Rivertown Toyota

Excellent and quick service this morning. Spread out waiting room tables are great. Liked appointment. Spread out waiting room tables are great. Liked appointment. More

Great service great promptness great advisor would return here for more service ease of making appointment here for more service ease of making appointment More

This Dealership was and is AWESOME! !! THEIR STAFF WERE THE FRIENDLIEST AND AND COURTEOUS THAT I HAVE EVER ENCOUNTERED!!! I mean, no hassle or back and forth; just true professionals, wi !! THEIR STAFF WERE THE FRIENDLIEST AND AND COURTEOUS THAT I HAVE EVER ENCOUNTERED!!! I mean, no hassle or back and forth; just true professionals, with their pricing and procedures, from start to finish, I am truly pleased and impressed. More

Service is efficient and friendly. There is never a wait and updates are made regularly. There is never a wait and updates are made regularly. More

My last advisor (Veronica) turned around my previous bad experiences into a good one because she took the time to listen, she cared and was kind to me.. experiences into a good one because she took the time to listen, she cared and was kind to me.. More

I had an 11 AM appointment and was told my wait would be an hour to an hour and a half. At the 2 hour mark I asked for an update since none had been given and found out no work had even started!! My service an hour to an hour and a half. At the 2 hour mark I asked for an update since none had been given and found out no work had even started!! My service advisor Allen seemed almost annoyed I would ask even though I told him I had an awful experience back on January 4, 2025 where I waited 4 hours for an oil change and tire rotation and at that appointment I had to follow up multiple times as well! Anyway, Allen told me Saturdays typically take 3 hours for even just oil changes and tire rotations even though he continued quoting his hour to an hour and a half to someone else right before I checked in at the 2 hour mark. Getting conflicting responses and the service advisor not being at all apologetic is unacceptable! To top it off, Allen went to lunch and Desmon had to finish for him. Even checking out Allen failed to note I had an oil change coupon so Desmon had to redo the paperwork causing yet another delay! Then when I get out to the car my left rear hubcap is missing. This was just an overall bad experience for the 2nd straight time. Feel free to contact me about this as I am not happy. Oh, and I brought to Allen’s attention that one of my valve stem caps from January 4th was missing. His only statement was we don’t have the metal ones, so he didn’t even try to address that. I guess I have to get new ones on my own. Yes they are most likely cheap but the dealership lost it so they should replace them!! More

I had a terrible experience buying a used Subaru from them in March. They never disclosed multiple issues such as air conditioning, not functioning, front timing, cover hole, and leak, turbo leak which c them in March. They never disclosed multiple issues such as air conditioning, not functioning, front timing, cover hole, and leak, turbo leak which caused the car to almost die down several times, including when it was first delivered to our house. The original salesman did a very poor job. I had to basically stay on him to buy this car from him. But the most horrible experience was all the unexpected problems with the car that we found out after the purchase. After informing the general manager, they agreed to cover a small part of the cost but subsequently never responded and went off contact. Not just unprofessional, but they sold me a car that is not drivable because won’t pass emissions and is missing headrests in the back, which are both against the federal regulations. At this moment, I’m not able to drive this car in the county where I live in Georgia. This was a complete scam. I would highly recommend against purchasing anything from them or doing business with them. I will for sure stay away from them. More

I have been having my car serviced at Toyota of Columbus since 2022 when I purchased it new. And I am very pleased with the service they give. since 2022 when I purchased it new. And I am very pleased with the service they give. More

My husband actually took my car to the dealership and he said it was a great experience. said it was a great experience. More