Rick Hendrick Chevrolet

I have used Rick Hendrick Chevrolet to service my Suburban, and they've always been great. Recently I purchased a used Cadillac as an extra vehicle, and I took it to Rick Hendrick's for an oil change Suburban, and they've always been great. Recently I purchased a used Cadillac as an extra vehicle, and I took it to Rick Hendrick's for an oil change. Once again they did an excellent job. My husband and I have had difficulty figuring out the controls for lighting on the Cadillac, and so I took it over to Hendrick's today to get their opinion. I can't say enough about how kind and attentive they were. Rick Pulcino, the general manager, came over right away, listened to my questions, and brought over one of their mechanics. Then Chris came over as well. I had three people examining the car, listening to my questions, and helping in any way that they could. They did answer all of my questions, did not charge me anything for their assistance, and were truly amazing. I have never received such honest and caring service at any other dealership. I would recommend them highly. Fran S... More

I had my eye's on a corvette that is listed on the internet. The color is what I like and this corvette seam to have the right price listed..I talked to there internet relations salesperson Floyd Siri internet. The color is what I like and this corvette seam to have the right price listed..I talked to there internet relations salesperson Floyd Sirico. I told him all the used corvette that Hendrick has listed are all over price buy 5000.00 or more. The sale person I talk to talk to fast and had bad attitude problem. I send him pictures of my car that he ask for. That day I did not get a call. The next day I called back and was told that he had to talk to the manager and would call back in a few minutes. Well to keep this short I still have not got a call back. I know the car business because I sold new and used cars at a chevy dealer here where I live. This make two of Hendricks dealership that I have gotten the run around with the sale man the other dealer ship is City Chevrolet in Charlotte, North Carolina (NC) Hendricks need to look at his dealer ship and see why his used corvette are not selling because of over price and bad sale man. More

We drove almost hour and a half to look for cars in Charleston, supposedly that's where the best car lots are. Our first stop was at Rick Hendrick Chevrolet, which didn't have a wide selection of used Charleston, supposedly that's where the best car lots are. Our first stop was at Rick Hendrick Chevrolet, which didn't have a wide selection of used cars that I was interested in. We were about to leave their lot, when a burgundy Chevy HHR caught my eye. It was a 2009, and only had 20,000 miles on it. The salesman saw me eying it, and started selling! The price that was listed on the outside of the window was 12,000, and that's the price the salesman was using to sell. He even made remarks like "wow! that's a good price", and told us that sometimes they have a car with a really good price so they can run it in the newspaper to bring in customers. He asked if I wanted to test drive it, and went inside to get the keys. The test drive took 45 minutes because of an accident on a Charleston highway, which was ok, it gave us more time in the car. So after all that, I was sold! I wanted to buy the car! We pulled back in and started the paperwork. Well, the salesman came back and said that someone put wrong price on the car! Now at this point we had already been at this dealership for a few hours. I had my father, brother, and my three year old son with me and we were all getting hungry and grumpy. Basically the salesman said that the manager couldn't honor that price. The manager came to speak to us and basically chalked up the mistake to someone walking onto their lot in the middle of the night changing prices around!! If that is the case, and if they have had problems like that before, you would think that someone, ESPECIALLY a manager at the dealership would be smart enough to put prices on the inside of the vehicles! So my dad (who is a tough customer anyways, I will not deny that) said that he wanted to leave to go to another car lot, and he didn't want to sit around and play games with the people of that dealership. That's exactly what we did. So we get down the road to another business, and we're looking at cars, when my dad asks me if they had given my license back. I Looked all through my purse and I couldn't find it! So, I called "Heavy Chevy" (another salesman at Rick Hendrick) who had given me his card on our way out, and sure enough he said they had my license. So we had to load up and backtrack to get it back, and I walk in the door and they are trying to sell me another white HHR that they don't even have on property because it was in the body shop. Thanks, but no thanks. I got my license back and we left. Our salesman was actually a very nice guy and I could tell that he felt really bad about what had happened. I just can't get over the way the manager acted like he didn't care and was trying to throw the blame on anyone else but them. He almost had and attitude like "I don't need your money!" I also feel that someone should have caught that mistake before we wasted all that time there. It's not like we lived down the street, we drove a long way. I didn't anticipate writing this much and this review is probably filled with all kinds of spelling and grammatical errors, but hopefully my point is getting across! More