Rick Case Hyundai Plantation

Bad services I am not happy with services department I will never buy a car there will never buy a car there More

My battery died, so after getting road service I went to Rick Case ... I was told "the service manager said no unscheduled service today" ... apparently they are having staffing issues ... I replied that I' Rick Case ... I was told "the service manager said no unscheduled service today" ... apparently they are having staffing issues ... I replied that I'd had a dead battery and had bought 5 cars from them so turning me away was NOT the direction to take ... a salesman standing by told them to take me (and tried to sell me a new car) ... the young man writing up my order tried to discourage me from replacing the battery ... 3.5 years old and dead that morning and he thinks i should keep it? I dont think I've ever worked so hard to spend money someplace. When I went back 5 hours later to get my car, my "writer" was away from his desk so I was told to just hang there til he came back. After about 8 minutes someone walking by said "someone will be with you shortly" ... later they decided to actually call the writer of the repair and track him down. Ultimately, the work got done ... but I felt like more of a nuisance than a valued customer ... and finding out that there was a recall on my auto of which I'd never been informed was the icing on the cake ... the faulty wiring to the headlamps has resulted in my replacing both of the fog lamps .. might have been nice if Hyundai/Case cared enough to let one know there was an issue. really mixed emotions on how this shop is running these days. More

For the most part my first time experience at this dealer went well today , thanks went well today , thanks More

Rick Case and the service advisors there worked with me through a time when my car had serious damage. They worked very professionally with the adjusters and kept me in the loop at all times. I highly reco through a time when my car had serious damage. They worked very professionally with the adjusters and kept me in the loop at all times. I highly recommend them in the town people not to go anywhere else More

I am completely satisfied with the work. I had a problem with vibration. The vibration is gone and it works perfect. I had a problem with vibration. The vibration is gone and it works perfect. More

I had to wait half an hour just to get a representative to get the service write up. Then I waited 4 hours for the service, you should at least provide transportation to my house when a customer needs to to get the service write up. Then I waited 4 hours for the service, you should at least provide transportation to my house when a customer needs to wait that long, I live 8 miles away More

Excellent service today car was covered under the warranty attendant Robert was very nice everything worked very well warranty attendant Robert was very nice everything worked very well More

Every employee smiling and making sure we were helped. Tony Vrena was our rep. Took good care to explain what was going to be done for our second 7000 mile check up. Tony Vrena was our rep. Took good care to explain what was going to be done for our second 7000 mile check up. More

Staff was very friendly, informative and hospitable. Would definitely recommend this dealership. Compared to other dealerships I rate them among the best. Would definitely recommend this dealership. Compared to other dealerships I rate them among the best. More

They need to get their act together when it comes to maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go maintenance. You can't get anyone when you call and they continually mis-diagnose issues or don't diagnose at all it seems and you keep having to go back for the same issue. Service used to be good but maybe as you go in more often and they have to charge it to the extended warranty, they get more reluctant to offer good service. Who knows. One star. More