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Rivard Royall GMC

Memphis, TN

Overview
Employees
Reviews
Vehicles
4.7
135 Reviews
Located just under 15 minutes northeast of Memphis International Airport, Rivard-Royall GMC proudly serves the Memphis, Collierville, and Southaven areas. Our dealership offers an extensive selection of new GMC vehicles and a wide variety of pre owned vehicles. As the #2 GMC store in the country, Rivard is always striving for excellence!
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2621 South Mendenhall Road

Memphis, TN

38115

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Showing 135 reviews

April 25, 2026

This dealership has really changed for the better with the upmost respect and attention for quality service More

by YKING96
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adam (service department)
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Apr 25, 2026 -

Rivard Royall GMC responded

Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear about your positive experience at Rivard-Royall GMC. Our team is dedicated to providing quality service, and it's wonderful to know that you feel respected and well taken care of. Looking forward to serving you again in the future! The Team at Rivard-Royall GMC

April 25, 2026

Had trouble making the appointment. Took three tries. Once via the website chat, no call back. Twice by phone. More

by beek.jensen
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Apr 26, 2026 -

Rivard Royall GMC responded

Thank you for your feedback. We appreciate you bringing your experience to our attention, as we strive for a seamless appointment process at Rivard-Royall GMC. If you have any further concerns or if you would like assistance, please feel free to reach out to us directly. We value your input and hope to serve you better in the future. The Team at Rivard-Royall GMC

April 23, 2026

My experience was a 10 out of ten. It was very quick and easy. I would highly recommend anyone. More

by cliftonn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tasha Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2026 -

Rivard Royall GMC responded

Thank you for your wonderful review, Cliftonn! It's fantastic to hear that your experience at Rivard-Royall GMC was a perfect 10 out of 10. We strive to make the process quick and easy for our customers. Your recommendation means a great deal to us, and our team hopes to see you again soon! The Team at Rivard-Royall GMC

April 21, 2026

The prices they had listed online was awesome. I met all the requirements for the rebates and they gave them all to me off the top price. I was able to trade one vehicle in and buy two. More

by qsouthernmiss77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tasha Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2026 -

Rivard Royall GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you found our prices at Rivard-Royall GMC to be awesome and that you were able to take advantage of the rebates. It’s great to know that you had a smooth experience trading in your vehicle and purchasing two. We appreciate your business and look forward to assisting you again in the future! The Team at Rivard-Royall GMC

April 19, 2026

I am from out of state and Jamie was able to make the purchase smooth as possible and answered all of my questions promptly! More

by elliemburke96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Diltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2026 -

Rivard Royall GMC responded

Thank you for your wonderful review, Ellie! We’re thrilled to hear that Jamie provided you with a smooth purchasing experience and was able to address all your questions promptly. At Rivard-Royall GMC, we strive to make every transaction seamless, no matter where our customers are from. We appreciate your trust in us and look forward to serving you again in the future! The Team at Rivard-Royall GMC

April 19, 2026

I had an appointment for my truck on Wednesday, April 1st 2026. Was told it would take 3-4 days to diagnose and get parts ordered and installed. After several phone calls I was told it was just being diagnos More

by PAPAMASWEET
Recommend Dealer
Yes
Employees Worked With
Adam in service bay
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Apr 21, 2026 -

Rivard Royall GMC responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the scheduling and communication during your truck’s service at Rivard-Royall GMC. While we're glad to hear that the work was completed to your satisfaction and that you found our team friendly, we understand the frustration with the delay. Our team aims to provide timely service and clear communication, and will use your feedback to improve in these areas. If you have any further concerns, please feel free to reach out to us directly. We hope to see you again soon. The Team at Rivard-Royall GMC

April 18, 2026

I scheduled an appt by phone and when I arrived about 5 minutes before my time, they were ready for me. The communication was good, including the text msgs during my wait. The waiting time was good for an More

by BONDFRANBOND007
Recommend Dealer
Yes
Employees Worked With
Laura
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April 18, 2026

The whole experience was great from Mr. Charles to driving off the lot in our new car. Appreciated that Mr. Charles wasnt the typical pushy salesman. He let my husband I talk things through More

by randyrachl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Oliver
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2026 -

Rivard Royall GMC responded

Thank you for your amazing review! We’re thrilled to hear that you had a great experience with Mr. Charles at Rivard-Royall GMC. It's fantastic that he provided a comfortable environment for you and your husband to discuss your decision. We hope you enjoy your new car, and we look forward to assisting you again in the future! The Team at Rivard-Royall GMC

April 16, 2026

Easy awesome dealing with a great person MR Jamie did a great job a plus on his carrier More

by aguilararmando71
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Diltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2026 -

Rivard Royall GMC responded

Thank you for your kind words, Armando! We’re thrilled to hear that you had an awesome experience with Mr. Jamie at Rivard-Royall GMC. We appreciate your feedback and look forward to serving you again in the future! The Team at Rivard-Royall GMC

April 15, 2026

Jaime was great! He made the buying process very easy and was extremely responsive. I would definitely work with him in the future! More

by anmyers
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jamie Diltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2026 -

Rivard Royall GMC responded

Thank you for your wonderful review! We’re thrilled to hear that Jaime made your buying experience easy and responsive. We appreciate your kind words and look forward to assisting you again at Rivard-Royall GMC in the future! The Team at Rivard-Royall GMC

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