Rick Hendrick Chevrolet

BMW repair work Wanted to say Rick Hendrick is the best repair shop I have been to they not only repaired my SUV quickly but they did a teriffic job. I would recommen Wanted to say Rick Hendrick is the best repair shop I have been to they not only repaired my SUV quickly but they did a teriffic job. I would recommend them to everyone! More

John Myers-Purchased a used 2009 Malibu several months ago. I've been back to the Service Dept 5 times since I purchased the car several months ago. They have "without fail" corrected each issue that I took it I've been back to the Service Dept 5 times since I purchased the car several months ago. They have "without fail" corrected each issue that I took it in for. If they didn't get it right the first time...they did by the second time. They got me into a loaner car each time. (Not like the old days where you had to figure it out yourself!) Did I get frustrated when I had to take my car back after I just bought it? YES. Was it a hassle? YES. Are they perfect? NO. Where ever you have people...you have problems, it's just part of life. The great thing about this place is that they are professional, and they will get it right....period. Everyone from the top down in this organization has taken the time to speak with me when I asked them to. I've purchased a lot of cars over my 50 years of driving and I've never had a car that was perfect....that's why they have service departments. Thank you Hendrick Chevrolet for continuing to work towards perfection. More

Thanks Ernie for the best car experience I have had. Just wanted to say that Ernie, Bryan and Jamar made my experience wonderful. From Ernie listening to my situation, to Bryan making it happen and Jamar Just wanted to say that Ernie, Bryan and Jamar made my experience wonderful. From Ernie listening to my situation, to Bryan making it happen and Jamar finalizing the financing, I would come back again and again. I was treated with respect, honesty and friendliness. Thanks to this wonderful team on my purchase of a Chevy Spark which I truly love. Fondly, Monica Reinsfelder More

Bad Service Worst service out of any car dealership. I bought my truck here. any appointments such as oil changes would take over three hours. Bought another chev Worst service out of any car dealership. I bought my truck here. any appointments such as oil changes would take over three hours. Bought another chevy, my wife had to take in for a recall. She called a week ahead and made a appt only to get there and find out they don't have the part and sent her home. That is a lot to deal with when you have to get around with new born twins. I would not recommend Rick Hendrick Chevy of Charleston just because of their poor service. Been told for years that they are making changes and the service should be getting better, havn't seen it yet. More

Great Buying Experience New Impala 2LT Bob Adkison and Joan Edwards are to be commended for their superior customer service. They have done everything possible to make sure that our buying Bob Adkison and Joan Edwards are to be commended for their superior customer service. They have done everything possible to make sure that our buying experience was / is a GREAT one. Bob does everything possible to make sure that his customer is pleased with their purchase and knows how to use all the features of their new purchase! Buying a car from Bob is buying from a "friend" not a sales person. Joan goes the extra mile to help ensure that the customer is happy with their overall Dealer experience. More

Excellent place to by your Silverado! Stopped in after work, closing to look at a truck. Bob Atkinson greeted me and showed me a 2014 Silverado. I really liked the truck. We agreed on addi Stopped in after work, closing to look at a truck. Bob Atkinson greeted me and showed me a 2014 Silverado. I really liked the truck. We agreed on additions and then worked with the sales manager Curtis about the truck. The truck was more than I wanted to buy one for and we worked a price I could afford. This is my 3rd purchase from Rick Hendrick Chevy and it was the best and easiest purchase of any vehicle I ever bought. Thanks to all the great staff. More

DO NOT GO THERE!!!!!! This dealer lost my car, try to make me pay for repairs on my car that was cover under warranty, then, they left my windows down doing the worst weat This dealer lost my car, try to make me pay for repairs on my car that was cover under warranty, then, they left my windows down doing the worst weather we had in Charleston. The inside of my car was damaged and they told me they were going to replace my door panels 4 months ago and I have not heard anything from not one person at the dealership. More

