Rick Hendrick Chevrolet

I have had issues with the tires that Chevrolet installs on the their Chevrolet Corvette Grand Sports.These tires are installed at the assembly plant.They are the Goodyear Supercar Runflats.I have had 3 tir on the their Chevrolet Corvette Grand Sports.These tires are installed at the assembly plant.They are the Goodyear Supercar Runflats.I have had 3 tires replaced and the car has only 12k miles on it.Had it not been for the excellent service team at Rick Hendricks-I would have had to pay between $1600 and $1800 to have them replaced.The Hendricks team contacted Goodyear Tires and "went to bat" for me and the tires were replaced.The Hendricks Team also addressed several other issues and the car was like new when my wife picked it up.When my wife picked it up it was washed and waxed,as well as completely filled with fuel(premium fuel,that is) !!! I work as a pharmacist and do not have the time to worry about my vehicle due to a very demanding schedule (and crazy hours). I first used Hendricks on my new 2009 Corvette-same great service.Now I live in Murrells Inlet,SC and drive my 2011 Corvette Grand Sport all the way to Charleston (and back) only because I know I can trust Mr. Costner and Ms. O'Brien to handle all problems from A to Z. I want to also mention that I am a very hard to please customer....not something I'm proud of.In light of this,I have always been treated with kindness and respect-regardless of how "grumpy or tired" I have been.I would like to thank Mr. Costner and Ms. O'Brien for their patience shown to me at those times. I highly recommend this dealership to everyone-regardless of what make automobile they drive. Thanks alot!!!! More

Allen Brown was very knowledgeable and helpful when it came to finding the right car for my husband and I. He had excellent customer service and we had his undivided attention while he was assisting us. I came to finding the right car for my husband and I. He had excellent customer service and we had his undivided attention while he was assisting us. I am greatful that he was able to find the perfect car for us and till this day we love it! Allen is very professional at what he does and we will absolutley come back to see him the next time we are interested in purchasing a car! More

On Tuesday afternoon, April 17, 2012, my husband took his 2006 Silverado to The service department at Rick Hendrick Chevrolet in Charleston. He told them he needed to have his transmission serviced and told 2006 Silverado to The service department at Rick Hendrick Chevrolet in Charleston. He told them he needed to have his transmission serviced and told the service department that the hot transmission light had come on once and a couple of times the transmission had jumped. Finally, on Thursday 4:30pm April 19, 2012 we heard back from them with an estimate of $4,900. This was to put in a brand new transmission, battery, Fix a stearing shaft that was making a noise. My husband was in shock but told them to do the work. He told me about it and I told him to call them back and stop the work on the truck that we wanted to get a second opinion. He called them back at 5:00pm and got the service department's answering machine and left a message to not do any work on the truck and to call him. We never heard back from them. The next morning at 7:30am I called the service department and told them to stop any work they were doing on the truck that we were going to take it somewhere else. They told me at that time that the old transmission had already been taken out of the truck. I was also told the new transmission had been ordered and delivered. I told them to put the old transmission in the back of the truck and we would have it towed to another shop. I was told that we would have to pay for labor, 3 hours at $135.00 an hour and a warehouseing fee for having the new transmission ordered and delivered to their shop. The total was $600. They said they had spent 3 hours putting the scope on the transmission to find out what was wrong with it. I could not believe that they had ordered and received the new transmission since 4:30pm the previous day. Remember this was 7:30am the next morning, and we had called the previous day at 5:00pm and left a message to tell them not do the work on the truck. I asked to speak to the service manager and was put on hold for 30 min. and then was disconnected. I tried calling back several times and kept getting an answering machine that asked me to say the persons name I wanted to talk to and then I would get disconnected. I was frustrated. I finally spoke the the service manager who was condescending. I was also told that the old transmission had not been taken out of the truck. He said the would let me have the truck back for $450. He said that he was splitting the cost with me. I gave him my Credit Card number. They told us the truck would be ready to be towed after 12:00pm. The tow truck arrived at 12:30 he waited for one hour and the truck was still not released to him. They told him it would be ready at 4:30pm. He left and went back at 4:30pm. The tow truck driver called me to verify the truck he was to pick up. We finally got our truck towed to a different transmission shop. The end result that it cost us $3,200 for the work on the truck. The new shop put in a new battery for free and the noise that Rick Hendrix heard in the stearing shaft turned out to be two missing mounting bolts that connected the transmisson to the frame of the truck. Rick Hendrick was going to charge us $950 to correct the stearing shaft noise. We bought this truck from Rick Hendrix Chevrolet in Charleston and we also bought at 2011 Truck from them about 3 month ago. I will never do anymore business with this company. More

