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Rick Hendrick Chevrolet
Charleston, SC
1,081 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 22, 2011
The staff at Rick Hendrick Chevrolet is very courteous and friendly. I am a repeat buyer and I will continue to be from here on out. I will highly recommend them to my friends and family. I was very satis and friendly. I am a repeat buyer and I will continue to be from here on out. I will highly recommend them to my friends and family. I was very satisfied with them working with me and paying off my previous truck to get a newer truck that better suited me and my family. I didn't feel like I had received the best price on the newer truck that I had bought like I did on the previous truck that I traded in, but it was not an overkill either. The salesman Allen Brown did a great job in helping me look at newer trucks that were better suited for my family. He understood how important my family is to me and he searched for hours until he found the right vehicle for us. He even drove and hour and a half to deliver my aftermarket rims and tires to me that I had left on my truck that I traded in. I was very pleased with his overall attitude and friendliness. Again, thank you for the overall great experience and customer support. I look forward to doing buisness with yall in the future. Thank you!! More
by genetwilson
Employees Worked With
Allen Brown
March 01, 2011
I was traveling from Charleston SC to Buffalo and all my electricals went down at the airport where I dropped off people. I found that a bolt holding the battery clamp was missing on my 2007 Equonix and it electricals went down at the airport where I dropped off people. I found that a bolt holding the battery clamp was missing on my 2007 Equonix and it was so loose it lost contact. I was not happy with the thought that I would be on the road for 15 hours with a hand tightened clamp. I took a chance to stop in at the dealer. These guys took me in without an appointment, helped check out the issue, found a bolt and applied it in a matter on less than 10 minutes. I was back on my way after a smile, fast service, and had fun with the guys at the same time. Don't expect such service and I have already shared my experience with Hendrick several times. Awesome dealer representatives. Dave English More
by davesueng
Employees Worked With
Phil DiDomenico and Wayne Goss
February 23, 2011
Great Dealership! Always friendly consultants and Managers and willingness to go the extra mile in sales and service to make sure the customers (Me) are satisfied. Highly recommend to anyone interest Managers and willingness to go the extra mile in sales and service to make sure the customers (Me) are satisfied. Highly recommend to anyone interested in purchasing a NEW or Previously Loved Vehicle. The Service Department is always helpful and welcoming as well. I wouldnt consider going to any other dealership. More
by asliandco
Employees Worked With
Billy Salesperson and Chris in Service
February 04, 2011
I have never been to such an organized, clean, kind, comprehensive service department before in my life - dealer or not! I purchased a truck last summer to pull my RV around the country and failed to c comprehensive service department before in my life - dealer or not! I purchased a truck last summer to pull my RV around the country and failed to confirm that the CD player worked before leaving. It wasn't a major deal to me, so I waited until I returned to this area to visit the Rick Hendrick dealership that I purchased it from. Of course with the passing of time their standard processes indicated it had been too long for them to resolve on my behalf, so I went the warranty route...which they said wasn't the "fancy technical" kind (which confused me b/c I thought I'd gotten the bumper to bumper type)...so I indicated my quandry to Phil and he approached management on my behalf and resolved the whole thing. Hello?! That's not normal right? I mean, I honestly felt that I was in the right given my circumstances but I'm so used to "rules" that I figured I'd be lucky to meet them in the middle somewhere. Nope...Phil recognized the situation for what it was and pushed back FOR ME. Wow. I'm still in amazement. Plus, the place really is spotless - which is a far cry from my father's old tire shop and I was so dazed and confused by it I got a little tour which quickly revealed how proud the team is of their shop...I learned about the additional University that Mr. Hendrick put in place for the mechanics that can only be attended AFTER they've received their GM Master Certification - - who does that?! Again, I was really impressed and suppose that might explain the incredible service and work. I understand there are almost 100 Hendrick dealerships in the country and I'd lay money down that they're all like this one. Which is nice since I'm also all over the country ;) The most delighted customer ever, Sara More
by sara.justbe
Employees Worked With
Phil
February 01, 2011
I have never had a better experience than I had at Rick Hendrick's Chevrolet. Everyone were doing their best to make sure that I was taken care of and was completely satisfied with what they did for me! Hendrick's Chevrolet. Everyone were doing their best to make sure that I was taken care of and was completely satisfied with what they did for me! I actually met and worked with all the people that I listed and could not have been more happy! Everyone did their best to take care of me and work to get the pricing where I had to have it! What a wonderful group of professionals who truly are a family. I can't give a better recommendation! They are the best! If I had to single out any one of these super people, I think it would have to be Joan Edwards, the Customer Relations Manager! Throughout this whole process, Joan was with me on every step! From the first step to the final delivery, Joan coordinated and followed everything. Chad was also right there with her! I will not go anywhere else for any and all vehicles that I might purchase in the future! I have the folks at Rick Hendricks Chevrolet to take care of me! Many Thanks to you all! More
