Rick Hendrick Chevrolet

Worst car buying experience I have ever had! My fiancée and I were in the market for a new or certified Suburban. I searched for a few weeks, and read everything that I could to find exactly what My fiancée and I were in the market for a new or certified Suburban. I searched for a few weeks, and read everything that I could to find exactly what we wanted in our new SUV. After weeks of searching, I located on that was on Rick Hendricks web site. I have heard good things about the dealership, So I decided to contact them and set up an appointment to see what kind of deal that we could make. This was the perfect SUV, from the exterior to the interior, to all of the options that it had. From doing all of my homework, we knew exactly what we wanted. I submitted their form, and someone from the internet sales team contacted me, and set up the appointment, She was very pleasant to talk with, which was a good start. The next day I we arrived at the dealer about 15 minutes early, and was seated promptly, and one of the several managers that we would end up dealing with sat down, introduced himself, (I don't remember his name, and we did not receive business cards from anyone) that portion was pleasant as well. We were then assigned a sales lady, who seemed to be very nice at first, although she had very little knowledge and wouldn't even talk about the SUV that we had initially came in to discuss. Finally I told her that at the moment I was only interested in discussing the vehicle that I found online. She finally agreed to entertain my topic, and since the SUV was at another dealership in North Carolina, she said she had to see if it was still available. She said they could not get ahold of the dealership, and they would keep trying. After an hour and a half of her telling us that they were still checking, and trying to force a different new Suburban on us, I waited until she left, I called the dealership myself, and was told that I was still available. She was not very happy about this, and said she would again be right back. She went back into the locked office, and came back within 10 min and said they were able to verify that they still had it. I said great, let talk prices! She quickly got a manager, and I was told that they could not budge at all on the price since it was at a different Rick Hendricks dealership, but again they could make me a screaming deal on a brand new one. I replied, well lets see what you can do with my trade in, since they did not have exactly what I wanted at their dealership, that was brand new. I knew exactly what the fair market trade in value was on my vehicle, because I had checked it prior to going in. I had a mint condition 2013 sports car that the trade in was just over 25K, they came back and told me that they could only give me 19K for it, which was lower than the poor condition trade in value (keep in mind that my car still smells like a new car, has never seen the rain, and only has 14k miles on it) I rejected their offer, and they went back into the office to talk and laugh a bit more, then came back and told me that they could give me 20K for it. I again rejected it. This has now been almost 3 hours in the dealership. Then again with the new SUV, I was exhausted from playing the game, so I finally broke and said let me see what you have. They said they have one that met the color and trim requirements, so I said ok, let see what the price would be. They first told me that it would cost just over 66K, but that they could do better, since it was a “red tag” vehicle from Chevrolet. Red tag is when they offer incentives. They then cam e back and said that they could do it for 64k, I naturally said lets see if we could do any better, they came back again and said that they could come down to just over 61K, and that they could offer me 22K for my trade in. seeing that that was starting to become a pretty good deal, I told them I would like to look at the vehicle. We waited for another 20-30 min for them to bring the SUV up. Before the SUV was pulled up, one of the manager came back in and said that he just found out that this was a demo vehicle, and they would probably be able to offer me more for my trade to make up for it, ok, this sounded even better, especially since he said it would only have 200-300 miles on it. I wasn’t super excited about it being a demo, but I haven’t looked at it yet, so I could not form an opinion just yet. At this point even know it was a demo we were getting pretty excited that we would be going home with a new vehicle that night. This is where it really went downhill… we went out to look at it and at first sight it was very dirty which was ok, after all it does sit on a lot that is outside. She first remote started the Suburban and explained that feature to us, then opened the back… it was in terrible shape, worse than any new or demo vehicle that have ever seen. I never even let my personal vehicle get this dirty. Trying my best to look past it, I continued to look at the vehicle. The plastic in the back area had scratches all over it, there was a few dents in the back right quarter panel, and a couple other areas, a scratch that went almost the full distance of the back door and onto the quarter panel. The carpet was full of stains, it looked like bags of chips exploded all over in the SUV, it smelled like it had been smoked in, the back pumper was pushed out on the driver’s side, and it had 5560 mile on it. And this is what they were trying to sell me as a new SUV… now being pretty upset, I went back inside, and asked to speak to the general manager (Rudy Carter) he came up to me and I tried to explain the situation, and he said he knew all about the condition of the vehicle, however he said there was only a scratch in it that he would have to take to the body shop and get repaired. He swore that the carpet was not stained, and there were no dents in it. I asked him to come outside and look at the condition of the vehicle that they were trying to sell me as new. He refused, and told me that it was his wife’s car for a few months, and that they each get one every 90 days, as long as they don't put more than 6K miles on it, and it never gets titled, so it was still new. However, I know that if it has over a certain amount of damage, they can no longer sell it as new, which I knew this one would be over. Even after this, they were still trying to sell this to me, I told him that if the inside and outside looks like this, I would have no idea how the motor had been treated for its most important few thousand miles. He looked us straight in the face and sarcastically told us that his wife drives it like a race car, and that she had it floored everywhere she went. Being more irritated, he then explained that they have 5 kids, and she put that may miles on it within 2 months taking the kids to sporting events. Now is where it really went south. This day happened to be on veterans day, and they were fully aware that I was a disabled veteran, as I disclosed that at the beginning. He then asked me to what I did for a living, and I told him that I negotiate contracts, and purchases material for my company. He then told me that he was amazing at his job, and that I must be terrible at mine. Taken back that he just actually insulted me (the general manager of this dealer ship) I paused for a minute with no speech. He then put his hand out and asked me to shake his hand so we could leave as friends. I told him that there was no way that I was going to shake his hand. My fiancée then went to get the papers that had a copy of our driver’s license on it, along with all of the other papers that had the information about our trade in car on it. After a few minutes they gave us the papers with our drivers licenses on it, but would not give papers back with our cars information on it. I demanded that they give it to us, she huffed, and went in a gave us one of them. I demanded to get the other one back, and they refused, I then asked that it be shredded in front of me, they again refused and told me they close at 8 and I could just stand there the whole time until they close. Being very upset at this point, I stood there for a second, and then left. I then contacted the regional manager the next day trying to get some sort of apology from the general manager. Well, he explained to me that this really just did not sound like that general manager, and that he was sent down there from the North Carolina location to fix this dealership. He said that Rudy had worked for him for 10 years. After that, I knew nothing was going to happen. He would not provide me with a resolution, and just said that he would talk to him. To top it off, I contacted the corporate office, and spoke to another gentlemen. I was supposed to be contacted back within 1-2 days, that was a week ago now, and have still to be contacted. I plan on fully disclosing this dealer and their actions to sell a vehicle in that condition. More

