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River View Ford

Oswego, IL

4.9
161 Reviews

2200 US Hwy 30

Oswego, IL

60543

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Showing 161 reviews

September 18, 2018

I keep going back I've been doing business with River View (River Oaks) Ford since the mid 80's. Although I live in Indiana, when my car needed service they arranged to More

by Terry S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike G.,Tom J.,John H.
Oct 16, 2018 -

River View Ford responded

Terry, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Oct 16, 2018 -

River View Ford responded

Terry, thank you for being a part of our River View family for all of these years. We appreciate your business and friendship and promise to always deliver 5 star service to you! We will have to talk to John Hennessy about the buy 10 get 1 free deal! Ha! Ha!

September 12, 2018

Do yourself a favor and go see Craig Holsman If you are in the market for a Ford do yourself a favor and go see Craig Holsman. Hands down the easiest purchase I've ever made at a car dealership. More

by Ron Gonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Holsman
Sep 20, 2018 -

River View Ford responded

Hi Ron, Thank you for writing this great review and for letting us know about your experience with River View and Craig! We agree with you that he is the best! Thank you for your business and welcome to the River View Ford family! We are confident that Craig will always be there for you with any of your concerns or needs in the future!

August 21, 2018

Responsive and excellent service from beginning to end! I contacted Craig via text and within a week was driving my new car home! Craig wasn't able to be at the dealership when I picked up the car, so Rich More

by junie221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Voight, Craig Holsman
Aug 22, 2018 -

River View Ford responded

Thank you so much for your kind words. It is greatly appreciated! We strive to be quick and efficient for wonderful people like yourself. We wish you Happy & Safe Motoring and we will always be here for you.

August 20, 2018

Service Department that cares about their customers Jim the Manager in the Service Department and his team of caring and hardworking employees get you in and out quickly and professionally. Jim takes th More

by aaahjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Daniels and Jim (Service Manager)
Aug 22, 2018 -

River View Ford responded

Thank you so much for taking the time to review us. We appreciate you so much! Your loyalty is why we are here. Your generosity of goodwill is what makes our day and we look forward to continuing to serve you.

Aug 24, 2018 -

River View Ford responded

Thank you for sharing your experience with us! We are so happy to hear that our team has and continues to deliver 5 star service to you! We promise to continue to provide excellent customer service to you ALWAYS! Thank you for your business!

August 18, 2018

Best car buying experience I have ever had! This was by far the best experience I’ve ever had buying a vehicle. I was recommended them and have no regrets. I live an hour away and it was so wo More

by Happy car owners
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Julian, John Hennessy
Aug 24, 2018 -

River View Ford responded

Thank you for sharing your experience with us. We really appreciate you driving an hour to buy your vehicle when we know you could purchase a car right in your neighborhood. We promise to always make the trip out worth it! Thank you for your business. Welcome to the River View Ford family!

August 17, 2018

Annoying service experience I needed to have recall work done, a seat motor fixed, and an oil change with standard maintenance. I've previously come on Saturdays to have work do More

by Photo123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason and Philipe
Aug 24, 2018 -

River View Ford responded

We are sorry to hear that your experience was unsatisfactory. Please contact our service manager, Jim Rodda, so we can figure out what went wrong and try to fix the problem. 630-897-8900

Aug 24, 2018 -

River View Ford responded

We are sorry for a delay in responding to you. It is difficult to locate an actual person to contact with no name or contact information. Mr. Rodda went through a lot of service paperwork to locate your particular circumstance. Efforts have been made to contact you with no success at this point in time. We do not ignore any client who is upset with us and will continue to try to make contact in order to make it right and be sure there are no unresolved issues. We work very hard to make sure we deliver a great experience and take steps to avoid future issues. Please accept our apology and allow us to work with you on a resolution for you.

August 12, 2018

oil change Prompt ,dependable, friendly service. Always professional. Good value for for any oil change plus service. I would recommend River View Ford for both More

by chicagogal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesus Cepeda
Aug 17, 2018 -

River View Ford responded

Thank you for this wonderful review and for referring your family and friends to us! We appreciate your business and promise to always deliver 5 star service for all of your vehicle needs. Thank you!

August 03, 2018

Great dealership to work with. Riverview Ford was very diligent in meeting all of my needs. Everyone there was very pleasant to work with. I would recommend them to my friends. More

by Fusionfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Holsman
Aug 17, 2018 -

River View Ford responded

We are happy to hear about your excellent experience buying your vehicle. We promise to deliver 5 star service to you and all of your referred family and friends in the future! Thank you for your business!

August 02, 2018

Excellent I was very satisfied with the service and who I was treated very comfortable when I came in, and I am very happy with that service Ford has. More

by AlfredoNavarro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Holsman
Aug 17, 2018 -

River View Ford responded

We really appreciate your business and feedback about your experience, Alfredo! If there is anything else you need in the future, our team here at River View is here to help you! Have a great day!

July 30, 2018

Srevice I always receive prompt professional, and courtesy service when bringing my vehicle in for scheduled/I scheduled maintenance. Jason and crew give me More

by Godzn4sr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeanne brown, Rich Voights, Jason (service)
Aug 17, 2018 -

River View Ford responded

Thank you for sharing your experience with us! We appreciate your business and look forward to working with you in the future. We promise to continue to deliver 5 star service for all of your car needs.

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