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Riverhead Auto Mall
Riverhead, NY
454 Reviews
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Showing 454 reviews
April 29, 2010
In response to my Internet request for a quote on a new 2010 Tucson, Carol Glass sent me several emails offering $3000 off the MSRP of any new or used vehicle. She then called me on the telephone asking i 2010 Tucson, Carol Glass sent me several emails offering $3000 off the MSRP of any new or used vehicle. She then called me on the telephone asking if I could come in to discuss a possible purchase. When I told her specifically what vehicle features I wanted she said that they didn't have one, but would check for availability from another dealer and call me back. She called back a short time later, stating that they had found 3 vehicles at other dealers meeting my requirements, and repeated the $3000 off promotion. I immediately drove to Riverhead Hyundai, checkbook in hand, to make my purchase. When I arrived Carol said she couldn't understand the coding of the sales sheet and turned me over to "Ron", another salesman. Ron left me waiting at his desk for 10 or 15 minutes while he looked for "guest sheets" and invoices, and chatted with his sales manager. When he finally returned he said that my Tucson was available at FULL RETAIL price only. When I asked about Carol's promotion he started a long story about short supply, trucking expenses from the other dealer, etc. When I went back to Carol's office to ask about the promotion she had offered, she was all apologies over the "misunderstanding", claiming that the promotion was for any car EXCEPT the Tucson. When I calmly expressed my frustration at wasting my time, another associate in her office stood up and got in my face, stating in a loud voice that "mistakes happen" (yeah, right) and that she was a good person for having apologized and that I should not have made "snide remarks" and that I should be "man enough" to accept her apology. Wish I had gotten this guy's name; is that any way to treat a customer? He wasn't inconvenienced, nor was Carol or Ron. I was the one who drove almost an hour each way to find that the "promotion" was a complete misrepresentation. More
by kforstell
Employees Worked With
Carol Glass
August 24, 2009
I drove from PA to pick up a truck that I had seen on the internet. The price was very reasonable. When doing the financing they added all these finance costs that brought the car to the same price as the internet. The price was very reasonable. When doing the financing they added all these finance costs that brought the car to the same price as the one that was closer to my house. They sent me home with a temporary plate because I was out of state and I still haven't received my new plate. My registration has expired!! I called the DMV and they said that it got rejected because they were shorted 30 bucks. I talked to Tammy and she said she was going to take care of this right away, they registered it as a car and not a truck. It's been 2 weeks and now I can't get a hold of Tammy and apparently nobody else can help me. I called the DMV and the status has not changed and I shouldn't be driving my truck. After pleading my case with the DMV the are researching my situation and may allow me to just pay the 30 bucks, I guess they usually don't do that. I hope Riverhead gets in trouble for this because this is not very good business practice!! If someone knows of anything I can do please let me know. I DO NOT RECOMMEND THIS DEALERSHIP TO ANYONE!!!!!!!!! More
by sofly0426
Employees Worked With
Tammy
March 20, 2009
JOSH BANKS,IS VERY HELPFUL AND DEPENDABLE ,WOULD DEAL WITH AGAIN A++++++++,TRANSACTION WAS EASY,TOOK CARE OF RETURNING MY OLD CAR TO THE DEALER AFTER LEASE,PAPERWORK WAS FAST,TRUCK WAS PREPPED ON TIME, WITH AGAIN A++++++++,TRANSACTION WAS EASY,TOOK CARE OF RETURNING MY OLD CAR TO THE DEALER AFTER LEASE,PAPERWORK WAS FAST,TRUCK WAS PREPPED ON TIME,ALL INFO WAS CLEAR AND TO THE POINT,WOULD BUY AGAIN More
by CHRISG82
Employees Worked With
josh banks
March 19, 2009
DO NOT BUY ANYTHING FROM THESE PEOPLE. BOTH MANAGERS AND FINANCE DEPT ARE LIARS!! THEY WERE HORRIBLE. EVYERTIME I SPOKE WITH ANY OF THEM THEY ALL LIED TO ME.................................................. FINANCE DEPT ARE LIARS!! THEY WERE HORRIBLE. EVYERTIME I SPOKE WITH ANY OF THEM THEY ALL LIED TO ME.............................................................................................. More
by GSMOMMA1214
Employees Worked With
ALL MANAGERS AND FINANCE DEPARTMENT
February 16, 2009
as the economy is down it is very hard to get a loan, when everyone said no and everywhere i turn it was no till u guys helped us get a car and josh worked so hard for us and was up front about everythin when everyone said no and everywhere i turn it was no till u guys helped us get a car and josh worked so hard for us and was up front about everything it was a breath of fresh air and big weight lifted off my shoulders because my car was up and we need a new one to go to work everyday, all i know u guys r the best i recomend everyone that i know to see u guys, again thank u from the bottom of my heart More
by moylan
Employees Worked With
josh banks
February 08, 2009
Josh made buying a car so quick and easy.. Picking up my car was a breeze! If i would have known it was going to be like this, i would have gotten a new car a long time ago! He is very friendly, and works w car was a breeze! If i would have known it was going to be like this, i would have gotten a new car a long time ago! He is very friendly, and works with your personal needs. I would recommend him to anyone! More
by prettielilpeach
Employees Worked With
Josh Banks
January 27, 2009
The time it took for delivery was way to long!!!!! It should have been made clear it was going to take 4+ hours!!!!! There were some charges I was NOT happy about, the dealer prep was a rip off!!!!!!!!! should have been made clear it was going to take 4+ hours!!!!! There were some charges I was NOT happy about, the dealer prep was a rip off!!!!!!!!! I would have told you not to prep the vehicle had I known the cost. I also felt you should have honored the $100.00 internet cert. Richard Dempsey More
by Demps121
Employees Worked With
Josh Banks
January 21, 2009
Mr. Josh banks was friendly and worked with us in getting the monthly payment in the amount that I wanted. when we picked up the car the monthly payment was what we had aggred on no suprises. this is getting the monthly payment in the amount that I wanted. when we picked up the car the monthly payment was what we had aggred on no suprises. this is the 2nd.car I have bought from them and I would highly reccomend them. More
by jdimeglio01
Employees Worked With
Josh banks
January 20, 2009
Josh was very friendly and helpful to us. Josh took his time to answer any questions we may have. We are very happy with our purchase and we will recommend josh to our friends and family. Josh i love love time to answer any questions we may have. We are very happy with our purchase and we will recommend josh to our friends and family. Josh i love love my altama!!!!! Thanks Kim and Rich Valletta More
by spotty1010
Employees Worked With
josh banks
January 12, 2009
We were 100% happy with the customer service with Josh. Everything went well except for the 0 I give to the finance dept. I can only refer people and friends that pay cash or finance on their own. We had Everything went well except for the 0 I give to the finance dept. I can only refer people and friends that pay cash or finance on their own. We had a very bad experiance with John in finance and waited more than 4 hours just to get in his office for 2mins and be sent away to finance on our own. Our thanks to Josh for trying to keep us sane durning the long and unreasonable wait. I know he lost a few cutomers durning that time. Upper management should be aware of this problem!!! More
by clarkepn
Employees Worked With
Josh and John