I can't say enough good things about this dealership. I went in for advice, the next day I left with a new car. There was no pressure, no haggling, no pushing.....just a great price, at a great finance ra went in for advice, the next day I left with a new car. There was no pressure, no haggling, no pushing.....just a great price, at a great finance rate! I will definitely recommend and go back! Additionally, they gave out monopoly money for a toy auction to help out the needy for christmas. I was unable to attend but had found a woman who had no money to buy toys for her kids and had no vehicle to get there to bid on toys. I called them, and they used my monopoly money to buy toys for her children for christmas based on their ages and sex of the children! They were absolutely wonderful and I appreciated them taking the time out of their day to help this woman! More

This dealership is top shelf. I had a 1957 Chevy Bel Air in town for my wedding. While running around Charleston I torn off a fuel hose, fried an electronic relay (battery issues) and broke the interior do in town for my wedding. While running around Charleston I torn off a fuel hose, fried an electronic relay (battery issues) and broke the interior door handles. Trouble two days before the wedding and I was renting a home on Isle of Palm with no tools. One call to Wayne and EVERYTHING was handled. The repair technician, whom I wish I could remember his name, had years of experience and took care of my car as if it were his own. He explained to me his work and the reasoning behind it. He actually paid out of pocket for some needed vintage parts with out being asked. I would highly recommend this location and their professional and attentive team. Thank you. Go Chevy! More

I can not say enough good things about the service that we received from Wayne Goss in the service department. We are staying in Charleston for a month or so because are newborn is at MUSC and we needed so we received from Wayne Goss in the service department. We are staying in Charleston for a month or so because are newborn is at MUSC and we needed some work done on my wife's car. Wayne did everything he could to get the job done and get us a loaner car so we could still get back and forth to the hospital until your car was done. He also made it very easy to pick our car up after hours. It was by far the best experience I have ever had with a dealer especially during a very stressful time for my wife and me. The only regret I have is that we don't live there so that we could get our service done there all the time. Thanks again Wayne! More

Kevin Shaw is a wonderful person! He helped us purchase the perfect truck for our son as a graduation gift. We returned two purchase a new suburban and silverado on the same day. He went out of his way t the perfect truck for our son as a graduation gift. We returned two purchase a new suburban and silverado on the same day. He went out of his way to make sure that we had everything we needed. Wayne Goss is our service representative and he is wonderful. He helped fix a tire issue on our suburban before we traded it in. He then helped us get the tires on our new cars road ready (nitrogen). Joann helped us learn about all of the new features on both cars. She went through all of the new technology features and explained everything! More

After 2 yrs of lack of assistance with safety recalls and needed repairs from my prev. Saturn dealership, Sat of N Chasn, Taylor Hill took my msg on a Sat. evening and personally deliveed my msg to Richi and needed repairs from my prev. Saturn dealership, Sat of N Chasn, Taylor Hill took my msg on a Sat. evening and personally deliveed my msg to Richie Roberson. Returning my call @ 8AM Mon, he had me bring my 07 Saturn Outlook in for servce. Rick Hendrick Chev stepped up to the plate and handled all of my concerns. As a single woman with Multiple Sclerosis and many other medical issues,I was finally relieved and felt much safer in my Outlook. Everyone at Hendrick Chev was so helplful, courteous and genuinely concerned with my safety and wellbeing. They kept my Outlook for two days and thoroughly checked "EVERYTHING". A tire originally thought to be patchable had to be replaced. Why that was necessary was thoroughly explained and at no time was anyone condescending with their explanations, etc. I have found a "new home" to bring my Outlook for all it's service needs. Its in the shop again, for items Saturn should have taken care of before their discontinuation of production. And as Richie was delivering my vehicle to me, when we thought all repairs were complete, a new leak was discovered. Additionally, my power steering "went out" and Richie explained he would not return this unsafe vehicle to me until the cause and repair of this dangerous problem was discovered. I cannot rave enough about my Outstanding treatment by everyone at Rich Hendrick Chev. Also, the Enterprise rental agents have been very helpful and courteous when supplying alternate transportation for me while repairs are made. I'm so glad I made that initial call back in June and Taylor answered the call. More