Rick Hendrick Chevrolet

I have never had a better experience than I had at Rick Hendrick's Chevrolet. Everyone were doing their best to make sure that I was taken care of and was completely satisfied with what they did for me! Hendrick's Chevrolet. Everyone were doing their best to make sure that I was taken care of and was completely satisfied with what they did for me! I actually met and worked with all the people that I listed and could not have been more happy! Everyone did their best to take care of me and work to get the pricing where I had to have it! What a wonderful group of professionals who truly are a family. I can't give a better recommendation! They are the best! If I had to single out any one of these super people, I think it would have to be Joan Edwards, the Customer Relations Manager! Throughout this whole process, Joan was with me on every step! From the first step to the final delivery, Joan coordinated and followed everything. Chad was also right there with her! I will not go anywhere else for any and all vehicles that I might purchase in the future! I have the folks at Rick Hendricks Chevrolet to take care of me! Many Thanks to you all! More

We have been to this dealership multiple times and have very impressed with each visit. Their staff is top notch and the warranty work is great. On this particular visit my first contact was with a servi very impressed with each visit. Their staff is top notch and the warranty work is great. On this particular visit my first contact was with a service department worker named Tavio. Almost before I was in the door he stepped up and greeted me by name, I was impressed and felt very welcomed. I described the problem to Michael Potter in the service dept. who got the order written up and me on my way very quickly. He and the service technician, Kelly, were extremely friendly, helpful and professional. The problem turned out to be a very elusive fuel delivery issue that was finally found but throughout the service experience Michael and Kelly worked tirelessly to come to a solution. I would have given up many times if it were me but they just plugged along and I was thoroughly pleased. We will definitely use them again for anything that comes up including oil changes. Only $19.95 for a dealership oil change is unbelievable. Thanks for a job well done. More

I was traveling through Charleston on vacation recently when my truck started acting up. I stopped into the service department after 5 on a friday and they got me right into the shop. They couldn't find a when my truck started acting up. I stopped into the service department after 5 on a friday and they got me right into the shop. They couldn't find a problem and it never did act up again but just knowing that they had checked it over and let me know that nothing was wrong really relieved my mind as I drove out of town. Everyone in service was very nice and got me on my way quickly. More

My husband and I were involved in a minor car accident in Hanahan on 11/27/10. State Farm insurance company was the driver at fault's insurance company and they asked us if we wanted to have the work done b Hanahan on 11/27/10. State Farm insurance company was the driver at fault's insurance company and they asked us if we wanted to have the work done by Rick Hendrick Chevrolet in Charleston. I had my passenger window motor replaced there last December so I knew they'd take care of us. As you can imagine, when you get into an accident it can be a nightmare getting the rental car, getting estimates, getting your vehicle fixed, but Amy was ABOVE AND BEYOND any service adviser I'd ever dealt. She was very helpful, very knowledgeable and very sensitive to all the emotions people experience when they've been involved in an accident. When I went next door to Enterprise to rent a car Zack gave me this song and dance about he didn't have any vehicles on a Monday morning and I'd have to come back in the afternoon after I PHONED STATE FARM TO SET EVERYTHING UP? I was livid and went back to Amy. Amy told me she knew someone at Hertz and they came right away to get me! Both Bart the manager at Hertz (I'm sorry, I didn't write down his name! :( ) treated me like I was royalty. I am a retired Deputy Sheriff with Los Angeles County in CA and all we ever heard was bad things we'd done. People need to hear when they've done a great job and Amy fits the bill. I just know that the staff at Rick Hendrick must be so proud to have such an exceptional employee in Amy. Thank you! More

