Rick Hendrick Chevrolet

After 2 yrs of lack of assistance with safety recalls and needed repairs from my prev. Saturn dealership, Sat of N Chasn, Taylor Hill took my msg on a Sat. evening and personally deliveed my msg to Richi and needed repairs from my prev. Saturn dealership, Sat of N Chasn, Taylor Hill took my msg on a Sat. evening and personally deliveed my msg to Richie Roberson. Returning my call @ 8AM Mon, he had me bring my 07 Saturn Outlook in for servce. Rick Hendrick Chev stepped up to the plate and handled all of my concerns. As a single woman with Multiple Sclerosis and many other medical issues,I was finally relieved and felt much safer in my Outlook. Everyone at Hendrick Chev was so helplful, courteous and genuinely concerned with my safety and wellbeing. They kept my Outlook for two days and thoroughly checked "EVERYTHING". A tire originally thought to be patchable had to be replaced. Why that was necessary was thoroughly explained and at no time was anyone condescending with their explanations, etc. I have found a "new home" to bring my Outlook for all it's service needs. Its in the shop again, for items Saturn should have taken care of before their discontinuation of production. And as Richie was delivering my vehicle to me, when we thought all repairs were complete, a new leak was discovered. Additionally, my power steering "went out" and Richie explained he would not return this unsafe vehicle to me until the cause and repair of this dangerous problem was discovered. I cannot rave enough about my Outstanding treatment by everyone at Rich Hendrick Chev. Also, the Enterprise rental agents have been very helpful and courteous when supplying alternate transportation for me while repairs are made. I'm so glad I made that initial call back in June and Taylor answered the call. More

Always went to Marathon Chevy dealership, where I bought my truck new for the past four years. They lied to me about a recall that was still available for my truck. Then I found out my neighbor told me he h my truck new for the past four years. They lied to me about a recall that was still available for my truck. Then I found out my neighbor told me he had the same promblem with his truck and Rick Hendrick Chevy (you guys) fixed the promblem for him for free, because they honored the recall for his truck that stll existeded. I will always go to you guys fom now on to do my maintenance. I called and told Marathon Chevy how upset I was about them and I will never do business with them again. Terry was great! She was very happy, knowledgable, fiendly, and very attentative! I will tell anybody I know to go to Rick Hendrick for the best sevice, cuase of Terry and your great team and company. Thank you so much, Mike Allen... More

I was involved in a Service Emergency; while traveling from Fl to New England my AC went out in 100+ degree weather. I was referred to you and called from the veh and was told to drive it in. I did and from Fl to New England my AC went out in 100+ degree weather. I was referred to you and called from the veh and was told to drive it in. I did and was provided a car to drive and suggested a place to stay overnight incl a restaurant. Cellphone no. was provided for easy contact and the tech was sold as one o fthe best for work on a cadilac. I wasn't disappointed while the work took longer than I expected to get back on my travels but I don't have that kind of experience so what I thought was too long was probably excellent service and the end result was excellent. Keith Louiselle More

my wife was very satisfied with the way mr goss delt with her. he explane the problem with the car in very simple terms she could understand. the work was completed on time and she was charge a fair price. t her. he explane the problem with the car in very simple terms she could understand. the work was completed on time and she was charge a fair price. the overall experience was very good. we will tell our friends. thank you. john kolb More

LOVED MY EXPERIENCE AT YOUR DEALERSHIP.WAS TREATED THE WAY THAT I WAS SUPPOSE TO BE TREATED.ACTUALLY I FELT LIKE FAMILY AND LOVED THE WORK THAT WAS DONE ON MY CAR.COULD NOT FIND ANOTHER COMPANY TO BE HONE WAY THAT I WAS SUPPOSE TO BE TREATED.ACTUALLY I FELT LIKE FAMILY AND LOVED THE WORK THAT WAS DONE ON MY CAR.COULD NOT FIND ANOTHER COMPANY TO BE HONEST WITH ME .PHIL AND MELVINA LET ME KNOW THAT TRUE HONEST PEOPLE DO EXIST! More

I would highly recommend this dealership because of the treatment I received...Here's my experience... My daughter and I were visiting the area in a car that had been leaking coolant for about a year. Two treatment I received...Here's my experience... My daughter and I were visiting the area in a car that had been leaking coolant for about a year. Two other service places hadn't caught the real problem (not their fault - nature of the problem). Rick Hendrick Chevy folks were great. They kept me abreast of what they were doing (2 daily calls) and provided a car via Enterprise (located on site - nice touch). The service manager went as far as to offer his phone number for my drive home to Ohio in case we ran into a problem saying he'd come and get us! Though the bill was a "whoper", they even set up talking to a sales person initially to look at the financial side of fixing the car or purchasing a new/used vehicle. Again, I'd highly recommend Rick Hendrick Chevrolet for their "total" approach to service. Yours, Lynn Humiston Hudson, Ohio More

The sales team made buying a car as fun as it could possibly be. The Sales and service consultants are courteous and professional. This is the 3rd car I bought from a dealership and my experience at possibly be. The Sales and service consultants are courteous and professional. This is the 3rd car I bought from a dealership and my experience at this dealership far exceeded any expectations I had. More

Allen Brown a very helpful young man. He was ver respectful and polite. Most off he was professional. He help me with any information that I needed. He called personally to ask if everything was goo respectful and polite. Most off he was professional. He help me with any information that I needed. He called personally to ask if everything was good. I appreciate good professional business. And I would refer anyone to Rick Hendrick of Charleston. More

The staff at Rick Hendrick Chevrolet is very courteous and friendly. I am a repeat buyer and I will continue to be from here on out. I will highly recommend them to my friends and family. I was very satis and friendly. I am a repeat buyer and I will continue to be from here on out. I will highly recommend them to my friends and family. I was very satisfied with them working with me and paying off my previous truck to get a newer truck that better suited me and my family. I didn't feel like I had received the best price on the newer truck that I had bought like I did on the previous truck that I traded in, but it was not an overkill either. The salesman Allen Brown did a great job in helping me look at newer trucks that were better suited for my family. He understood how important my family is to me and he searched for hours until he found the right vehicle for us. He even drove and hour and a half to deliver my aftermarket rims and tires to me that I had left on my truck that I traded in. I was very pleased with his overall attitude and friendliness. Again, thank you for the overall great experience and customer support. I look forward to doing buisness with yall in the future. Thank you!! More

I was traveling from Charleston SC to Buffalo and all my electricals went down at the airport where I dropped off people. I found that a bolt holding the battery clamp was missing on my 2007 Equonix and it electricals went down at the airport where I dropped off people. I found that a bolt holding the battery clamp was missing on my 2007 Equonix and it was so loose it lost contact. I was not happy with the thought that I would be on the road for 15 hours with a hand tightened clamp. I took a chance to stop in at the dealer. These guys took me in without an appointment, helped check out the issue, found a bolt and applied it in a matter on less than 10 minutes. I was back on my way after a smile, fast service, and had fun with the guys at the same time. Don't expect such service and I have already shared my experience with Hendrick several times. Awesome dealer representatives. Dave English More