Riverhead Auto Mall

“Ray" my Service Advisor was "Great & Accommodating" to my Needs and Requests pertaining to Service of my Vehicle!! A very well run Service Department & “Customer Friendly”!! Rick M. Cosentino.. P.S.: It my Needs and Requests pertaining to Service of my Vehicle!! A very well run Service Department & “Customer Friendly”!! Rick M. Cosentino.. P.S.: It would be great if “Car Wash VOUCHERS" were Adopted by the "Service Manager" for Service Customers!!Thank You... More

Very unprofessional experience with the manager, Ken. I originally left a 1-star review after bringing my car in for a turbo coolant leak. My review simply described my experience, which was that the sho I originally left a 1-star review after bringing my car in for a turbo coolant leak. My review simply described my experience, which was that the shop found no leak and was unable to explain where the coolant was disappearing to. I was told to call back if the tank became empty again, which it did, so I called back today and Ken informed me there was a note on my account stating that I "bashed them online" and was "never welcome back". My original review was not insulting or abusive. Ken was adamant that my review was a lie, telling me it stated they "did nothing". Instead, my review specifically stated they "did not fix anything". I recognize they ran diagnostic testing but since they were unable to find a problem, nothing was fixed to prevent it from happening again. When I tried to explain this distinction to Ken on the phone, he became hostile, repeatedly talking over me and raising his voice, insisting I could never return. Being refused future service for leaving an honest review is extremely unprofessional, however, I would choose to not return regardless. More

Over priced service work. Told me a repair would take 3 hrs and it took 2 and they charged for 3. Really not cool. Service advisor had no ways about him. I would never ret Told me a repair would take 3 hrs and it took 2 and they charged for 3. Really not cool. Service advisor had no ways about him. I would never return to you More

The process of purchasing a vehicle at this dealership was the most chaotic and unpleasant experience I have ever had in my history of purchasing cars. Their failure to be thorough in the buying process w was the most chaotic and unpleasant experience I have ever had in my history of purchasing cars. Their failure to be thorough in the buying process was unreal and their failure in ironing out any potential issues before the sale caused a massive delay in their processing of my registration of over 2 months. They then blamed ME for this which is my motivation for wanting to review this sale at all. The vehicle is nice but the representatives I worked withmade it extremely stressful. In a last effort to try to get my vehicle registered , I called the dealership asking for any possible help as I’m now driving around in an unregistered car. Jessica was incredibly rude, BLAMED ME for switching my insurance provider to a cheaper company 2 weeks after purchasing the vehicle (perfectly normal thing for a person to do) when it was their neglect in processing that was the actual problem. My issue is still not resolved. More

I was very happy with the service. Dave the car salesman was so nice and helpful. We bought 2 tucsons there in the last 3 months. Service was great. Dave the car salesman was so nice and helpful. We bought 2 tucsons there in the last 3 months. Service was great. More