Riverside Kia

My employer had a flyer from Kia Riverside posted on our employee discount site. The flyer stated employees could purchase a vehicle for $100 over invoice plus tax and license. The flyer said to ask for Fra employee discount site. The flyer stated employees could purchase a vehicle for $100 over invoice plus tax and license. The flyer said to ask for Frank Villa. I am searching for a new car an know the climate of car buying. I took the flyer to the dealership and asked if they were still honoring this flyer and pointed out Frank Villa’s name. The salesperson Isaiah took the flyer inside to show and ask his manager if they could accept it. Isaiah came back out and said his manager said it was an old flyer but they would honor it! I was surprised and asked really!? He said yes. So I proceeded to look at cars. I was looking at a new Sportage when Isaiah went inside to get us waters. Then someone named Melissa came out and started telling me everything Isaiah already did. I figured she was sent to assist since the sale was basically a fleet price. Should have been a clue I guess.. the sticker on the Sportage shows msrp just over $29k. I decided to take it for a test drive and ultimately decided to proceed with the purchase. I told them I was pre-approved through my bank but wanted to see what they could offer in financing. The new salesperson Melissa told me they have 2.9% for 48 months. I said awesome that beats my bank let's do this! I showed her my flyer again and told her the manager said they would honor it. I said what is my price for this vehicle. She had me follow her inside and started my application for finance first and said she would look up pricing. She took my application across the room then came back and said that 2.9% had just ended and rates went up to 4.75%. Then she start doing the numbers BS asking where I wanted my payments. I was confused as to why this would matter when all I asked for was the vehicle price for me with my employee discount would be. She then told me the cost of the vehicle is actually $39k due to market trends they have added $10k to msrp but they will sell it to me for $33k which is still $4k over msrp and no where near the $100 over invoice they said they would honor! I again told her I was told you were going to honor the flyer and she said oh no we won't honor it. She said the name on the flyer Frank Villa is now the general manager. This flyer is really old. But we can discount a car for you. They flat out lied from the start and all the way through leading me to believe they would honor the flyer. Then playing their little games. All they had to do was say no we can't honor the flyer from the start and then shoe the correct price on their cars! This is false advertising, bait and switch, flat out lying!! Frank Villa, you should train your salespeople how to be honest and trustworthy. Not lying, cheating scammers. More

I'm here with my 2 month old 2022 KIA Sorento as this morning I was hearing spinning gear noises intermittently and to have the 1 st service done. when I checked in I told told the gentleman what I hear morning I was hearing spinning gear noises intermittently and to have the 1 st service done. when I checked in I told told the gentleman what I heard at 9:30 he told me I would have to leave it a week because they would have to wait till it happened again. I did not believe this to be true it just didn't make since obviously he was just trying to get us to leave and as he said it would be better if it broke so we knew what it was. So I asked to speak to a manager as it seems like you would want to fix the problem before it breaks.. I have been waiting 50 minutes now and still no one has helped us.. Here we are 1 hour and 20 minutes and still no attempt to be help. I just decided to leave after an hour and a half that they have no intention of helping me whatsoever definitely not a place to buy a car if you want service afterwards What's funny is when I went to leave and asked for my key for my car Armando tells me why don't you go ahead and leave it and we'll give you a call later so he could have helped me at first but just decided not to for an hour and a half More

I had my car towed to Kia of Riverside. I had no appointment obviously. The Service Department is one of the rudest I have ever dealt with. Unfortunately I’m at their mercy to get my car l I had no appointment obviously. The Service Department is one of the rudest I have ever dealt with. Unfortunately I’m at their mercy to get my car looked at. I was informed yesterday that it is out of Kia’s warranty however it is covered under Silverrocks warranty. Kia is one of the most bought vechicles. Because I purchased my car from a dealership other then them I’m treated so disrespectfully. I never asked for them to push my vehicle in front of other cars to be worked on. They are the rudest. I would not recommend them to anyone. More

Riverside Kia is the worst dealership for service I have ever been to... I was told nothing but lies and my vehicle was never fixed... Probably never even looked at. I had to wait 3 weeks for an appointmen ever been to... I was told nothing but lies and my vehicle was never fixed... Probably never even looked at. I had to wait 3 weeks for an appointment at the service center. on June 18 I dropped my Kia Optima Hybrid off because I was getting a Hybrid System Error message that was causing a shut down of the engine while I was driving on the expressway. "Kenny" was my service advisor and didn't really listen to anything I had to say, just summarized my problem and took my keys. Over the course of the next 2 weeks I called 3 times trying to get a status and "Kenny" was never at work. The people I spoke with said that they didn't know what the problem was and that they were pulling codes for the brakes and electrical system even though I mentioned it was a battery issue. They said they were opening a work ticket with the factory to try and find out what the problem was. On July 5 "Kenny" called me and said they couldn't duplicate my problem and I could come and pick up my vehicle. When I picked up my vehicle, the invoice only said they couldn't duplicate the problem. So I went and spoke to "Kenny" and asked what codes were pulled he said none. I told him that whomever I spoke with said they did. He had no answer. I then asked about the factory work tickets they submitted since they couldn't find a problem and "Kenny" said they never opened any work tickets or even contacted the factory. "Kenny" also mentioned that he and his technician had test drove my vehicle on 3 separate occasions for an hour each time… LIES.. when I picked up my veheicle it had only been driven 4 miles and papers on the passenger seat were not moved. Not to mention when I dropped it off “Kenny” said they can’t test drive a vehicle longer than 10 minutes or 10 miles (I can’t remember which he said) I have never been so appalled at the complete lack of service in trying to get help with my problem. I will never return to this dealership and I will definitely tell everyone I know about the poor customer service Kia offers its customers. More

