Back

Rivertown Toyota

Columbus, GA

4.2
838 Reviews

1661 Whittlesly Road

Columbus, GA

31904

Directions

By Type

Showing 838 reviews

January 21, 2025

They always take such good care of me. From the buying to purchasing is great service. I also like their maintenance department. They will help you follow all scheduled maintenance. More

by reanndaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
January 21, 2025

The service department has always been prompt when servicing my vehicle and helpful answering any questions or concerns More

by selena.hurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio, service dept
Jan 21, 2025 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 21, 2025

The dealer advisor was very courteous and prompt. I had a wonderful experience. My visit took less time that I thought. More

by Rbowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
January 20, 2025

Veronica was very courteous and understanding. They made sure the car was very ready before I picked it up. Gave me a loan when they realized they needed longer. I was hospitalized when the car wa More

by pataishacory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 21, 2025 -

Rivertown Toyota responded

Hi, we're happy you found Veronica to be so supportive during your experience here at Rivertown Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 18, 2025

First time I’ve ever waited under an hour for an oil change. They did a good job. But there’s always room for improvement. More

by lisa1827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Haas
Jan 20, 2025 -

Rivertown Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

January 18, 2025

Austin, the service manager was very helpful with helping me solve my car problems. He explained and showed me the problems with my vehicle.. Austin is the only person I feel comfortable with right now.help More

by johnniemae3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jan 20, 2025 -

Rivertown Toyota responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 18, 2025

Thank you for servicing my Lexus RX 350 tire rotation a also Multi point inspection Customer service was kind and helpful More

by lexi2015.17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 20, 2025 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 15, 2025

Very courteous, professional & fast service. Love the ride share service that they provide...very convenient. More

by Sdhudson73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmond
Jan 16, 2025 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 15, 2025

What Rivertown could have done better was honor the agreement of my Jeep Gladiator trade-in of $32,800 that we made in December of 2024. They were obviously making false promises to get me out the doo More

by xtremet87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Reyes, Sabrina
Jan 16, 2025 -

Rivertown Toyota responded

We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at the information provided. I would like to discuss how we can regain your trust. Sincerely. Winford lee General Sales Manager wlee@RivertownToyota.com

January 14, 2025

Todays vehicle service went off without a hitch. Dropped off the car at 7:05am and received the service completed call at 7:48am, finished eating my breakfast then ran back by and picked it up.... e More

by Ccc6162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert vargas
Jan 15, 2025 -

Rivertown Toyota responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

1
...