Riverhead Auto Mall - Service Center

Great team at the service desk! Always easy to get an appointment. Work completed in a reasonable time. Car is returned cleaner than they got it. Excellent communication about anyt Always easy to get an appointment. Work completed in a reasonable time. Car is returned cleaner than they got it. Excellent communication about anything going on with the car. Highly recommend using them. More

They always make the experience a pleasant one. From buying to servicing. Donna at the front desk is amazing and the service engineers are second to none. From buying to servicing. Donna at the front desk is amazing and the service engineers are second to none. More

Appointment was honored on time. In and out in no time. I was notified what was due for service next visit. In and out in no time. I was notified what was due for service next visit. More

I have a large family, busy schedule and so I bough a 7 passenger vehicle to fit my 6 family members that I constantly drive around to different activities. I purchased a 2023 palisade calligraphy back in passenger vehicle to fit my 6 family members that I constantly drive around to different activities. I purchased a 2023 palisade calligraphy back in November of 2022. Last week I scheduled a visit and brought my vehicle to Riverhead Hyundai dealership because my downhill brake sensor light randomly came on and wouldn’t turn off. First time I took the vehicle to the dealership, the service department was not able to diagnose during time frame they had my vehicle (7 hrs) I was asked to bring back the vehicle for a longer service period (1-2 days) with the provision that I would be given a curtesy vehicle. Here is where the problem begin. I bought a 7 passenger vehicle because I actually drive 6-7 passengers in that vehicle daily. The dealer was not able to give me a curtesy vehicle that was suitable for my needs. After two days had passed and I haven’t heard back from the dealership, I decided to give them a call myself, and inquire about the status of my vehicle. After some going back-and-forth I was finally told that parts were ordered for my vehicle but the dealership could not release the vehicle back to me until parts arrived and changed on the vehicle. I reiterated that I needed a different courtesy vehicle- the Sonata I was given did not work for my needs. The dealership advised me to contact the headquarters of Hundayi. After several attempts to contact the headquarters with- no success- I decided to leave this review. More

After 3 years of service I were for an oil change on November 17, 2022 and asked for rear brake inspection and presented a dealer brake coupon for $249 which Donna my service rep said she would honor. S November 17, 2022 and asked for rear brake inspection and presented a dealer brake coupon for $249 which Donna my service rep said she would honor. She then said both front and back brakes needed new rotors. My front brakes were only a year old with only 10,000 miles, so wondered about front, but Donna said no worried, coupon good for both front and back and just small additional amount for rotors. I said ok, but Donna never quoted price. It ended up that she DID NOT honor coupon and total for both brakes, front and back, $1100! WOW! Donna really had duty to give me a price quote BEFORE doing this work. No satisfaction from service manager, Ken. Ken said Donna is a 30 plus years employee and he can't upset her! WARNING: this dealer is dishonest and unethical. DO NOT GO HERE! More

Good service desk …Holly helpful and professional! Waited for car for oil change and recalls. Leased three cars from this dealer! Waited for car for oil change and recalls. Leased three cars from this dealer! More

Brought truck in for oil change. Dealer had sent me a coupon to save money. Dealer had sent me a coupon to save money. More

Was not told when appointment was made about credit card surcharge. Coupon wasn't applied to service and I had to come back to resolve. Steering wheel had grease when the car was returned to me. surcharge. Coupon wasn't applied to service and I had to come back to resolve. Steering wheel had grease when the car was returned to me. More

Fixed my car for a recall. Dropped it off and it was finished by the time I got home 30 minutes later. Good service. finished by the time I got home 30 minutes later. Good service. More

Great sales and service department. Everyone is polite Great sales and service department. Everyone is polite and friendly. They made sure everything I needed for my vehicle was done and in a timely mann Great sales and service department. Everyone is polite and friendly. They made sure everything I needed for my vehicle was done and in a timely manner. More