Rick Case Hyundai Plantation

My first visit to service the car. Oil change and tire rotation. After waiting 2.5 hours I went to service advisor area. It was 10 minutes after noon. No service advisors around not Oil change and tire rotation. After waiting 2.5 hours I went to service advisor area. It was 10 minutes after noon. No service advisors around not even Service Manager, all in the lunchroom having lunch, while customers were waiting for their cars. I got upset and asked someone to get my advisor, he came out of lunchroom and got my car! What kind of business is that ? Rick Case Hyundai! Never buy a car from Rick Case dealer again! More

Daniel Saenz was my sales person. I initially went in to buy a used car. Found the car I wanted test drove it and the Elentra was great. Upon doing the paperwork and running my cred I initially went in to buy a used car. Found the car I wanted test drove it and the Elentra was great. Upon doing the paperwork and running my credit they discovered I could get a new 2023 sel for same payment.sold. ust9mer service excellent. More

This dealer is the worse ever they don't care about the customer they only care about getting the sale and get they pocket fat all they do lie take advantage of single woman and single mom customer they only care about getting the sale and get they pocket fat all they do lie take advantage of single woman and single mom More

They sucks the worse place I ever been. all they do is lie. to get a sale all they think about is them self and getting they pocket fat. they don't care that they lie they take your money a all they do is lie. to get a sale all they think about is them self and getting they pocket fat. they don't care that they lie they take your money and they don't use it towards your down payment. they tell you one price then it's something else they tell you one thing and then you find out everything was a lie. the worse place and people ever. just the worse I pray I never run in to another place or people like this again and I can promise this will never happen to me again they teach me a valuable lesson naver trust a dealer or anyone work at a dealer naver ever again More

Very happy with my service department experience. Had my car in recently and Jimmy Richardson handled everything quickly and efficiently. Minimal wait time, thorough explanations. Glad I’m doing bus Had my car in recently and Jimmy Richardson handled everything quickly and efficiently. Minimal wait time, thorough explanations. Glad I’m doing business with Rick Case Hyundai. More

Unethical sales behaviors and practices, don’t have a record of previous conversations with customers to understand the customers needs , then try to trick me and addition to be disrespectful because you record of previous conversations with customers to understand the customers needs , then try to trick me and addition to be disrespectful because you I had notes from my prior visit and then increase the price of the vehicle by 5K thinking that I didn’t noticed. Rick Case need to train better on how sales with ethics. More

Anthony Andriolo 11412 was excellent in his job my first time at this dealership and he made feel welcome time at this dealership and he made feel welcome More

Brought in my car for service and Jimmy was able to fit me in as I had no appointment. Was helpful in diagnosing what the issue could be and providing me with a timeframe it would be done. I was very grate me in as I had no appointment. Was helpful in diagnosing what the issue could be and providing me with a timeframe it would be done. I was very grateful. More

Had my new Hyundai in the shop three times for a minor brake repair. The last time they kept the car for 4 days. Service advisor extremely difficult to contact for update, called and text many times. brake repair. The last time they kept the car for 4 days. Service advisor extremely difficult to contact for update, called and text many times. was told that brake problem was due to driving thru a puddle. I live in Florida and yes we do get rain and puddles) Fortunately the car is under factory warranty otherwise I was told I would have to pay a $250.00 diagnostic fee and $250.00 hour labor! At no time during my three visits was an apology offered or any transportation other than a Hertz rent a car, at my expense. More

They altered the price, and the copy of the contract I signed is different from what they have in the system. They made me sign for one insurance and they added another one. It looks like they are editing signed is different from what they have in the system. They made me sign for one insurance and they added another one. It looks like they are editing the documents. They don't explain the documents you sign. They promised me that they will make a flat cancellation (full refund) for the insurance they added, but I don't trust them anymore. I talked with many people including the GM and they all told me something different. I'm very very disappointed with the Hyundai dealership. More