The Best Experience My husband and I live in Charlotte NC and wanted a particular car on Rick Hendrick Chevy Charleston's lot. After dealing with incompetent salesmen in My husband and I live in Charlotte NC and wanted a particular car on Rick Hendrick Chevy Charleston's lot. After dealing with incompetent salesmen in Charlotte that were trying to get over on us, we decided to contact the dealership directly. On my first call I was referred to Allen Brown. We worked with Allen Brown, Jimmy Weeks and Jamar Frazier. Our car buying experience was the BEST we've ever had! (this includes when my husband worked for Ford Credit!) They did everything they could to go the extra mile. We purchased a used car and before they released the vehicle to us, there were a few small things that needed to be fixed. They gave us a very nice loaner car to drive back to Charlotte, then had our vehicle delivered to us by an employee that came to my job for drop off. Mr. Brown was in constant contact with us to ensure we were getting updates and followed up with us to ensure everything was to our liking. Without a doubt, we recommend others to check them out. I was so thankful, I had to get Mr. Brown a perfect cheesecake from The Cheesecake Factory for his perfect work! (sent back with the car delivery guy) More

the worst The most god awful experience in car sales ever.....This dealership gets one star only because of the salesman otherwise a new category of negative st The most god awful experience in car sales ever.....This dealership gets one star only because of the salesman otherwise a new category of negative stars would be appropriate. They have no clue about customer service (specifically the receptionist Shannon and the sales manager Curtis). I test drove a used vehicle today and within less than 5 minutes of driving, the gauge on the vehicle was glaring with a red light warning on the dash. The vehicle was quickly overheating. We pulled over on the side of the road and my dad the mechanic looked under the hood and detected that the water pump was shot in this vehicle. At 1:13 pm our salesman immediately called the dealership to pick us up. At 1:40 we were still stranded on the side of the road(after 6 calls and 2 text messages) and within minutes of the dealership. I took the salesman's cell phone and called the dealership myself in which Curtis(sales manager) told me they were sending someone, but needed to locate someone and a vehicle to pick us up. Are you kidding!?....a lot full of available employees when I left and a huge inventory of vehicles obviously that they could not sell...Really?....Anyone could have jumped in any vehicle and came to pick us up. Luckily a kind stranger felt we were not a threat and stopped and actually gave the three of us a ride back to the dealership. The manager said he sent two vehicles to pick us up, but they could not locate us(first and second driver got lost). We were stranded on the same route the dealer uses for customers to test drive cars...still scratching my head on that nonsense EXCUSE. All I received was a lame apology and pathetic excuses about the poor service provided which was total disrespect as a customer and complete "don't give a dang about our employees" since their salesman was stranded with us also. It is no wonder why there is so much inventory on that lot. It would be hard to sell cars with that type of service. THE WORST CUSTOMER SERVICE TO DATE!!!!!! OF COURSE I DID NOT CONSIDER PURCHASING ANYTHING ON THAT LOT. DEFINITELY NOT THE RICK HENDRICK EXPERIENCE I EXPECTED! More

Stand behind your 179 point inspection! My car less than 2 year old with less than 2000 miles has contaminated clutch fluids and they will not fix my car under warranty, nor can I get phone My car less than 2 year old with less than 2000 miles has contaminated clutch fluids and they will not fix my car under warranty, nor can I get phone call back about my car. I was told that when they inspect cars they do not check a use car to make sure that the correct fluids is in the car they only check to make sure that the fluids are full. Then I was told that the fluids got contaminated from dirt off the highway. My car hasn't had a oil change yet and your telling me that the clutch fluids and needed changing. Then i was told that with a 179 point inspection the sheet only says fluids and because it doesn't say clutch fluids and only say transmission fluids they are not responsible for check that. My question is if your not checking those fluids when someone purchase a certified used car with an 179 point inspection, then how in the xxxx are you inspecting your customers to check those fluids. As i read online I am noticing that, GM car is know to have that issue with the clutch in corvette and they have not acknowledge the problem. My car is still under warranty and i know the minute it went there they was going to find a reason to say i had to pay for my car to get fix. I really though that by getting a car from chevy i was getting a vehicle that was going to last a life time from solid people who stand behind their words. I would never purchase a car from any Rick Hendrick dealer ever in my life if I do not get someone to act like they care about me in my situation and understand my concerns. More