by renaldothegreat
Employees Worked With
Joan Edwards; Chad Petrey; Ken Thibodeau; Mike Potter; Keith Sprouse; Curtis Shelton, and Michael Mercaldo
January 07, 2011
We have been to this dealership multiple times and have very impressed with each visit. Their staff is top notch and the warranty work is great. On this particular visit my first contact was with a servi very impressed with each visit. Their staff is top notch and the warranty work is great. On this particular visit my first contact was with a service department worker named Tavio. Almost before I was in the door he stepped up and greeted me by name, I was impressed and felt very welcomed. I described the problem to Michael Potter in the service dept. who got the order written up and me on my way very quickly. He and the service technician, Kelly, were extremely friendly, helpful and professional. The problem turned out to be a very elusive fuel delivery issue that was finally found but throughout the service experience Michael and Kelly worked tirelessly to come to a solution. I would have given up many times if it were me but they just plugged along and I was thoroughly pleased. We will definitely use them again for anything that comes up including oil changes. Only $19.95 for a dealership oil change is unbelievable. Thanks for a job well done. More
by jimgardner
Employees Worked With
Michael Potter
December 10, 2010
I was traveling through Charleston on vacation recently when my truck started acting up. I stopped into the service department after 5 on a friday and they got me right into the shop. They couldn't find a when my truck started acting up. I stopped into the service department after 5 on a friday and they got me right into the shop. They couldn't find a problem and it never did act up again but just knowing that they had checked it over and let me know that nothing was wrong really relieved my mind as I drove out of town. Everyone in service was very nice and got me on my way quickly. More
by flquilter02
Employees Worked With
Service writer
December 10, 2010
My husband and I were involved in a minor car accident in Hanahan on 11/27/10. State Farm insurance company was the driver at fault's insurance company and they asked us if we wanted to have the work done b Hanahan on 11/27/10. State Farm insurance company was the driver at fault's insurance company and they asked us if we wanted to have the work done by Rick Hendrick Chevrolet in Charleston. I had my passenger window motor replaced there last December so I knew they'd take care of us. As you can imagine, when you get into an accident it can be a nightmare getting the rental car, getting estimates, getting your vehicle fixed, but Amy was ABOVE AND BEYOND any service adviser I'd ever dealt. She was very helpful, very knowledgeable and very sensitive to all the emotions people experience when they've been involved in an accident. When I went next door to Enterprise to rent a car Zack gave me this song and dance about he didn't have any vehicles on a Monday morning and I'd have to come back in the afternoon after I PHONED STATE FARM TO SET EVERYTHING UP? I was livid and went back to Amy. Amy told me she knew someone at Hertz and they came right away to get me! Both Bart the manager at Hertz (I'm sorry, I didn't write down his name! :( ) treated me like I was royalty. I am a retired Deputy Sheriff with Los Angeles County in CA and all we ever heard was bad things we'd done. People need to hear when they've done a great job and Amy fits the bill. I just know that the staff at Rick Hendrick must be so proud to have such an exceptional employee in Amy. Thank you! More
by murgy2
Employees Worked With
AMY in body shop
December 10, 2010
I have used Rick Hendrick Chevrolet to service my Suburban, and they've always been great. Recently I purchased a used Cadillac as an extra vehicle, and I took it to Rick Hendrick's for an oil change Suburban, and they've always been great. Recently I purchased a used Cadillac as an extra vehicle, and I took it to Rick Hendrick's for an oil change. Once again they did an excellent job. My husband and I have had difficulty figuring out the controls for lighting on the Cadillac, and so I took it over to Hendrick's today to get their opinion. I can't say enough about how kind and attentive they were. Rick Pulcino, the general manager, came over right away, listened to my questions, and brought over one of their mechanics. Then Chris came over as well. I had three people examining the car, listening to my questions, and helping in any way that they could. They did answer all of my questions, did not charge me anything for their assistance, and were truly amazing. I have never received such honest and caring service at any other dealership. I would recommend them highly. Fran S... More
by FranRE88
Employees Worked With
Rick Pulcino, Chris, and a great mechanic whose name I didn't get.
August 21, 2010
I had my eye's on a corvette that is listed on the internet. The color is what I like and this corvette seam to have the right price listed..I talked to there internet relations salesperson Floyd Siri internet. The color is what I like and this corvette seam to have the right price listed..I talked to there internet relations salesperson Floyd Sirico. I told him all the used corvette that Hendrick has listed are all over price buy 5000.00 or more. The sale person I talk to talk to fast and had bad attitude problem. I send him pictures of my car that he ask for. That day I did not get a call. The next day I called back and was told that he had to talk to the manager and would call back in a few minutes. Well to keep this short I still have not got a call back. I know the car business because I sold new and used cars at a chevy dealer here where I live. This make two of Hendricks dealership that I have gotten the run around with the sale man the other dealer ship is City Chevrolet in Charlotte, North Carolina (NC) Hendricks need to look at his dealer ship and see why his used corvette are not selling because of over price and bad sale man. More
by forbes443
Employees Worked With
Floyd.Sirico