Horrible transparency. They charge 10K more than it is listed in Kia website and say no sorry or feel no shame. They charge 10K more than it is listed in Kia website and say no sorry or feel no shame. More

First time buying a car with a helpful staff who met our needs, smooth transaction, and special attention to detail! I highly recommend Kia Riverside dealership! Ask for Freddy Campos! needs, smooth transaction, and special attention to detail! I highly recommend Kia Riverside dealership! Ask for Freddy Campos! More

BAIT AND SWITCH SCAM DISCOVERED My son contacted this dealership about purchasing a Kia Niro Riverside Kia had advertised for sale on the internet. The car had low miles and was advertised at the lowest dealership about purchasing a Kia Niro Riverside Kia had advertised for sale on the internet. The car had low miles and was advertised at the lowest price we had seen for cars with similar mileage. He made an appt. late Thursday night with salesperson Judy (or Judith) for an early morning appointment on Friday. My son needed a car before leaving for college the next day so we left Orange County and made the one hour drive to Riverside Kia. Ten (10) minutes before getting off the freeway, Judy texted my son and said the car had been sold. But, she said, not to worry because she had ANOTHER CAR for sale for the same price. When I looked up the "other car" I noticed it was the same model, year and price as the one she texted me son about, but with 50,000 MORE miles on it than the car we came to buy! Suspicious, no ? I thought so. We arrived at the dealership for our appt. and my son and wife began to discuss the matter with Judy. Judy confirmed that yes, the car we came to see had in fact been sold already, but she didn't know when. When asked again, Judy said she couldn't find record of the sale in her computer. (My wife is an attorney and recognizes bullsh@# when she hears it.) Meanwhile, I had already spoken with William in Finance by that time who confirmed that the car we came to see had been sold several days before. BAIT AND SWITCH scam uncovered. I asked to speak with the manager and we discussed what had happened with Judy and William from Finance. I asked Judy in front of the manager if it was true that she had used a bait and switch tactic to lure my son into the dealership with text messages offering to sell him a car that she knew had already been sold with the intention of trying to sell him an inferior car for the same advertised price. (My son hadn't told Judy his parents were coming along with him.) At this point (and this is why you should NOT buy a car from this dealership) the manager erroneously told me in front of both William and Judy that "bait and switch is not illegal in California" and if we didn't like it we could leave. Can you believe it ?! Suffice to say we left Riverside Kia and drove instead to Garden Grove Kia where we bought a car for my son to take back to college the next day. My advice to you is NOT to do business with a dealership that not only shamelessly uses a bait and switch scam to sell its cars, but has the nerve and temerity to have management instruct staff openly and in public that it is perfectly legal to do so which, it most certainly is NOT. It appears that Riverside Kia is not concerned with the consequences of having matters like this reported on social media, or to the California Dept. of Motor Vehicles or to Consumer Affairs. More

Worst dealership ever. I bought my 2018 Kia stinger and I still have a sue bill open. They’re a joke. They never gave me the incentive on my stinger. At the time they had 6k incentive and it never got Applie still have a sue bill open. They’re a joke. They never gave me the incentive on my stinger. At the time they had 6k incentive and it never got Applied. Stay away from these people that steal. More

I would give zero if I could, they bull***t people due to the fact that they are lazy to diagnose or work on your vehicle. I purchased a brand new vehicle and my Tech (Anthony) was telling me that my vehicle the fact that they are lazy to diagnose or work on your vehicle. I purchased a brand new vehicle and my Tech (Anthony) was telling me that my vehicle is not under warranty, is it incompetence or just straight lie. This location need to be investigated. More

The customer service here is HORRIBLE! I have called multiple times to reach the service dept. I am transferred, the phone just rings, receptionist keeps transferring, then after 10-15 minutes of the ph multiple times to reach the service dept. I am transferred, the phone just rings, receptionist keeps transferring, then after 10-15 minutes of the phone just ringing, they disconnect me. I have tried the live chat. Was told they will send a message to service dept, After a week, still no contact. I tried to make an appointment online for service, the service I need is not on their list and says ask advisor. Can't get a hold of anyone to ask advisor. The parts dept is not any better. Made a purchase, was told they will call me when the part comes in. Went to cashier to pay and noticed the parts advisor put in the wrong phone number. Went back after I paid and told him he entered the wrong number. He stood there and said he would change it on his end but did not pull out the paperwork or enter the correct number in the computer. Not sure how they will call me when the part comes in when they have the wrong phone number that he didn't correct while I was there. This is absolutely the WORST dealership. So glad I did not purchase my car from here. And I would not have even made the parts purchase here but they can get it in quicker than my alternate choice so I was in a no win situation. But this will be the absolute last contact (or no contact since no one ever answers) with this dealership. I cannot believe that the owner is not aware of how their service dept cannot pick up a phone call. I worked for a dealership and we would never be allowed to let a phone ring more than 3 times, let alone 10 minutes straight. Hopefully someone will see this and look into it further and make changes. This is just highly unacceptable. More