River View Ford
Oswego, IL
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Excellent service. Bought my second truck from Craig. Easy process and the wife is happy with the whole dealership experience! 5 stars! Bought my second truck from Craig. Easy process and the wife is happy with the whole dealership experience! 5 stars! More
Excellent experience from first contact on the phone to meeting the salesman. No hassles no pressure. Friendly experience from all staff involved. meeting the salesman. No hassles no pressure. Friendly experience from all staff involved. More
A great experience working with Craig (again) - we bought another car from him back in 2014..easy to do business with, friendly people at this dealership, and good service. another car from him back in 2014..easy to do business with, friendly people at this dealership, and good service. More
Excellent experience! I have purchased 3 new vehicles from other dealerships. All of them put me through the usual process and hassle that takes 3-4hrs of my time. All l I have purchased 3 new vehicles from other dealerships. All of them put me through the usual process and hassle that takes 3-4hrs of my time. All leaving a bad experience in my mind. I highly RECOMMEND this dealership ! they answered all of my questions with none of runaround B.S. They got me thru the process asap. If you’re looking for a new Ford, this is the place to go. More
On a recent Saturday, my wife and I had looked at 2023 Bronco Sports at a different dealership. Even though it has been 25 years since our last "New" car purchase, we were not so sure of them. On Sunday I Bronco Sports at a different dealership. Even though it has been 25 years since our last "New" car purchase, we were not so sure of them. On Sunday I was googling different phrases using Ford Bronco Sport. That led us to River View Ford and surprisingly I was not hesitant to enter a little information for them to contact me. Monday morning I received a call from Craig Holsman. After a little conversation Craig asked me what we wanted in a Bronco Sport. He was actually on his computer checking availability as we talked and yep, he found the Hot Pepper Red Bronco Sport with all the accessories that we wanted. After talking prices and incentive, all I had to do was say the word and he would go get it. A very short phone call with my Wife and told Craig to get it. My wife filled out the easy Ford Credit Application and we took ownership on Saturday. From his first phone call, Craig sure made our "NEW" car buying experience great. He listens, is upfront about everything, has great communication, and kept us updated as everything progressed. We were pleasantly surprised on how everything went to say the least. On Saturday , the day of ownership, we met with Pattie to do a little paperwork. And again another very helpful and pleasant person, especially going over the functions of the car. Then we met with Abraham, who made the financing end easy and painless. All in all, we will highly recommend River View Ford to anyone for New vehicles. Thanks again Craig for listening and finding us our Stunning 2023 Hot Pepper Red Bronco Sport! More
FANTASTIC SERVICE! My daughter's Ford needed repair and we had it in Lafayette, IN. The Ford dealer there would not honor the service contract and tried to charge us My daughter's Ford needed repair and we had it in Lafayette, IN. The Ford dealer there would not honor the service contract and tried to charge us for repairs. I contacted Jim R and he was on it FAST! He had the car towed back home at their expense, worked fast to find the parts and even offered to have it delivered at THEIR charge back to my daughter who is in college in IN. Everything was covered under my service contract and I only had to pay the deductible. I own 3 Ford vehicles and will definitely purchase from Ford again when we are ready to upgrade. Thank you Ford and Jim for putting my daughter first and the pocketbook second. More
Have now purchased 5 Fords from River View and each time it has been a a very comfortable and rewarding experience. Can't say enough for how fairly you feel treated working with the entire River View sales it has been a a very comfortable and rewarding experience. Can't say enough for how fairly you feel treated working with the entire River View sales and management team. I recommend River View to friends and family all the time. More
I came into the dealership service center this morning to ask about service. As I approached the service department I overheard Jim Rodda the service manager very loudly berating, belittling, and being outri ask about service. As I approached the service department I overheard Jim Rodda the service manager very loudly berating, belittling, and being outright abusive to an employee over what sounded like a minor issue that wasn’t even the employees fault. I have been a longtime customer at this dealership as well as my family. We have bought dozens of cars here, and only come to this dealership for service for years. But this horrific experience has killed my loyalty. Jim has been rude to me and my family before which we just shrugged off as him being a xxxxx but moved on. But for a man his age, with his level of responsibility to treat his own employees this way is disgusting. I will never go back to River View Ford and neither will my relatives as long as this man is there. I would encourage anyone reading this to do the same. If he can treat his own employees with this kind of blatant disrespect and abuse he will do the same to you. More
Craig Holsman helped me during my purchase, he did anexcellent job. I am so scared about buying a car but Craig makes it so much easier for me. He finds very good deal for me. Also, he went beyond his anexcellent job. I am so scared about buying a car but Craig makes it so much easier for me. He finds very good deal for me. Also, he went beyond his excellent customer service. I will recommend him to all my friends and family. Craig and team at river view are amazing. Thank you, Craig and team!! More