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Riverside Nissan Rome

Rome, GA

4.7
419 Reviews
Call Dealership (706) 696-1751

1500 Veterans Memorial Hwy NE

Rome, GA

30161

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419 Reviews of Riverside Nissan Rome

August 12, 2024

I feel I was totally ripped off! Not only have you lost a customer for service, but a new car sell as well! I am giving you a really bad review. More

by REESESFASHIONGAL
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Report | Print
Aug 12, 2024 -

Riverside Nissan Rome responded

We are very sorry you had a bad experience last time you were here, I would like to hear about it and see if we can work towards resolving any issue you may have had and address anything we may have missed. My name is JT Laughridge and I am the General Sales Manager, I can be reached at 706-291-1981 or email at jtlaughridge@shottenkirk.com; I look forward to hearing from you and I apologize for the frustration.

August 08, 2024

I called and no one informed me to diagnose my car it would cost me $169. So once i arrived i was informed of this cost. Then it took an hour for them to tell me what was wrong. More

by KEYRAWELCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaime Chachua
Report | Print
Aug 09, 2024 -

Riverside Nissan Rome responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.

August 07, 2024

The people are always nice and that's what keeps me coming back need to be alittle cheaper on oil change More

by KDGREGORY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Gamble
Report | Print
Aug 08, 2024 -

Riverside Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

August 07, 2024

Professional, honest, up front all the way from the salesperson to the general manager to the people who delivered my car More

by WAW.WOODWARD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah-Kate Pelfrey, JT Laughridge, Anthony Young
Report | Print
Aug 08, 2024 -

Riverside Nissan Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

August 07, 2024

Not to long to wait for service I like that. The staff goes out of their way to help me. More

by SONNY4521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Report | Print
Aug 08, 2024 -

Riverside Nissan Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

August 06, 2024

Fast quality work friendly staff that keeps you updated on the work being performed we are happy with their service More

by BKCREDD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Report | Print
Aug 07, 2024 -

Riverside Nissan Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

August 06, 2024

Very friendly, professional. I could take my car elsewhere for cheaper but come back for the staff More

by BRITJON38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Report | Print
Aug 07, 2024 -

Riverside Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

August 01, 2024

Very friendly, professional. I wouldn't take my car anywhere else. I'm driving my 4th Nissen. More

by PAMSRICH1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Matt Duvall, Nancy Miranda
Report | Print
Aug 02, 2024 -

Riverside Nissan Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

July 30, 2024

LB was our sales person. He worked hard to get the price we could work with. More

by SMITHPMF
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
LB
Report | Print
Jul 31, 2024 -

Riverside Nissan Rome responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

July 28, 2024

Incredibly happy I made the long drive to this dealership. The entire staff was friendly, respectful, and accommodating. No pressure, no hassle, no runaround. Great experience. More

by JKW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Fill, Sarah-Kate Pelfrey
Report | Print
Jul 29, 2024 -

Riverside Nissan Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

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