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Riverview Chevrolet Buick GMC
Irwin, PA
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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477 Reviews of Riverview Chevrolet Buick GMC
May 13, 2014
Bought a new 2014 Chevrolet Camaro SS 1LE I went to Kenny Ross Chevrolet to look into whether or not it made financial sense to trade in my car on a 2014 Camaro SS. I left having ordered one f I went to Kenny Ross Chevrolet to look into whether or not it made financial sense to trade in my car on a 2014 Camaro SS. I left having ordered one from the factory. Kim made it extremely easy to make the decision to purchase, with no pressure. My family have purchased a few vehicles from Kenny Ross previously, never having dealt with Kim, I was extremely pleased with how personable and friendly she was. Next time I order/buy a new car I will definitely go see her first. The price was very good, considering I had preferred pricing through work, she also made sure to make it very easy to use my discount. Any time I had a question along the way, Kim was ready to answer or find the answer. I would absolutely recommend Kenny Ross Chevrolet and sales person Kim Marchione to anybody, and have. More
by Wilsonation91
Employees Worked With
Kim Marchione
May 12, 2014
Fair price with quality service Chris was very personable, and established steady communication with me from the start to ensure I felt comfortable and more than just another sale fo Chris was very personable, and established steady communication with me from the start to ensure I felt comfortable and more than just another sale for him. He worked with my schedule completely, coming in on his day off to finish the sale and deliver the car. More
by issabella614
Employees Worked With
Chris Holnaider
May 11, 2014
cool minded staff no pressure cool experience easey purchise decission do to kim input ensurring me good car time to up grade and improve credit in and out same day great follow up cool experience easey purchise decission do to kim input ensurring me good car time to up grade and improve credit in and out same day great follow ups very nice More
by Whyle1224
Employees Worked With
kim
May 11, 2014
Kenny Ross Review I was very happy with my sales experience at Kenny Ross with Kim. I also looked at a Ford 150 as well as the Silverado. Although I was not ready to I was very happy with my sales experience at Kenny Ross with Kim. I also looked at a Ford 150 as well as the Silverado. Although I was not ready to buy, it will be the Silverado when I do. And it will be at KR Chevy. Kim was very knowledgeable and I never felt as though I was being pressured. I appreciate that when buying a vehicle.. She has called me twice since my visit to the dealership. The people there are professional and first class. More
by Edchrist
Employees Worked With
Kim Marchione
May 10, 2014
Wonderful Experience. Hello, My car was involved in the GMC recall and is currently at the dealership. Because of the recall I was not sure of purchasing anothe Hello, My car was involved in the GMC recall and is currently at the dealership. Because of the recall I was not sure of purchasing another GM vehicle. Kim went over the recall with me put an end to all of my concerns and advised I may experience the same issue with recalls from competitors. Kim knew that I was not sure of purchasing at this time and she still treated me so wonderful. I test drove a beautiful black Buick regal :) She went over every aspect of the car with me from front to back. She reviewed the warranty, extra warranty I could purchase and the service that was included. She reviewed the Carfax report with me I asked to see and we reviewed the numbers and she wrote out all cost that may be associated with this purchase. I was so pleasantly surprised by her education and professionalism. Buying a car can be so stressful and I never felt stress. I love Kenny Ross in North Huntingdon, PA both sales and service are amazing. I will remain a customer and return to see Kim when I know the time is right for me to purchase. More
by dmangan507
Employees Worked With
kim Marchione
March 17, 2014
Be sure to do your homework before coming to this dealership. My used car trade-in quote was extremely undervalued. Check multiple sources online to know your automobile's value before attempting a t dealership. My used car trade-in quote was extremely undervalued. Check multiple sources online to know your automobile's value before attempting a trade here. More
by djjohnmtta
Employees Worked With
Acting used car sales manager
March 10, 2014
