Rivertown Toyota

The service is always great. The lounge is very comfortable. Desmond Baker was awesome. Good service The lounge is very comfortable. Desmond Baker was awesome. Good service More

Service was courteous, and I had a very positive experience. My car drove so smoothly on way home so I think I gad very good service on the car experience. My car drove so smoothly on way home so I think I gad very good service on the car More

Rivertown Toyota is normally a great place to get my Lexus serviced being that there are no Lexus dealerships in Columbus. However, today, this particular service representative did an awful job in repr Lexus serviced being that there are no Lexus dealerships in Columbus. However, today, this particular service representative did an awful job in representing the Toyota brand. They were very rude, unprofessional, and no help to myself or my husband. Upon trying to receive guidance, she offered little to no help. While understand customer service can be overwhelming, being defensive with a customer at 0700 in the morning while the customer is only asking questions is unacceptable. The sales department were very nice, cordial, and professional. More

Every visit to Rivertown Toyota has been vey pleasant. They are friendly, attentive and professional. The service waiting area is always clean and relaxing. They are friendly, attentive and professional. The service waiting area is always clean and relaxing. More

Terrible customer service as you drop car. Front is very unorganized. Same when picking car up. Had to walk around parking lot and turn alarm on to find vehicle. Not professional. Front is very unorganized. Same when picking car up. Had to walk around parking lot and turn alarm on to find vehicle. Not professional. More

We had a very good experience! They made everything fairly easy and enjoyable. Bo was so fun to work with and made the process stress free! They made everything fairly easy and enjoyable. Bo was so fun to work with and made the process stress free! More

Service was good. Thae additional emails and texts received were good to have on hand to lnow everything Thae additional emails and texts received were good to have on hand to lnow everything More

Richard the the best service advisor. He does everything he can to help the customer. He does everything he can to help the customer. More

I took my car in on Saturday to get the oil changed and the tires rotated. I sat there for two hours and went to check on my car. They had not touched it. I checked with the service advisor and she told me the tires rotated. I sat there for two hours and went to check on my car. They had not touched it. I checked with the service advisor and she told me they were still working on the car. I told her that they had not even started. And then she told me that I had a recall and that’s why it was taking so long. But then she told me that they were gonna have to reschedule and bring me back Tuesday. After another 45 minute wait they finally got my oil changed in the tires rotated. I took the car in on Tuesday to get the recall completed. After waiting for two hours, I went to check on my car. It had not moved. I asked the advisor again what was taking so long and she told me they only had one mechanic that could do the recall, and he was backed up. I demanded to speak to the service manager. I explained to him how long I’ve been waiting and how long I waited on Saturday. He asked me if I wanted to get my car done today. I looked at him and said yes that’s why I’ve been sitting here for two xxxx hours. He then comes back and tells me that they will have the car ready the following day and gives me the keys to a pick up truck to drive home. I go back to pick up my car and the recall part was on backorder and they still had not fixed my car! There was a total lack of communication and I have absolutely no confidence in this dealership or their service department at all. More

Excellent service in the service department. Rich was the representative who helped me, and he was excellent. Rich was the representative who helped me, and he was excellent. More