understanding regarding the tire pressure sensor issue and are looking forward to seeing you again to resolve it. If you need anything else in the meantime, feel free to reach out. Safe driving! Sincerely, The Robert Brogden Buick GMC Team

May 12, 2025

Before we drove off, we reported there was a screw in a tire. The salesperson took a picture and we’ve been calling but no results. Also asked about a bed liner and again no help. More

by lacyann2011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sage
May 12, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand your concerns regarding the tire issue and the bed liner, and we appreciate your feedback. Your concerns will be taken into consideration as we aim to improve our communication and customer service at Robert Brogden's Olathe Buick GMC. Thank you for bringing this to our attention. Sincerely, The Robert Brogden Buick GMC Team

May 12, 2025

Sam made the entire buying process so easy. We love our new vehicle and the experience was awesome. The staff was very organized, and it didn't take hardly any time at all to purchase and com More

by kelifrancka
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Skid
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Robert Brogden Buick GMC responded

Thank you, Sam! We’re thrilled to hear that you had an awesome experience at Robert Brogden's Olathe Buick GMC and that you love your new vehicle. We appreciate your kind words about our organized staff and the seamless buying process. Thank you for highly recommending us, and we look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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