The single worst choice of my life They certified a used dodge on a Chevy lot sold it to me illegally it blew up they put me 15,000.00 dollars upside down on the only other truck they w They certified a used dodge on a Chevy lot sold it to me illegally it blew up they put me 15,000.00 dollars upside down on the only other truck they would sell me cause I returned the dodge turd we are taking the news crew up there and I'm gonna file law suite now this2014 Chevy has problems More

Worst Dealership ever I have been there a total of 5 times trying to get out of a 2016 Chevy Silverado. After sending my credit app to three major credit companies and gett I have been there a total of 5 times trying to get out of a 2016 Chevy Silverado. After sending my credit app to three major credit companies and getting denied they then blasted it to every company in the world trying to get an approval with no avail because of low credit. After receiving a letter in the mail from ACA stating to contact the dealer for a counter finance offer I did and spoke with one of the finance managers who stated that ACA had me preapproved for $16k on any vehicle that meets their requirements. He transferred me to John on the sales floor who was nice and said he would have a 2007 Ford F250 waiting for me to look at when I got there. The next day I go there and get the run around to where I can't even talk to a sales guy but one of the sales managers comes out to talk to me. After explaining the letter and what the finance manager told me he said that there is nothing they can do because that don't have any car that will work without even trying. More

Lied to I had seen a car I was really interested in, and used the chat feature, where of course they couldn't give no info, but wanted mine. I left my number, I had seen a car I was really interested in, and used the chat feature, where of course they couldn't give no info, but wanted mine. I left my number, and later received a call from I believe heather graham. She once again couldn't tell me anything. She said I needed to come in face to face, said car was there and even double checked with manager, as it was a long drive for me, as I mentioned to her several times. So of course I show up at our appointment time and the car is nowhere to be found. No one has a clue and finally they said they located it in Texas. They of course then tried to sell me something else, but I was too furious to care. If you wanna be xxxxxthen go here. If not then I'd look else where, as most are dirty this one was ridiculous wasted my family's day. More

Always...good service As always, work completed as promised. Terry is "awesome sauce".... I do recommend Terry O'Brien and always bring both of my vehicles to her. As always, work completed as promised. Terry is "awesome sauce".... I do recommend Terry O'Brien and always bring both of my vehicles to her. More

Unfavorable experience. Had appt to fix trailer brake system. Got there and was told I had to leave the truck. Obviously there was no.commumication between person who gave m Had appt to fix trailer brake system. Got there and was told I had to leave the truck. Obviously there was no.commumication between person who gave m me the appt and Edwin, who recieved me in the shop.I told them I HAD to have the truck by next day so they decided to fix it. Long story short, I had a.coupon for a free diagnostic. My bill ended.up being over $900.00 so Edwin Tyson said he would give.me a break on the cost. He adjusted the.cost and reduced it by $90.00. But then he added in $90.00 for the cost of the diagnostic which was free with the coupon I gave them. So, no break. Very disappointed in Edwin's attempt at "helping me out". I think the word is dishonest. Guess he didn't think I would.look at the bill.for which they replaced rear.brake.pads and.calipers in.addition to what I brought the truck in for. His actions.make me.wonder if there was really anything.wrong with them. More

Scratches on corvette Made app on car, came no one knew anything,waited 4days for hose,got corvette back dirty with scratches under dirt.didn't charge me because they new t Made app on car, came no one knew anything,waited 4days for hose,got corvette back dirty with scratches under dirt.didn't charge me because they new they screwed up,never going back.free doesnt help bad service. More

Sorry sucker Called to get service on my 14 vette (squealing brakes). I was told to leave the car and it would take about a week to fix. Called service dept. and Called to get service on my 14 vette (squealing brakes). I was told to leave the car and it would take about a week to fix. Called service dept. and asked why it takes a week to fix. Told corvette service is backed up. I asked service rep. would this fix the problem, she said no and that this problem is just the "nature of the beast"??. I was about to trade in my car for a z06. Needless to say that will not happen at this dealership. After the sale you are on your own. I had my serviced at a different dealership. More

Car Maintenance Well I think this dealership is the best even if it takes them that long a least their trying to put some forth of an effort to make us wanting to kee Well I think this dealership is the best even if it takes them that long a least their trying to put some forth of an effort to make us wanting to keep the cars we buy from them and I do enjoy their business. More

Professional, Fair Price, Excellent Work, Very satisfied Hood and roof on my 2007 BMW 525I had to be painted due to a clear coat problem. I would never know it had been painted, Perfect Job Hood and roof on my 2007 BMW 525I had to be painted due to a clear coat problem. I would never know it had been painted, Perfect Job More