I have used Rick Hendrick Chevrolet to service my Suburban, and they've always been great. Recently I purchased a used Cadillac as an extra vehicle, and I took it to Rick Hendrick's for an oil change Suburban, and they've always been great. Recently I purchased a used Cadillac as an extra vehicle, and I took it to Rick Hendrick's for an oil change. Once again they did an excellent job. My husband and I have had difficulty figuring out the controls for lighting on the Cadillac, and so I took it over to Hendrick's today to get their opinion. I can't say enough about how kind and attentive they were. Rick Pulcino, the general manager, came over right away, listened to my questions, and brought over one of their mechanics. Then Chris came over as well. I had three people examining the car, listening to my questions, and helping in any way that they could. They did answer all of my questions, did not charge me anything for their assistance, and were truly amazing. I have never received such honest and caring service at any other dealership. I would recommend them highly. Fran S... More

I had my eye's on a corvette that is listed on the internet. The color is what I like and this corvette seam to have the right price listed..I talked to there internet relations salesperson Floyd Siri internet. The color is what I like and this corvette seam to have the right price listed..I talked to there internet relations salesperson Floyd Sirico. I told him all the used corvette that Hendrick has listed are all over price buy 5000.00 or more. The sale person I talk to talk to fast and had bad attitude problem. I send him pictures of my car that he ask for. That day I did not get a call. The next day I called back and was told that he had to talk to the manager and would call back in a few minutes. Well to keep this short I still have not got a call back. I know the car business because I sold new and used cars at a chevy dealer here where I live. This make two of Hendricks dealership that I have gotten the run around with the sale man the other dealer ship is City Chevrolet in Charlotte, North Carolina (NC) Hendricks need to look at his dealer ship and see why his used corvette are not selling because of over price and bad sale man. More

We drove almost hour and a half to look for cars in Charleston, supposedly that's where the best car lots are. Our first stop was at Rick Hendrick Chevrolet, which didn't have a wide selection of used Charleston, supposedly that's where the best car lots are. Our first stop was at Rick Hendrick Chevrolet, which didn't have a wide selection of used cars that I was interested in. We were about to leave their lot, when a burgundy Chevy HHR caught my eye. It was a 2009, and only had 20,000 miles on it. The salesman saw me eying it, and started selling! The price that was listed on the outside of the window was 12,000, and that's the price the salesman was using to sell. He even made remarks like "wow! that's a good price", and told us that sometimes they have a car with a really good price so they can run it in the newspaper to bring in customers. He asked if I wanted to test drive it, and went inside to get the keys. The test drive took 45 minutes because of an accident on a Charleston highway, which was ok, it gave us more time in the car. So after all that, I was sold! I wanted to buy the car! We pulled back in and started the paperwork. Well, the salesman came back and said that someone put wrong price on the car! Now at this point we had already been at this dealership for a few hours. I had my father, brother, and my three year old son with me and we were all getting hungry and grumpy. Basically the salesman said that the manager couldn't honor that price. The manager came to speak to us and basically chalked up the mistake to someone walking onto their lot in the middle of the night changing prices around!! If that is the case, and if they have had problems like that before, you would think that someone, ESPECIALLY a manager at the dealership would be smart enough to put prices on the inside of the vehicles! So my dad (who is a tough customer anyways, I will not deny that) said that he wanted to leave to go to another car lot, and he didn't want to sit around and play games with the people of that dealership. That's exactly what we did. So we get down the road to another business, and we're looking at cars, when my dad asks me if they had given my license back. I Looked all through my purse and I couldn't find it! So, I called "Heavy Chevy" (another salesman at Rick Hendrick) who had given me his card on our way out, and sure enough he said they had my license. So we had to load up and backtrack to get it back, and I walk in the door and they are trying to sell me another white HHR that they don't even have on property because it was in the body shop. Thanks, but no thanks. I got my license back and we left. Our salesman was actually a very nice guy and I could tell that he felt really bad about what had happened. I just can't get over the way the manager acted like he didn't care and was trying to throw the blame on anyone else but them. He almost had and attitude like "I don't need your money!" I also feel that someone should have caught that mistake before we wasted all that time there. It's not like we lived down the street, we drove a long way. I didn't anticipate writing this much and this review is probably filled with all kinds of spelling and grammatical errors, but hopefully my point is getting across! More