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Group 1 GMC Rivertown

Columbus, GA

4.6
520 Reviews

1661 Whittlesey Rd

Columbus, GA

31904

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Showing 520 reviews

July 03, 2026

Good service didn’t have to wait as long as was anticipated thanks for the service More

by williegary571
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Jul 03, 2026 -

Group 1 GMC Rivertown responded

Thank you for your feedback, Willie! It's great to know you received good service and that your wait was shorter than expected. At Rivertown GMC, we strive to provide our customers with a seamless experience. We look forward to serving you again soon. Sincerely, The Rivertown Buick GMC Team

June 29, 2026

The service was great but the wait was too long. I was there from 8:30-1:30. More

by carleneangry1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Jul 02, 2026 -

Group 1 GMC Rivertown responded

We regret that it took longer than your expected time frame for your service and look forward to retraining our advisors to give more transparent time frames to our valued customers. J.R. Carmichael Service Director - Group 1 GMC Rivertown jcarmichael@group1auto.com

June 29, 2026

Great service, the advisor was very helpful. The advisor kept us up-to-date the entire time. More

by merlene27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Jun 30, 2026 -

Group 1 GMC Rivertown responded

Thank you for your kind words, Merlene! We’re thrilled to hear that you had a great experience at Group 1 GMC Rivertown and found our advisor helpful in keeping you updated. Our team appreciates your feedback and looks forward to serving you again in the future! Sincerely, The Rivertown Buick GMC Team

June 27, 2026

Kesha is an awesome person she's very polite, friendly and helpful I give her a 10 and a gold star More

by Ms.Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kesha
Jun 27, 2026 -

Group 1 GMC Rivertown responded

Thank you for your wonderful feedback, Ms. Adams! We appreciate your kind words about Kesha, as she truly embodies the friendly and helpful spirit we strive for at Rivertown GMC. We look forward to serving you again soon! Sincerely, The Rivertown Buick GMC Team

June 26, 2026

Very kind and professional staff. The service writers and the technicians all did a great job. More

by Joe_deoliveira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlee, Michael and the technician who did the work
Jun 27, 2026 -

Group 1 GMC Rivertown responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Rivertown. Please don't hesitate to reach out if there's anything additional we can do for you.

June 25, 2026

I have being dealing with this dealership fir awhile and I like them very well. More

by hatrw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McCart, Greg, Digital AirStrike
Jun 25, 2026 -

Group 1 GMC Rivertown responded

Thank you for taking the time to leave us a review! We truly appreciate your continued support and are glad to hear that you enjoy your experiences with Rivertown GMC. Our team looks forward to assisting you again in the future! The Rivertown Buick GMC Team

June 18, 2026

Unprofessional worst’s experience at a dealership Josh was rude and nasty Adriana needs more training so the story is I brought a Volkswagen Atlas the first contact had technical error so it had to be rep More

by Ms Phillips
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Jun 21, 2026 -

Group 1 GMC Rivertown responded

Thank you for your feedback. We regret that your experience did not meet expectations and apologize for the frustrations you encountered. We take concerns regarding communication, timeliness, and professionalism seriously, and your comments will be addressed internally to improve our processes and team performance. We do appreciate you recognizing Mr. Wayne in finance for his professionalism. Thank you for bringing this to our attention.   Kevin Colangelo Jr.  New Car Sales Manager Group 1 GMC Rivertown kcolangelojr@group1auto.com

Jun 22, 2026 -

Group 1 GMC Rivertown responded

Thank you for your feedback. We regret that your experience did not meet expectations and apologize for the frustrations you encountered. We take concerns regarding communication, timeliness, and professionalism seriously, and your comments will be addressed internally to improve our processes and team performance. We do appreciate you recognizing Mr. Wayne in finance for his professionalism. Thank you for bringing this to our attention.   Kevin Colangelo Jr.  New Car Sales Manager Group 1 GMC Rivertown kcolangelojr@group1auto.com

June 16, 2026

Scheduled oil change as well as a few after market enhancements added to my GMC Canyon went very smooth . Very happy with the services!! More

by T2alaimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Jun 17, 2026 -

Group 1 GMC Rivertown responded

Thank you for your wonderful review! We're thrilled to hear that your oil change and aftermarket enhancements for your GMC Canyon went smoothly. At Rivertown GMC, we strive to provide excellent service, and it’s great to know we met your expectations. We look forward to seeing you again for your next service! The Rivertown Buick GMC Team

Jun 17, 2026 -

Group 1 GMC Rivertown responded

Hi, we're happy to hear you had such a positive experience with our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2026

Easy to get quick appointment. Fast service by the technicians. Chase, the service rep was very helpful and kept me informed! More

by rmcarter01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not applicable, Digital AirStrike
Jun 12, 2026 -

Group 1 GMC Rivertown responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 GMC Rivertown. If you have any further questions, please give us a call. We're always happy to help!

June 11, 2026

Val was truthful, very responsive and a pleasure to work with. Finance guy was also very helpful More

by bloechlj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Jun 11, 2026 -

Group 1 GMC Rivertown responded

Thank you for your wonderful review! It's fantastic to hear that you had such a positive experience with Val and our finance team at Rivertown GMC. We pride ourselves on providing excellent customer service, and it’s great to know that we met your expectations. Looking forward to assisting you again in the future! Sincerely, The Rivertown Buick GMC Team

Jun 11, 2026 -

Group 1 GMC Rivertown responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 GMC Rivertown! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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