Riverside Kia

The absolute worst service department and upper management I've ever dealt with. I purchased a 2022 Kia stinger in April and the door panel had a recall... the review camera doesn't work and paint management I've ever dealt with. I purchased a 2022 Kia stinger in April and the door panel had a recall... the review camera doesn't work and paint is chipping. I dropped my vehicle off on 10/21 and my vehicle still hasn't been touched. I was told today that they don't have anyone to drop my car off to the paint shop. The management doesn't care about customer service. The ownership is aware of the issue with the service manager and they do nothing ! More

Totally unsatisfied customer. Stay away from Riverside Kia. On July 24, 2021 my daughter and I went to Kia for an advertised "Used Car". We opted to buy a used car (while she finishes school) from a deale Kia. On July 24, 2021 my daughter and I went to Kia for an advertised "Used Car". We opted to buy a used car (while she finishes school) from a dealership rather than from just someone off the streets, for warranty and reliability purposes. We were greeted by Isiah, your "typical" car salesman. After the standard haggling, we bought a Hyundai Sonata. We even purchased the "extra engine/transmission insurance". During the paperwork, we even received the Car Fax. I must say, the prior owner babied the car, 6 pages of service, oil changes, tire rotations, etc. What could go wrong right???? Wrong.... the last notation is Riverside Kia "Vehicle Serviced/Pre delivery Inspection completed". On Sept 26, my daughter calls my from the side of the 215 freeway, "Dad, the car just stopped". This is on a Sunday. The CHP has her towed off. On Monday she has the car towed to Kia, Frank "Floor Manager" says we don't deal with warranty. My daughter is upset and the tow truck driver tells her he will take her to Hyundai. After the diagnosis, they discover NO OIL in the car. The engine is seized. I talk to Isiah, who with a smart xxx remark, "You bought a used car, what you want me to do"..  The "Extra" insurance doesn't cover negligence, i.e NO oil in the engine. Now, I will be honest, I have never checked the oil level when I bought a New or Used car from a dealership. I asked Isiah what we can do to fix this.. Basically he told me, your stuck with it, because it's a used car. I was quite upset, I said how about at least being compensated for the $396.42, for tow truck and new battery which had to be replaced. Isiah, who is just a salesmen, did try and bat for me and talked to Frank and showed him the receipts. Said "SORRY" nothing we can do to help you. I asked him, if Kia serviced the car, wouldn't they have at least checked the oil level, and of course the answer I was waiting for, "It's not my department". Talk about the run around. As for everything I have mentioned, it is documented from the Car Fax to receipts to the diagnosis from Hyundai, stating there was NO oil in the engine. I tried to resolve this the best I could, with NO results. I hope that no one will experience what we went through. It is truly disappointing.  I guess Riverside Kia doesn't believe in customer service or a repeat customer. More

Amazing Service. I normally dont do reviews but I had too, they accomodate us. Very understanding we needed a recall to be done as soon as possible. Very professional and attentive. Thank you. too, they accomodate us. Very understanding we needed a recall to be done as soon as possible. Very professional and attentive. Thank you. More

Really nice cares. Really horrible service. They fail to call back, provide little or no help, lose paperwork and fail to apologize, and set service "appointments" weeks away. BAD service department. call back, provide little or no help, lose paperwork and fail to apologize, and set service "appointments" weeks away. BAD service department. More

Worst car salesman in town! Went to inquire about a Telluride, heavy set man with a beard approached me and ask if he can help. He didn’t know any features of the vehicle except that they only sell it Telluride, heavy set man with a beard approached me and ask if he can help. He didn’t know any features of the vehicle except that they only sell it at $10K premium over sticker price. Very condesending sales experience. Won’t visit this dealership again even though it’s only a mile away. Avoid this dealership or this salesman at least. I don’t think he’ll be working there in a month with that kind of sales attitude. Goodluck! More

Trying to get my car serviced is RIDICULOUS! If I knew it was so hard to schedule or even speak to someone in service, I would have stayed with Honda. was so hard to schedule or even speak to someone in service, I would have stayed with Honda. More

They will do absolutely anything to get you in to buy a car, but treat you HORRIBLE once you do. I inquired about a 2021 Sorento. Their sales rep kept in touch with me and let me know when the one I was car, but treat you HORRIBLE once you do. I inquired about a 2021 Sorento. Their sales rep kept in touch with me and let me know when the one I was looking for was one, so we went in 2 days later with every intention of buying it. They didn't budge on the price, which we felt was super over MSRP.. and all other dealers had it less, but whatever. We were excited that they matched the price Carmax would give us for our trade in, so that saved us time. We bought the car, did the trade in the same day. 1 day later.. I contacted the sales rep and let him know that there was a whistling sound coming from the moon roof. It took 2 weeks of going back and forth and no one from service had contacted me. I finally got ahold of service, and they said my appointment would be 2 months out. I heard tons of excuses like, "we had a Covid outbreak" blah blah blah.. They told me to contact their sister store. I contacted the sister store in Pomona and they said they didn't have anyone who specializes in the moon roofs.. to call Ontario. I called Ontario and couldn't get ahold of anyone. I contacted KIA riverside and they told me to call San Bernardino KIA.. which is almost an hour from my house. I drove off the lot wirh 10 miles on my car.. I feel like they should have accommodated someone who bought a brand new car and 1 day later had an issue. I called riverside Kia again trying to get ahold of a manager the girl who answered said they were in a meeting, the next girl hung up on me. .. I finally talked to the manager Nino, who was sooooo disrespectful and RUDE and talked to me like I was a child. He had someone in the backround who knew exactly what the problem was, and they told me I needed to come in the next morning. I work and have a 4 month old, my daughter starts school at the same time they told me I could come in. They also said they would need to keep the car for a few days but would NOT give me a rental. Again, I work and have kids.. I still have not been seen or contacted by riverside Kia in regards to the issue. It's been over one month. Next, I am contacted by Wells Fargo for our trade in. 2 weeks after buying my car from riverside Kia. it had not been paid off. I kept trying to get ahold of Riverside KIA, and they said it would be budgeted in a week to be paid off. A month later, still nothing. My husband finally had to call and go off and threaten to show up there to get just a RESPONSE. And a month later, we had to finally make the payment before a late payment hit our credit. The payoff amount was only $5K... how does it take a month to get that budgeted when we just bought a brand new car from them. Everyone ignores us when we call. They said we will "get a call back" Their finance department said our payment will be due in May, but we still have not received any info on who even financed our loan!! The finance department said KIA is aware of this, and we won't be dinged for not making a may payment.. the SAME NIGHT our credit was run AGAIN!! It's been over a month and we don't even know who we are financing our car through.. there is nothing but credit checks on our credit report. I will neverrrrrrr go to this dealership for anything. I even talked to their sister store Pomona's Service Department and they were Shocked about everything going on. They said there is ALWAYS time put aside for people who have issues with a brand new car. The lack of respect, communication, and professionalism is unbelievable with this company. It is so disappointing. It's been such a terrible experience for myself and my husband at this point. And the sad thing is, it isn't over.. because nothing has been done for any of our issues going on. We had to make the payment for the trade in to avoid it dinging our credit. They said we will be refunded, but with the way things are going.. we aren't expecting it. More

