Riverhead Auto Mall - Service Center

Terrible Customer Service We have been using Nissan Riverhead Service to have our car worked on for the past year with no major issues. Last week Sunday our car's battery had d We have been using Nissan Riverhead Service to have our car worked on for the past year with no major issues. Last week Sunday our car's battery had died so we left the vehicle at the dealership and threw the keys in their night lock box. The keys vanished and were never found. Supposedly they only have cameras on the outside of the building not the inside so we will never find out what happened to the keys. The most infuriating part was their approach to the situation which was to blame us for 'probably not leaving the keys in the lock box 'and 'the keys are probably in the car,or in one of your pockets'. They offered no help nor did they offer to give us a new set of keys to avoid anything happening to the car. Needless to say we filed a police report. Extremely poor customer service and will never use them again in the future. More

Peter, was courteous, and accomodating Would have given 5stars, but waited overall 4hrs, for oil chg, tensior part installed, should have been a lot quicker. Otherwise, overall happy with s Would have given 5stars, but waited overall 4hrs, for oil chg, tensior part installed, should have been a lot quicker. Otherwise, overall happy with service provided by pete Weigel? More

Had to fix my brakes. Had my front brakes fixed job well done. Cold in waiting room good thing hot coffee was available in room thanks. Love my 2010 Santa Fe Had my front brakes fixed job well done. Cold in waiting room good thing hot coffee was available in room thanks. Love my 2010 Santa Fe More

My car broke down,either battery or alternattor My Nissan Murano happened to slow down and did not start,It was a Sunday there were no mechanics open,I had the car towed to Riverhead Nissan auto ma My Nissan Murano happened to slow down and did not start,It was a Sunday there were no mechanics open,I had the car towed to Riverhead Nissan auto mall.Monday Lu Ann called me to find out the problem ,i explained it was the battery,or alternator. She called back 2 hrs later stating that it was both Alternator and battery.She also say;s my brakes were low,i inquired how much for the brake job,she said $300.00,like an idiot i said ok. Come to pick up the car 6 hrs later $1700.00 charge. You would think they would be happy making all that money? When i saw the invoice the next day i read CUSTOMER REQUESTS BRAKE FLUSH $154.00. I never requested any such thing.I had gotten an Email from NIssan corp requesting how my service was I told them Riverhead Nissan are crooks and it seemed they know this as they asked if Riverhead padded the bill Buyer beware.They are the lowest of the low More

Not interested at all in making the customer happy, Took my 2013 Pathfinder in for transmission problem for the third time. First time it was repaired without issue, second time was told there was no pr Took my 2013 Pathfinder in for transmission problem for the third time. First time it was repaired without issue, second time was told there was no problem. Third time was told it needed to be replaced. I left car and was given a loaner car. Was notified a day later the transmission was on back order and I needed to return the loaner car by the third day or I would be charged 40 per day. My "argument" was that this was a warranty issue and I should be provided a loaner car for the period in which my car was not drivable. The dealership refused, and said I could take it up with Nissan Co. So I did, after a total of 8-10 phone calls and having to provide the VIN numbers to my last four Nissans to prove my loyalty to the company (guess they didn't trust me or want to take the time to look themselves) they agreed to reimburse me for 5 days of the 11 I was without my car. I of course had to pay upfront at 40 per day. So I am out the difference and a couple of hours of my time on the phone because of a policy that they would not bend on. In speaking with friends and colleagues and other people in the business no one has ever heard of a dealership not providing a courtesy car for a warrantied repair. My understanding from information I received from another dealer is this is something that while they have a Policy, its the dealerships discretion. Perhaps Nissan Co only pays them back for those first three days and they didn't want to incur any costs. In short this is a dealership who really doesn't care about customer satisfaction or standing behind there product. At no time did anyone apologize or express any concern for my situation. in fact we were spoken to rather sternly and in a condescending manor. Perhaps they did nothing wrong, you decide. The transmission was repaired under warranty. More

very nice professional people, quick service, very clean very nice friendly professional people. donna even checked my due date foe inspection. then she called me on my cell when I left the premises very nice friendly professional people. donna even checked my due date foe inspection. then she called me on my cell when I left the premises More