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Rivertown Toyota
Columbus, GA
1,027 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 30, 2025
Superior customer service! My service advisor, Elaina Ward consistently exceeds expectations through her clear, concise, and professional communication when advising me on ser My service advisor, Elaina Ward consistently exceeds expectations through her clear, concise, and professional communication when advising me on services for my Toyota Tacoma 4x4. She maintains constant communication with the certified technicians to provide immediate feedback, updates me on the status of the repairs - emailing a quick link for me to approve repairs, is able to quickly assess completion time/day allowing me to manage my time effectively, and calls me to let me know my vehicle is ready for pick up. Elaina’s high standard for customer service is something I sincerely appreciate and is why I will continue to ask for her by name when scheduling my service appointments. More
by Mark Weigand
Employees Worked With
Elaina Ward, Jo Kai
July 30, 2025
Superior customer service! My service advisor, Elaina Ward consistently exceeds expectations through her clear, concise, and professional communication when advising me on ser My service advisor, Elaina Ward consistently exceeds expectations through her clear, concise, and professional communication when advising me on services for my Toyota Tacoma 4x4. She maintains constant communication with the certified technicians to provide immediate feedback, updates me on the status of the repairs - emailing a quick link for me to approve repairs, is able to quickly assess completion time/day allowing me to manage my time effectively, and calls me to let me know my vehicle is ready for pick up. Elaina’s high standard for customer service is something I sincerely appreciate and is why I will continue to ask for her by name when scheduling my service appointments. More
by Mark Weigand
Employees Worked With
Elaina Ward, Jo Kai
July 29, 2025
Service advisor was very helpful and prompt. He found out on my extended warranty that it also included air filters and wiper blades which I wasn’t aware of He found out on my extended warranty that it also included air filters and wiper blades which I wasn’t aware of More
by tim823300
Employees Worked With
John Hopkins
July 24, 2025
Very professional and courteous. Work done in a timely manner. Very satisfied I’ve used this dealership for 15 years. Advisor was great! Work done in a timely manner. Very satisfied I’ve used this dealership for 15 years. Advisor was great! More
by Windswept1819
Employees Worked With
Desmon Baker
July 19, 2025
Fabulous! Justine and Kyle were so very kind and thoughtful! My car broke down when I had just finished grocery shopping. They got me back and road quickly. Justine and Kyle were so very kind and thoughtful! My car broke down when I had just finished grocery shopping. They got me back and road quickly. I will be using them again for maintenance! More
by pamanderson
Employees Worked With
Justine Haas, Kyle Collins, John Hopkins
July 18, 2025
My sales consultant was Sabrina Bibles. Great personality and very knowledgeable. My car wasn't on the lot. She took her time and looked in the inventory and found the Toyota Camry SE that Great personality and very knowledgeable. My car wasn't on the lot. She took her time and looked in the inventory and found the Toyota Camry SE that I was looking for. My experience was fast and enjoyable. I would totally recommend Rivertown Toyota. They have my business 100% And I would highly recommend them to anyone looking for a Toyota. More
by DIANAMANGAN
Employees Worked With
Sabrina Bibles
July 17, 2025
Staff should be more attentive. Veronica saw me waiting to be checked in and actually pointed at me with the person she was possibly training and assisted another customer Veronica saw me waiting to be checked in and actually pointed at me with the person she was possibly training and assisted another customer More
by aaproserv
Employees Worked With
Natalia
