Riverside Honda

Bait & Switch I received an internet quote from Lauren Brooks internet sales manager for both a 2017 Honda Civic EX and my trade-in.... When I came into the dealers I received an internet quote from Lauren Brooks internet sales manager for both a 2017 Honda Civic EX and my trade-in.... When I came into the dealership I dealt with a revolving door of three sales people/manager. Their "closer" informed me that a mistake was made and that their quote was for a lesser model... I showed them their email with the quote for the new car and trade-in... The offer on the trade was a joke! Bottom line it's a game to them. Don't waste your time with this dealer! bought a car from a Honda dealer in Loma Linda, CA and had a great experience! More

Well-Oiled Truecar Bait & Switch Machine I drove 3 hours plus spend 6 hours in Riverside Honda yesterday because I had printed a TrueCar certificate to purchase a 2017 Honda Fit EX from this I drove 3 hours plus spend 6 hours in Riverside Honda yesterday because I had printed a TrueCar certificate to purchase a 2017 Honda Fit EX from this dealership. It turns out the EX model sits on their lot with a slowly dying battery, so that you don't want a "new car" with electrical problems. Of course they could just change the battery, but instead they have an elaborate scheme that involved me driving and working numbers on the LX trim car, before even getting to drive the "defective" EX. When i said I still wanted it because a warranty claim would fix whatever problem, they then told me the car is defective and they can't sell it to me (more than 4 hours into my visit) They told me that my TrueCar certificate was contingent on dealer financing, at a rate of 4.9% (obviously inflated for excellent credit scores), but when they actually ran my credit, they refused to provide a copy of my credit report or score to me! 9 hours wasted by these clowns, after signing up with TrueCar and using the "no haggle" certificate with my name and VIN printed on it. This is a worst case Honda dealership, and they are very experienced in advertising the lowest price for a car online via TrueCar, USAA, etc, and then genuinely bullying and grinding the customer for >4 hours until either the car is bought at a higher price/interest rate, or a day is wasted for both parties. It's clear that they do this systematically and in an unapologetic way, and in a way that takes merit away from TrueCar and other "buy it for this price" certificate programs. More

Not honoring quote Dealership did not honor quote received from their sales representative upon arrival at dealership. One can question their honesty and integrity when Dealership did not honor quote received from their sales representative upon arrival at dealership. One can question their honesty and integrity when purchasing a new car. More

Michael Gonzalez is awesome!!! Great service!! Michael Gonzalez helped me out with 2 cars this weekend. Everyone was helpful and friendly. I purchased 1 car for myself and 1 for my Great service!! Michael Gonzalez helped me out with 2 cars this weekend. Everyone was helpful and friendly. I purchased 1 car for myself and 1 for my Daughter and am on my way back to the dealership today with my friends. I highly recommend Michael and Riverside Honda to everyone! More

THE BEST EVER!!!! I love love love my salesman Michael Gonzales!!! We've bought 3 cars from them and referred 2 people and they bought 2 cars each!! They always go abov I love love love my salesman Michael Gonzales!!! We've bought 3 cars from them and referred 2 people and they bought 2 cars each!! They always go above and beyond and I will never go anywhere else!! More

Great service :) My experience @ riverside honda was very helpful. They attend you right away with a smile and a friendly gesture. Edgar was very helpful with any ques My experience @ riverside honda was very helpful. They attend you right away with a smile and a friendly gesture. Edgar was very helpful with any question and very patient. David offeerd amazing service , and throughly explained our questions . Juan was helpful with best quality you can get , overall they helped me buy my car with a very exquisite manner .Thank you Riverside honda center ! More

Horrible!!!! Brought in my old Honda CRV for major service, cost $2300+ I am okay with this, willing to pay the costs, brought in on a Friday before 3 day weekend, Brought in my old Honda CRV for major service, cost $2300+ I am okay with this, willing to pay the costs, brought in on a Friday before 3 day weekend, they ordered the wrong part for my window repair, ask me to come down for a rental, can't have a rental because I don't carry full coverage on my 14 year old Honda. Of course they don't tell me I have to have full coverage for their rental car. The entire time I am dealing with Irwin, and he is patronizing and condescending something that really doesn't sit well with me. Now I can't have my car back until the following Wednesday because the place they get parts from is closed on Saturday so they can't order them until Tuesday. I make them show me the car in pieces and the wrong part, they think I am being unreasonable but I was not, I wanted to be sure they weren't lying to me. There was such an oiliness to the guy I was dealing with. They call me on Wednesday morning and tell me they didn't get the part because a transformer blew and they did not have electricity or internet at the Dealership all day on Tuesday. They knew they didn't order the part on Tuesday but waited until Wednesday morning to tell me, so now I am stuck at work, with no way to get anywhere because my mom has dropped me off and left town. Great customer service don't you think. When I asked why didn't someone pick up their cell phone and call the parts division in Torrance and order the part I was told that just cannot be done. It must be ordered over the internet, when I asked why someone didn't pickup a laptop and go to a place that had internet access and order the part, I was met with mute silence. I guess they aren't the brightest bulbs. Obviously at this point I am really angry and my service guy tells me and I quote "You are calling me incompetent" which literally pushed me over the edge. I NEVER called him incompetent how dare he indicate that I said something I NEVER said. However I do believe they are incompetent. I run a company and if my internet and electricity went out, I have a backup plan. I had to tell this individual to never call me again and to assign me a different service person as I would not deal with him any further. Lets just hope they fix the vehicle correctly and that I NEVER EVER have to return to them for anything. Funny thing is that over the weekend we decided to buy another Honda, going to Moreno Valley for the purchase. More

Best customer service I've been to many dealership and this dealership out weight all of them because of their excellent customer service, especially my sales man Ron Moe, I've been to many dealership and this dealership out weight all of them because of their excellent customer service, especially my sales man Ron Moe, he is an outstanding sales man and he was excellent in taking care of us and he kindly educated me on the Honda Civic and Pilot accessories & pricing, no hidden fees also the closer Juan was awesome treated us with respect and kindness he was able to get the price to an affordable range for me to pay especially my monthly payment. I love my brand new 2016 Honda Pilot , thank you Riverside Honda for making it happen for me and my daughters and my two dogs we are enjoying the space that was needed for our family. More

Great experience Got a great quote online, had a couple quick phone calls, and showed up to buy the car. I'll done in two hours flat and no surprises! Got a great quote online, had a couple quick phone calls, and showed up to buy the car. I'll done in two hours flat and no surprises! More

Thank you Hands down I had the best experience at Riverside Honda! They helped me get into the car of my dreams. I had a wonderful team helping me every step o Hands down I had the best experience at Riverside Honda! They helped me get into the car of my dreams. I had a wonderful team helping me every step of the way. Thank you to Nana, Kyle, and Ramiro, you guys were the best! More