Riverside Kia

I bought a 2021 Kia K5 from this dealer. The buying experience was fine, no real complaints there. But the service is a whole other issue. About a month into ownership, I started having problems wit experience was fine, no real complaints there. But the service is a whole other issue. About a month into ownership, I started having problems with the USB port and voice commands of the stereo. I went in for an appointment -- which was about 2 *MONTHS* out at the time. I decided to wait. The USB port and voice commands magically started working again! Huzzah! ....for another month. Near the beginning of Febuary, I went in and scheduled an appointment -- which ended up *STILL* being more than a month out (March 18th). During this time, the problem is getting worse -- and I do a *LOT* of driving, so I need the voice commands -- it's the primary reason I bought this car. March 18th rolls around, I go in for the appointment, and I'm told it will be between 7 to 10 days before they're even able to *LOOK* at it. And they expected me to leave it there. Without a loaner. Oh, sure, I could rent a car -- I can't *AFFORD* to rent a car for a random amount of time. Now, as I near the 12,000 mile mark on a car I drove off the lot in November with 11 miles on it, it's edging towards the end of the electrical warranty. It's almost like they're doing that on purpose. I will never buy another Kia. Period. More

What can I say!!! This place is ABSOLUTELY AWESOME... Pardon my French but they are not about the xxxxxxxx here. I just purchased my brand new Kia K5 GT Line Special Edition and I was in and out!! Prior Pardon my French but they are not about the xxxxxxxx here. I just purchased my brand new Kia K5 GT Line Special Edition and I was in and out!! Prior to coming here I went to 3 ...yes 3.. other dealers who put me through helllll to make a long story short. Please please please 🙏 if you are considering purchasing a Kia come here and ask for Carlos!! He was amazing...direct..to the point...no xxxxxxxx... this is what I have and what we can do...very knowledgeable...helpful...and friendly. I was so traumatized by the other 3 dealers I literally was scared thinking where's the catch??? To see that there was no catch was unbelievable. I left this place feeling great and at ease. This is what a dealer and customer service looks like!! Take note Kia of Alhambra ...Temecula and Cerritos ( cough cough) This is how you sell cars... not by accusing someone of stealing a key...refusing to even provide a business card...and the everyday bait and switch. Thanks again Carlos and Kia of Riverside!! More

DANGEROUS!!!I had a service repair for 2019 Kia Niro DANGEROUS!!! I had a service repair for 2019 Kia Niro where Riverside Kia had to replace a transmission. I received the car back and after the next DANGEROUS!!! I had a service repair for 2019 Kia Niro where Riverside Kia had to replace a transmission. I received the car back and after the next drive the brakes did NOT work! It was terrifying to press the brakes and the car continued to coast almost into an intersection! My wife and I were very fortunate that there were no pedestrian at the crosswalk or a car in front of us or else we would have ran into them. We pulled over to find that the brake fluid was nearly completely empty. We had emergency roadside send the car right back to Riverside Kia. It was an absolute nightmare to get any kind of update from customer service or the service department at Riverside Kia. We would call to get placed on hold, reach the service department and no one wanted to handle the call. A Kia representative would say that they'll look into it, place us back on hold, and the SAME rep would pick up the line and ask how they can help not knowing it is still us on the line without any update. The cycle repeats until that same rep loses patience and drops the call. And when we did get through the call, the service department claimed that there is no leak and our car is ready to be picked up without any repairs needed. Knowing that this issue was their doing after the initial service, I forwarded Riverside Kia a picture showing that the brake fluid is at the bottom of the container. The following day they said yes there was a leak due to a brake line bolt was loose causing the fluid to escape. They decided to keep the car longer and it had already been a week without issuing us a rental car. Again, they would have given the car back to us if I didn't call them on that there is a problem and sent in an image as proof for them to even look under the hood. It is pathetic that after all of this Riverside Kia said it was because they're short staff due to COVID-19 and that's why they can't answer phone calls, provide decent customer service, and do the basics. FOR YOUR SAFETY, avoid Riverside Kia at all cost. Unless you like to risk your life and others, get dropped calls, and waste your time, stop by Riverside Kia and try it yourself. More

Dont lease or buy from them. They totally ripped me off. I will never purchased anything from them. Dont ever lease or buy because they ended up getting double the price. They offered me 10 thousand buy bac I will never purchased anything from them. Dont ever lease or buy because they ended up getting double the price. They offered me 10 thousand buy back but sold it for 23. Stay away from them...they are a bunch of crooks!!! More

Worst dealership! Went by yesterday to test drive a Telluride and was refused. They said they do not allow test drives unless you want to sit down and go over numbers. I would never buy from this deale Telluride and was refused. They said they do not allow test drives unless you want to sit down and go over numbers. I would never buy from this dealership, the manager wouldn't bother with us. They also added $12,000 to the price.. no extras. More

Friendly staff, great music, and my salesman went above and beyond to get me the deal that asked for and more. Very pleased and excited and beyond to get me the deal that asked for and more. Very pleased and excited More

Excellent service and pricing at this Dealer. I definitely recommend for anyone looking for a new or pre-owned vehicle to visit this place and purchase their vehicles. definitely recommend for anyone looking for a new or pre-owned vehicle to visit this place and purchase their vehicles. More

Riverside Kia made my new vehicle purchase as easy and smooth as possible, No pushy employees, like other locations. Sales managers went out of their way to help as this was my first purchase! 100% recomm smooth as possible, No pushy employees, like other locations. Sales managers went out of their way to help as this was my first purchase! 100% recommend this dealership. More

Wow, I am very impressed by the service at Riverside Kia. I am grateful that I came to this place and bought my self a Kia Optima and Kia Sedona! I am grateful that I came to this place and bought my self a Kia Optima and Kia Sedona! More

I bought Telluride S, I went there with reference , Sales Consultant name was Athar , very knowledgeable, He showed me all features. Price was little high, markup. But everything was crystal clear. No Sales Consultant name was Athar , very knowledgeable, He showed me all features. Price was little high, markup. But everything was crystal clear. No gaming. I am very happy and will recommend everybody. More