Riverside Hyundai

Shady Practices and Tactics This place has got to be one of the shadiest dealership around! First of all, as a precautionary measure, I called the dealership to talk to someone t This place has got to be one of the shadiest dealership around! First of all, as a precautionary measure, I called the dealership to talk to someone to ensure that the specific year/model (2014 Genenis w/tech package) of the car I was looking for was available. Of course they said it was there. Upon my arrival, the person I spoke to wasn't available, the model wasn't on the floor, so I wasted my gas and time driving there. They then attempted to put me into another vehicle (same model/year, but not MY color), so I listened to the offer. We went back and forth on pricing. They finally came down to $35,700 before tax, licensing, and doc fees (roughly $3,800). I balked the offer and countered one last time, so apparently the sales manager (Emad Mahroom) was so offended that he came up and out of his chair with the offer sheet in my face (I'm seated) and ask,"Excuse me sir...how much do you want this vehicle for?" I responded "$33,000". He then crumpled the offer sheet right in my face and said have a good evening. I was extremely offended and humiliated; it took all of my tact and professionalism as a service member (Marine) to not blast off on this jerk. I then gathered my family and we departed the dealership. The next morning the sales associate (Madj Alhaddad) calls me back up to apologize and sweeten the pot on the vehicle. They still wanted the $35,700, but then threw in an extended bumper to bumper warranty + the add ons the dealership placed on the vehicle (tint, interior/exterior coating, Lo-Jack). I was enticed to say the least. After careful consideration and counseling from other dealers in the area I was convinced that this was a great deal, so I confirmed the deal. $35,700 + docs, fees, and taxes. Once again as a precautionary measure, I asked the sales associate to document the details of the sale via e-mail. The pricing breakdown: MSRP, the add ons, the warranty, the docs, fees, and taxes, interest rate/term, every little detail. As expected, they didn't provide it to me. About an hour later I get an e-mail telling me that they want to restructure. 48 HOURS OF GOING BACK AND FORTH! I make the commitment, and they basically reneged on EVERY promise that they quoted me on via phone conversations and text messages (on more than one occasion). I feel cheated and lied to. Riverside Hyundai should be ashamed of themselves for these shady practices and tactics. Don't go to these jokers unless you want to get played with! Especially Brian "Big B" Wilson. The only bright star I saw in the whole ordeal was Madj the sales associate. She was extremely professional and did everything in her power to give me a solid deal. Someone gave her the $35,700 quote, but no one is owning up to it. I have text and email traffic stating this offer, and plan on speaking with an attorney today and the Better Business Burial for some justification. More

Went for service and was never kindly greeted. Esteban was my service advisor and I was in line waiting for him to get my paper work started. I was number three in line. David the second employee there wa was my service advisor and I was in line waiting for him to get my paper work started. I was number three in line. David the second employee there was basically not doing anything and not assisting Esteban. David should have taken the role of customer first and helped Esteban with the long line. Now here comes the problems and young good looking woman enters and now all of a sudden David is helpful. I was pissed. I finally after 35 minutes checked my car in and ask for my rental with Esteban which he never called and I went to the waiting room. After 30 min of waiting for my rental I asked Esteban what's up. He then said oh sorry I forgot and I will called them right now. So I was even more upset. Now I'm in the men's room doing my thing when Esteban come in looking for me holding the door open where other customers can see me and says " Enterprize is here now. I said I'm not interested in the rental and I will talk with you once I leave the restroom. Once I exited the men's room I asked Esteban I have been here over 1.3 hrs and I want my car now. He than retrieved my car which of course had not even been started on and I cursed Esteban out. I was so angry but since I needed service I took my car to Redlands and got the same job done for $50.00 dollars less. The very next week I traded my car in for a 2013 Toyota. My experience with Hyundai is nice cars bad service. I will never buy another Hyundai ever again as I don't ever want to be treated with the most worst customer service ever. More