My family have purchased around 7 vehicles from Kenny Ross over the years. I have always used the same sales rep, Chuck Durbiano. He is efficient, quick, not forceful and honest. Chuck has always prov Ross over the years. I have always used the same sales rep, Chuck Durbiano. He is efficient, quick, not forceful and honest. Chuck has always provided what I feel is the best deal I could have received. His knowledge about the products and comparisons are outstanding. I would recommend him to anyone. In January I purchased a new Chevy Silverado High Country. A true dream vehicle for my family and I. After a couple days, I noticed that the heaters in the seats were not heating the seat, just the back rest area. I made an appointment with my Team member, Phil (Gold Team) and was greeted, asked a full list of issues was provided a loaner vehicle and was kept informed about the entire process. It took several trips to get things working properly, but this was not due to the lack of knowledge or experience from Phil and his team. The heats continued to short out. Each time my vehicle was returned to me, it was fully cleaned inside and out. In the end, my seats are warm and comfortable. Great work guys! From walking through the door, great atmosphere, snacks during service, quick efficient sales, clean and spotless areas, Kenny Ross is the standard by which all dealerships should look to achieve. Obviously you have a customer for life. Joseph Pikovsky More
by jpikovsky1
Employees Worked With
Chuck Durbiano and Phil
November 20, 2013
I recently purchased a brand new 2013 Chevy Silverado and paid cash. As I am a plumber by trade and am depending on this truck to operate my business I had a cap added to seal the deal and requested three s paid cash. As I am a plumber by trade and am depending on this truck to operate my business I had a cap added to seal the deal and requested three simple things (color match, specific height and plumbers package) which was agreed upon in my sales contract. I had to pay an additional $300 to get these specific items and was told it would take three weeks but did not mind to get what was needed to operate my business. I was called a week ago by the cap company to schedule a date to have the cap installed only to find out that the three specific items that I requested and paid extra for where all incorrect after waiting and already being inconvenienced for three weeks. Kenny Ross is blaming the cap company and the cap company is blaming Kenny Ross. No one wants to claim responsibility or return my numerous phone calls. Now that Kenny Ross received my money they don't care about customer satisfaction at all. I've first contacted my sales person who then tells me she needs to speak to her Sales Manager who never seems to be available when she tries to get answers from him so I contacted the Sales Manager who then tells me not to worry the cap wasn't paid for yet and he will deal with another company instead and then a day later tells me the cap was paid for (someone needs to get their lies straight). I need to continuously contact them and initiate any and all calls for the status of this simple issue. It is now another week in addition to waiting a couple weeks for the cap and there is still no resolution to the issue. I've contacted the owner now and conveniently had my call filtered through his secretary and am told again today someone will get back to me ... I am still waiting and again (it's 7PM) and no return phone calls. It is now costing me time and money as anyone in my position can understand my anger ... I am sure that the owner Jim Ross himself would not appreciate if he was losing money everyday as I am ... and that there are plenty of other dealerships out there who would appreciate my business more and also appreciate doing business with a cash paying customer who would be a returning customer if their business was even appreciated. I am going to look into matters of returning this truck back to the dealership and also feel that I should be refunded not only the money for the truck but also for what it has now cost me for my time and inconvenience. Think twice before purchasing anything from this dealership!!! They will not appreciate your business regardless ... you are just a profit number on their accounting spreadsheets. Their internal communication is horrific as well as their communication with their customers. More
by annoynomous
Employees Worked With
Salesperson Kim, Sales Manager Jim
October 30, 2013
HURRAY FOR KENNY ROSS. I am sorry that we had to go to the extreme to have my vehicle repaired properly. But kudos to Kenny Ross for rectifying my situation. I was treated with extreme friendliness and my the extreme to have my vehicle repaired properly. But kudos to Kenny Ross for rectifying my situation. I was treated with extreme friendliness and my vehicle was repaired to my expectation. I deeply appreciate the fact that they took that extra step and found the correct part needed for my older vehicle. It paid off for both of us. I couldn't be happier than I am at this moment. I just picked my car up and had a smile from ear to ear. I knew that part was available somewhere and you guys found it again. KUDOS TO YOU. Words can not explain how elated I am at this moment. So again thank you so much Gary and who ever else was involved in rectifying this situation. To all the people involved in solving my situation lunch is on Kenny Ross. I will recommend Kenny Ross to family and friends because you went that extra mile to please me and very pleased I am. THANKS AGAIN FOR ALL YOUR LEG WORK:-) More
by DenisePanuccio
Employees Worked With
Gary in collision center
