Rick Hendrick Chevrolet

To our favorite sales women Ann Marie! My wife and I recently decided to buy a new car. We did some research on the internet and found that Rick Hendricks Chevrolet kept showing up and get My wife and I recently decided to buy a new car. We did some research on the internet and found that Rick Hendricks Chevrolet kept showing up and getting excellent reviews. So we decided to give the dealership a try. We spent over a week almost everyday in the dealership looking, driving, and comparing vehicles. As everyone knows, not a fun thing to do! Very exhausting work! However, this time was different. Our sales person was Ann Marie, and she was great! She took the time to show us what we wanted, gave suggestions, and even helped entertain our 3 and 4 year old! She did not pressure us, as you can imagine a sales person would as you leave the dealership with out buying anything during a period of a whole week! We could not have asked for a better experience purchasing a vehicle. In the end we decided on the Equinox and could not be happier! My family and I would like to personaly thank Ann Marie for her dedication to helping make this a fun and memorable experience. We would also like to thank all the staff who helped our family in this process. Looking forward to many years of buying my vehicles from Rick Hendrick Chevrolet More

After having to wait over 2 hour for an oil change and tire rotation, I finally got out of the place, but the service tech Wayne called me later that afternoon apologizing for what had happened, you don't tire rotation, I finally got out of the place, but the service tech Wayne called me later that afternoon apologizing for what had happened, you don't get that at many places, but I appreciated what he did. I will definitely be back. More

I was in the market for a used car on a fixed budget. I was approached by a customer service salesman named Wayne. Wayne greeted me politely enough however very curt also. There was never any friendlines was approached by a customer service salesman named Wayne. Wayne greeted me politely enough however very curt also. There was never any friendliness or overt caring for my situation from Wayne. We visited more than one of the lots and were told that my price point was too low and that I probably should raise my price to fit their selection. Finally we found a vehicle that fit my needs and my wallet. I test drove the car and I liked it well enough. We went back to the dealership, drew up some papers and I said I would get back to them. I decided to go with another vehicle. After I finished with the purchasing of my other vehicle it was past closing for Hendrick. Hendrick is closed on Sundays - so yet another time I did not want to call. Then on Monday morning I received a call from the salesman that was both rude and discourteous saying that I should have called no matter the time and then was promptly hung up on. The call was short, rude, snide, and scathing. I did not appreciate the tone or the implications of the call. VERY poor customer service in person and on the phone. I definitely won't be recommending this dealership to anyone. Stay away. More

I'm a Navy guy and I wanted to buy a car at another location and made clear that I had to still line up financing. They told me that I could line up financing on my own and that any paperwork I signed location and made clear that I had to still line up financing. They told me that I could line up financing on my own and that any paperwork I signed would not be binding until I take delivery. I left too late to go to the bank to line up that financing, so I went the next day to the bank. The bank said I need a co-signer and my wife was not satisfactory; therefore, a co-signer was not available. I contacted another bank—no luck. I let the dealer know that I could not get the car. Now, they're telling me that I have a binding deal on the car. I can't tell if they're lying now or before, but either way they lied. They're threatening to call my Commanding Officer if I don't figure out financing. This sort of high-pressure sales is unacceptable. Stay away. More

My problem started after my 7 hr trip to Rick Hendrick to buy a 2001 chevy silverado 3500 duramax.When i arrived they had the truck right out front.Jamar came out and greeted me. We started the truck to take buy a 2001 chevy silverado 3500 duramax.When i arrived they had the truck right out front.Jamar came out and greeted me. We started the truck to take it for a ride,right away i noticed smoke coming from the tailpipe.Jamar assured me that i would clear up by the time we got home,because they put a additive to the fuel.Well after another 7 hrs on the road and it still was smoking.Oh i forgot the winshield was broken but they paid me for that.I called the next day and of course could not get a hold of anyone,never saw a dealership that dont answer the phone 80% of the time.Finally after 3 days i spoke with Jamar and told him something was wrong and he had no answer for me but i’ll get back to you.I called everyday 5 times a day to no avail.When i took it to the chevy dealer by me,the told my extended warranty comp,That i needed 8 injectors 2 thermostats,valve cover gaskets,and ABS Module it was burned out. I was flat out lied too and feel they should fix my problems since obviously it was never given the 34 point inspection the claim to do.Where is the justice for the consumer? these dealers sell you unsafe vehicles and get away with it.So now i pay for a truck that i cant afford to have fixed 5,768.00.and paying a loan off for a truck i cant drive.My warranty company would not fix it cause they feel it was pre exiting which i dont blame them at all.Rick hendrick should go to jail for Robbing the consumer. Oh but who would take care of NASCAR. Rick Hendrick SHAME ON YOU!!!!! Dudley Ewald. on June20th 2012 Floyd Sirico Internet sales Mgr called me and told me they wanted to make it right but i would have to drive it to them. I said no problem.He asked me to Fax my repair estimate that Bill holt chevy in canton GA. I faxed it right away and waited until June 29th 2012 i called Floyd Sirico and he told me this guy Bill was working on it but i did not look like they were going to make it right. Why would you call me and say you are going to fix my truck and then dont even call me to tell me you changed your mind, i had to call them,If i dont here from them by July 9th 2012 i will take my case further. More