Rick Case Hyundai Plantation

We found Eddie Andrade very pleasant to work with. He was always helpful, courteous, knowledgeable and would go out of his way to make sure everything was done perfectly. Also very helpful was the manag was always helpful, courteous, knowledgeable and would go out of his way to make sure everything was done perfectly. Also very helpful was the manager Fares Abualown. All in all it was a very pleasant experience. More

I was in the market for a new car and dreading the process. Someone I work with suggested I go to Rick Case Hyundai of Fort Lauderdale, even though she was not so happy with her salesman, she was happ process. Someone I work with suggested I go to Rick Case Hyundai of Fort Lauderdale, even though she was not so happy with her salesman, she was happy with her deal along with Mike the Finance Manager. I arrived at the dealership about around 6:30 on Thursday 3/22/12 and was approached by salesman Donnie Barnes, who asked if I was there to see anyone special. Lucky for me I was not.. I told Donnie my tale of woe and the need for a new car by the weekend. Donnie took the time to listen and work with me. I had a budget that I could not exceed. We were unable to make a deal on Thursday night, but Donnie said not to worry. Friday morning Donnie called me to say, they were able to meet my terms and the car was mine. YEA!!!! I arrived back at the dealership on Friday 3/23/12, exicited but still expecting some extra charges i did not want. To my surprise the entire process was easy. Mike, your finance manager was awesome !! Professional, not pushy and no surprises. 'You see I use to work for a dealership and knew this was not the norm." My salesman Donnie Barnes is - THE BEST- he is professional, determined to get the best deal for his customer. Donnie took the time to go over the entire car with me. Donnie set up my Blue Tooth and XM stations. I have told everyone I come in contact with about my experience with Rick Case, Donnie Barnes and Mike. Keep up the good work!!! Dorothy Pace More

When we drove up to the dealership we were met by this salesman who immediately put his hand out and introduced himself. We went inside to sit down to see what Hyundai was offering. We were just looking salesman who immediately put his hand out and introduced himself. We went inside to sit down to see what Hyundai was offering. We were just looking, without any intention of leasing another car. However, between Mo and the Manager,it was very difficult to walk out w/o leasing the Sonata. Both were very professional and worked very hard to make sure we got what we wanted. More

Best new car purchase in 46 years. No haggling or back and forth. Very straightforward. Entire deal was done in less than 1 1/2 hours. Hazem was excellent! and forth. Very straightforward. Entire deal was done in less than 1 1/2 hours. Hazem was excellent! More

Everyone at the dealership was very friendly and seemed honest. I definitely would recommend Rick Case. I originally was looking for a slightly used Genesis, but I felt I got a good deal on the new one I b honest. I definitely would recommend Rick Case. I originally was looking for a slightly used Genesis, but I felt I got a good deal on the new one I bought. More

This is my second Hyundai. There are three others in our family. None of us ever had any real problems that amounted to anything important and we all agree that our next cars will be Hyundai. Keep up the qu family. None of us ever had any real problems that amounted to anything important and we all agree that our next cars will be Hyundai. Keep up the quality. My only recomendation (both in my Sonota 2006 LX and now in my Elantra Limmited 2011), the passenger seat is too low. It should at least have an arm to raise or lower that seat. A short passenger in that seat cannot see over the dash board and that takes a lot of the ride from that person. Thank you More

The service I got when I bought my 2012 Hyundai Genesis was exceptional. I was not even planning on buying the car when I walked into the dealership that day. Abdel sold me the car, and I am even consideri was exceptional. I was not even planning on buying the car when I walked into the dealership that day. Abdel sold me the car, and I am even considering getting another car from him for my son Matthew. He effectively answered all my questions, explained to me in detail what warranties and options were available, and he helped me trade in my old car and use the money from that to purchase the Genesis. He even let my son test drive a Hyundai Veloster. Also, whenever Abdel was not there, Christopher and Andy were extremely helpful and answered any questions I had. If anyone is interested in buying a new Hyundai, I strongly recommend going to these men and to this dealership in general. Sincerely, Leo Sullivan Matthew Sullivan More

Everyone was very helpful. Marty helped me pick out exactly the car I wanted and immediately allowed me to test drive it. All staff explained my options for the car, financing, warranties, maintenance exactly the car I wanted and immediately allowed me to test drive it. All staff explained my options for the car, financing, warranties, maintenance/service thoroughly and talked/walked through everything with me very patiently. They (Midgie) called the next day and were even able to provide me with a resource for window tinting. The car was spotless (and smelled great!) when it was delivered to me and I am enjoying driving my new car. More

