Riverside Hyundai

We have been loyal customers of Riverside Metro Auto Group since moving to Riverside, and over the years we’ve completed several transactions here. My wife initially leased a Nissan Leaf, I drove a Ti Group since moving to Riverside, and over the years we’ve completed several transactions here. My wife initially leased a Nissan Leaf, I drove a Tiguan, then she upgraded to an Ioniq 5 while I moved into an ID.4. Most recently, my wife leased a brand new 2026 Ioniq 5. I typically handle my deals via email or text due to a busy schedule by choice and I truly appreciated working with Raymond. He understood my situation, was accommodating, and made the entire process seamless by communicating with me through text. We agreed on pricing and terms ahead of time, which made things efficient. Our experience was something to remember. I think what we can rescue out of this experience is working with salesman Raymond. I will be brief in my review. We arrived at the dealership, we encountered unexpected issues. There were complications on our end related to my wife’s credit application which she forgot to unlock, but despite that, we had a clear: three months of no payments and a fixed monthly rate. When we met with the finance representative, Adam Sahawneh, the numbers presented did not match our agreement, and we decided to leave. As we were leaving, another staff member encouraged us to come back and work things out (wish I can remember his name) After regrouping—especially considering my wife was already annoyed and upset. For this my wife is an EMT she works a 12 hour shift and she is a nurse student. So for everyone that can relay. She was done for the day. and is student. We returned and reached an agreement again. We finalized the paperwork and left believing everything was settled. The following day, we were contacted by Adam and told we needed to sign a new contract. This was concerning, as both parties had already signed a dealer agreement. Which in my understanding is a legal document. I am not a lawyer so please I shout to all the attorneys to enlighten me. Then I asked to speak with the General Manager, Gil Qaqish, the conversation was cut throat and unfortunately unproductive. We spoke for less than 2 minutes and I can say, how in the heck did he become a GM? I was told firmly that I needed to sign a new contract or return the vehicle immediately. There was no effort to discuss or resolve the situation collaboratively. Sir, I have been pushed around by people like you. You are just another bully on the bunch nothing else, nothing more. I did not appreciate you talking down on me. You need more training in how to treat clients and your own employees. As a fellow leader we are here to coach and teach. Not to threat and command with fear. At that point, trust became a major concern for my wife and I. Raymond, however, stepped in once again. He listened, showed empathy, and genuinely tried to help. He worked to renegotiate terms on our behalf and ultimately presented a revised offer. While it was not identical to the original agreement (changing from three months to one month of no payments), we appreciated the effort and decided to move forward. If it were not for Raymond, we would have walked away entirely. In summary, the Hyundai Ioniq 5 is an excellent electric vehicle, and we are happy with the car itself. However, our experience with finance and management was disappointing and impacted our trust. If you choose to visit this dealership, I highly recommend working directly with Raymond, as he was the one consistent professional who made a positive difference in our experience. More

Willing to work with you on getting a deal that suits your needs, they're very patient and willing to go over multiple options and questions you may have. your needs, they're very patient and willing to go over multiple options and questions you may have. More

Worked with me when my car was totaled. This is our 4 vehicle thru your dealership. Penelope Lebow This is our 4 vehicle thru your dealership. Penelope Lebow More

I purchased my new car yesterday at Riverside Hyundai, and Raymond was fantastic to work with! I had been waiting for a recall to be fixed on the car I wanted, and he was able to get it pushed through fas and Raymond was fantastic to work with! I had been waiting for a recall to be fixed on the car I wanted, and he was able to get it pushed through faster than anticipated. He worked with me to reach the price I needed, and I truly feel like I got a great deal. Raymond was honest throughout the entire process, with no tricks or pressure—unlike some other dealerships and sales reps I encountered during my car search. On top of that, I was in and out of the dealership in just 1.5 hours, which is the fastest car-buying experience I’ve ever had. This is a great dealership, and Raymond was an absolute pleasure to work with. Highly recommend! More

From beginning to end the customer service was awesome! !!! Clemente was the best and so was his manager and boss! !!! Clemente was the best and so was his manager and boss! More

This dealership has been my go to service for possibly 9 years. David Ruiz, my service advisor, has taken care of my visits and a great guy. There is ample room in the customer lounge and very clean with sn years. David Ruiz, my service advisor, has taken care of my visits and a great guy. There is ample room in the customer lounge and very clean with snacks and coffee. My car is 10 years old and keep on running until now. This latest service, they took care of me NO CHARGE on parts and labor with free car rental. I amecstatic for a great customer service. More

I recently leased my third car from Riverside Hyundai, but due to the poor treatment I received, I will not be returning. Shortly after purchase, my brand-new car with only 70 miles had squeaky brakes, re but due to the poor treatment I received, I will not be returning. Shortly after purchase, my brand-new car with only 70 miles had squeaky brakes, requiring three visits to two service centers to fix. My salesman, Raymond, initially agreed to cover a tank of gas for my inconvenience but later denied this and ignored my follow-ups. Despite getting a rental car, it ended up causing more hassle, as the repair was completed sooner than expected. I spent over $500 on gas, Ubers, and missed work, but was offered no compensation. Once they had my money, they no longer cared about customer service. I recommend avoiding this dealership. More

They are so genuinely down the earth here. I drove an hour to get the car I wanted. They had it ready to go for me and didn’t play games like other dealers do. Monica and Brian “Big” B were ju I drove an hour to get the car I wanted. They had it ready to go for me and didn’t play games like other dealers do. Monica and Brian “Big” B were just plain amazing. They’re professional and personable here. I honestly would love to buy another car here soon. Even if you live in LA, like I do, it’s worth the drive out there. More

While Ilit takes planning to get work scheduled ( they dont seem to have a quick lube process where you can go in for just an unscheduled oil and filter change) the seem to do reasonable work. dont seem to have a quick lube process where you can go in for just an unscheduled oil and filter change) the seem to do reasonable work. More

Delearship is fast and efficient. The vehicle runs great and the service manager David, made sure we were happy with the service. The vehicle runs great and the service manager David, made sure we were happy with the service. More