Rick Case Hyundai Plantation

Buying experience is wonderful. However getting service in a timely manner is a different story. I had a 10:30am appt for oil change and wiper blade replacement. Arrived 20 min early and was told it woul in a timely manner is a different story. I had a 10:30am appt for oil change and wiper blade replacement. Arrived 20 min early and was told it would take 3 hours…priceless experience…not! More

It is a pleasure dealing with the knowledgeable, timely, and professional Rick Case team. Would highly recommend them for all your car needs. and professional Rick Case team. Would highly recommend them for all your car needs. More

Do not bring your vehicle for service to this location. They ask you to make an appointment and they say they will call when they have the diagnostic, however, if you don’t follow up they have you waiting They ask you to make an appointment and they say they will call when they have the diagnostic, however, if you don’t follow up they have you waiting for days and still charge you an outrageous diagnostic fee. I will not do business with them again. More

Efficient and good service. Handles most of the car purchase through email or texts, then spent about 2 hours to pick up and finance. purchase through email or texts, then spent about 2 hours to pick up and finance. More

Horrible service had and appointment for 9:30 didn't leave there until 2:30 before Donnie try to sell me a suv instead of fixing my car because when I buy my car Mauricio put the wrong mileage 44000.00 leave there until 2:30 before Donnie try to sell me a suv instead of fixing my car because when I buy my car Mauricio put the wrong mileage 44000.00 instead of 4000 and Donnie is so out of place because I told him I have to talk to my husband about getting a jeep for the car I have, if I ever gonna get another car from there I do not want Donnie as my sales rep! And that Trinidad nuff!!thanks to the guy with the hearing aid for helping me he has good customer service,sorry I forgot your name More

Rick Case Hyundai Plantation delivers excellent service. They are quite reliable and courteous and they attend to every detail. They are quite reliable and courteous and they attend to every detail. More

Rude had customers waiting to resolve issues during appointments times! Asked to come back another day when we had appointments appointments times! Asked to come back another day when we had appointments More

Hi my name is Kayla jimmy was my service advisor and he was very understanding and patient and explained very well and service was done in a manner of time thanks jimmy was very understanding and patient and explained very well and service was done in a manner of time thanks jimmy More

They did the work in time that was promised. My Advisor, Jose was very helpful with the process and fitting me into a quick appointment. Jose was very helpful with the process and fitting me into a quick appointment. More

Unfortunately, like most businesses today, Rick Case is experiencing the fallout of the current culture - staffing issues - with some of the employees being overworked, while others were less than helpful. experiencing the fallout of the current culture - staffing issues - with some of the employees being overworked, while others were less than helpful. First, there were 3 people ahead of me waiting to see the service rep, Tom. While we waited, there were 2 other fellows also handling appointments. Why were we all assigned to see Tom? Is he the only qualified service representative? If so, then these other fellows need to be appropriately trained to take up the slack. I felt badly for Tom; he was patient and doing his best to give each of us good service; can't say the same for the two other fellows - they seemed indifferent and could have cared less that customers were waiting to be helped. My appointment with Tom was at noon and I wasn't assisted until 12:20, so not off to a positive start. Then a wait of almost 2 1/2 hours is excessive for a routine service on an automobile with under 10k miles. The only thing that helped was the waiting facility at the Acura showroom. Being able to get something to drink and watch a movie helped pass the time. I understand staffing issues are difficult in today's environment. However, when I see several men standing around talking, with nothing to do, then you need to change your business model and cross train the sales staff to assist the service department when needed. You came to me requesting comment, so I'm being as forthright as possible. More