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Riverside Nissan Rome

Rome, GA

4.7
420 Reviews
Call Dealership (706) 696-1751

1500 Veterans Memorial Hwy NE

Rome, GA

30161

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420 Reviews of Riverside Nissan Rome

September 06, 2024

Service department is always great. Pricing is a little high but expected. We will use this dealership again in the future More

by MWESMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Report | Print
Sep 09, 2024 -

Riverside Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 03, 2024

It was my first time being there for oil change, very happy people! I’m young didn’t really have a clue what i was needing done as far as it being my first vehicle but he was understanding and helpful! 5 More

by MARIAHKMARTIN7A2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Jeff Gamble, Caleb Fill
Report | Print
Sep 04, 2024 -

Riverside Nissan Rome responded

MARIAH, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

September 01, 2024

Everything went smoothly. Employees were courteous and nice.. Took a little but longer than expected. More

by DBEACH864
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Report | Print
Sep 04, 2024 -

Riverside Nissan Rome responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Nissan Rome in the future!

September 01, 2024

Tillman was only about the sale, I would never use him again, the service department is very good but would never buy from Tillman ever again! More

by CGRAHAM1588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tillman , Jaime Chachua
Report | Print
Sep 04, 2024 -

Riverside Nissan Rome responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0644 and ask for one of our managers.

August 31, 2024

Great Company with a great team! Jaime is a great service advisor! JT is a great GSM. Overall a great experience. More

by CALEBTFILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Matt Duvall, Jeff Gamble, Caleb Fill, Sarah-Kate Pelfrey, Seth Davis, JT Laughridge, Tillman Nowlin III, Miles Tuck
Report | Print
Sep 04, 2024 -

Riverside Nissan Rome responded

Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Nissan Rome!

August 31, 2024

Excellent Service in a timely manner, staff who evaluated problem was knowledgable and on target about a diagnostic problem. More

by ESEADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua, Miles Tuck
Report | Print
Sep 04, 2024 -

Riverside Nissan Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

August 30, 2024

The service was fast and the people were very friendly. They did a great job More

by RACHAEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Report | Print
Sep 04, 2024 -

Riverside Nissan Rome responded

RACHAEL, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

August 30, 2024

Called Shottenkirk Nissan for a service appointment. Spoke with service advisor Thomas Frasure. Advised Thomas services needed and my wife would be bringing vehicle. Explained that had received discount More

by CA_TOW01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Frasure
Report | Print
Sep 04, 2024 -

Riverside Nissan Rome responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Nissan Rome!

August 29, 2024

She was very helpful, answered all my questions and would 100% recommend her for someone looking for a car. More

by MASON25JOHNSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah-Kate Pelfrey
Report | Print
Sep 05, 2024 -

Riverside Nissan Rome responded

MASON, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Nissan Rome!

August 28, 2024

It’s the only place I’ll take my Nissan to for service, just wished they would send out discount coupons like Heritage did. More

by BETTYJ50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Chachua
Report | Print
Aug 29, 2024 -

Riverside Nissan Rome responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

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