We've had the worst experience with Rick Case Hyundai Plantation we've ever had with a dealer. They were very friendly until we signed the deal and after that we've gotten the worse customer service. Due Plantation we've ever had with a dealer. They were very friendly until we signed the deal and after that we've gotten the worse customer service. Due to the fact that we live out of town, documents were sent to us on the mail to be resigned and resubmitted to the bank. After the loan went through, we had to ask more than 6 times for the original copies of the executed documents/contracts and we kept receiving copies of documents signed only by the dealer (by Ted Goldberg), not by both parties. In addition, there were a few issues to be fixed in the car (it's a pre-owned certified) when we bought it. We spoke on the phone several times and even sent an email for record to the general sales manager Fares Abualown and Sales consultants Ted Goldberg and Susan Higgins several times regarding us driving down to Ft Lauderdale on a specific day to have all these problems fixed. All of them kept saying to just come down, that they will “take care of it”, that they will have a loaner ready for us and have all the issues fixed. I even called the day before and spoke with another Sales Manager (Tom) to reconfirm our appointment for Friday. He told me to come in and that they will "take care of everything" and give us a loaner. When we got there from Tampa, on the Friday we had told them we were coming (02/24/12), none of the people mentioned above were there or had even tried to make an appointment for us. Service had no knowledge of us coming nor there was a loaner. We waited there for 4 hours because they did not have a car for us, they finally decided to give us one of their used cars for sale. I had also asked Fares and Ted to have my documents ready so I could take them with me that day. Documents were not ready and Ted kept coming to me at the end of the day with re-printed copies signed by him only, hoping that I would be satisfied with that. Those were not the contracts I signed that were submitted to the bank. It is hard for me to believe that those documents might have been thrown away since they were not found. Ted was even disrespectful by telling me that I was setting myself up for failure and trying to give me Shakespeare quotes. After speaking with Fares regarding the documents, he said he was going to fedex all the documents I needed and have them at my house by Monday (2 days later). On Monday I received once again a re-printed copy with only Ted’s signature. Again, not what I needed. After emailing Fares and explaining that I was going to take this issue to corporate, he called and said he was going to send the documents himself. A few days later I received most of the documents, except for the original copy of the executed purchase agreement. I only received a Xerox copy of this document. I’m still waiting for that document until this day. At the end of the day on 02/14/12, not all the car issues were fixed, they asked us to come back another time (drive 4 hours back to Ft Lauderdale) to have the rest of the issues fixed. We did as they asked, we took the car there last Saturday (March 10th, 2012). We had previously spoken with Tom Owen and asked for a loaner as the car was getting fixed, he said there was no problem. When we arrived Tom wasn’t there and there was no loaner again. My husband had to wait two hours to be able to leave the dealer and attend his business matters. At the end of the day, we came to find out that NONE of the issues had been fixed. They said that the parts they ordered came in broken, that they needed to re-order them and that they couldn't work on the rest of the issues. The service advisor who was supposed to call my husband actually had left for the day and forgotten to call him and inform him of the situation. As we called throughout the day, they kept telling us the car was almost ready when, in fact, nothing was being done to the car. We needed the car back that day since Sunday the service department is closed and we had to drive back to Tampa. When my husband arrived to pick up the car and was ready to leave the dealer at 5 pm Saturday (when they close), the panel of the car was still dismantled, laying on the floor. My husband had to ask for it to be put together and wait even longer for that. My husband missed his 4 pm appointment by then. I tried to talk to the General Manager twice. The first time he told me he was on a call and the second time when, according to Fares, he knew we were coming, he left before we arrived. We never received a call from him to talk/resolve the issues. I've been trying to speak with a service advisor regarding the issues that need to be fixed still, nobody answers the phone. We've left a couple voicemails to Tom Owen. Nobody has called us back. I have never experienced such bad customer service from the sales AND service department. It's a pity. I even contacted the area sales manager for all Rick cases in Florida, left a message but never got a call back either. Not to mention that the sales person that got the commission for this car (Susan Higgins) knew absolutely nothing about the car when we bought it. My husband knew more than her. She kept excusing herself saying she was new... She also said she was going to set the first service appointment for us. She never did. Overall, all departments and all levels of personnel at Rick Case Hyundai Plantation have shown no care or consideration for a customer. The dealer seems completely unorganized and sloppy as they keep assigning other people to do their job or simply disregard the customer’s need/concern. I have never experienced such bad customer service. I love the car, but unfortunately, the service has made me regret buying a Hyundai. We expect these issues to be resolved within a month. If the dealer fails to do so, we will file a complaint with the BBB and review the dealer on several websites so the consumer is aware of the type of service offered at Rick Case Hyundai. More

OUR SALES CONSULTANT was very nice and friendly. He took the time to answer our many questions with patience.When we had to retun the next day he took car of the car from one process to the other. I was al the time to answer our many questions with patience.When we had to retun the next day he took car of the car from one process to the other. I was also offerd a loaner to use over night and to go to work the next day. More