Typical old school scam car dealer. Go elsewhere for your Kia. Such a bad experience that I, a 6 time Kia/Hyundai owner, never want to go near the brand again. your Kia. Such a bad experience that I, a 6 time Kia/Hyundai owner, never want to go near the brand again. More

Stay Away from this Kia dealership location! I wish I Stay Away from this Kia dealership location! I wish I could give 0 star ... Management 0 - Customer service 0 – Respect 0 I have talked to F Stay Away from this Kia dealership location! I wish I could give 0 star ... Management 0 - Customer service 0 – Respect 0 I have talked to Frank, the manager of the branch (according to what he said!) plenty of times, to solve my issue that I had (their own mistake). The way he, and also his crew handle the problem was beyond unprofessional and unbelievably rude. I will state his exact words to me when I told him I already made a complain with Kia consumer service:” all the things that you are telling me is BS, don't try to scare me with this BS, do you want your key or not?” I will follow with another complain with Kia for sure. I am wondering how KIA gave him a license to represent KIA branch with this kind of language, attitude, and customer service. Continue on March 15th experience. I had the Worst experience ever with them. Bunch of liars, Rude, unresentful crew. This is my first and last time that I'm giving any business to Riverside Kia. Also, I Already have made a complain file with Kia consumer service Here is what happened: ***February 19 2021*** On February 19, 2021, I walked in and leased a brand new K5 Kia top line option. That night (Friday) they provide me only one key, and they said one of their colleagues took the second key home by mistake. My sales person Ahmed and his manager promised me they will find my key by the next day, and will send it to me on Saturday, and if they could not do that, instead Ahmad will drop it off by my house on Monday. At that point, I had no choice but to accept the offer. Until Monday nothing happened. ***February 24 2021*** when I called Ahmed on Wednesday to follow up with him about my key, here is when the lie story started. He told me they couldn't find the key and they put an order for a new one which they will receive it in two weeks. ***March 10 2021*** 2 weeks later when I called Ahmed again, he started a brand new lie story. He said that he already has the key and waiting for the key technician to program it. I asked for the exact date that I would finally can get it, he said he does not know yet. *** March 13 2021*** I called twice to follow up with the manager to see when I can get my key, and both times they hung up on me. ***March 15 2021*** I called 9 times. they transferred me back and forth between service and part department and also floor sales. they put me on hold, transfer me again, and no one answered until I gave up and called Kia consumer service. Finally, I ended up filing a complain with Kia consumer service and to my surprise, I found out that No one ordered any key. So basically Ahmad and his manager lied to me and they were fooling me with their imaginary key for more than three weeks. What a joke! At that point Kia consumer service ordered my Key . I called Riverside location to make sure the order goes thru and asked them to send me the order confirmation, which they did. They confirmed that they will have the key in 2 to 3 business days. At that point I was happy that finally my problem was going to get solve, but at the same time I was very frustrated about all the disrespectful and unprofessional actions that I faced and all the lies that I heard over the past three weeks, so I asked to talk to the branch manager. They transferred me to Frank who introduced himself as the manager. I complained about their very unprofessional service and let him know that I already made a complain with Kia Consumer service. His respond was even more surprising than his coworker actions. he said :” all you telling me is BS, don't try to scare me with this BS, do you want your key or not? if you want the key wait until we call you and he hung up. HE was super rude and very unprofessional. I will follow with another complain with Kia for sure. I am wondering how KIA gave him a license to represent KIA branch with this kind of language, attitude, and customer service. ***March 30 2021*** They were supposed to call me when they received the key right? I received no calls. So I called again to follow up, they transferred me to Gabriella and she told me she have a key and we will schedule an appointment for March 31 2021.. finally, I got my key. I will never step my feet on that location anymore for any reason, and I will make sure to share this horrible experience everywhere, with everyone. IN 21 century in the United States Of America we deserved better headache free respectful service ********Riverside Kia Team Remember we are the customers, Customers are the one who help you to open your business every single day. Without us you have no business. ********* More

Had my first maintenance at Riverside Kia and am very happy. Work was finished in a timely manner and complimentary car wash was done. Service adviser Gabriella was friendly and professional and followed happy. Work was finished in a timely manner and complimentary car wash was done. Service adviser Gabriella was friendly and professional and followed through beginning to end More