Rick Case Hyundai Duluth

I purchased a new vehicle from Rick Case Gwennete Ga. My sales rep was very professional and I felt he did a good job and represented both his organization and my best intrests. The problem came down to the sales rep was very professional and I felt he did a good job and represented both his organization and my best intrests. The problem came down to the finance department. After 5 hours at the dealer selecting and purchasing my new vehicle, I missed some details in the financing and ended up over paying. Little thigs like chaging more for title fees than the state (or other similar dealers) charges. Originally I was refered by a friend who bought a car from them the week before. When I arrived at the dealer I asked for the same salesman but he was out that day so another sales rep helped my buy car. The next day I had to return to the dealer to pick up some things for the car (how sleazy is that?). The salesman who did not help me pick out my car began to solicit me after the sale and lied to me about my sales rep. He even continued to solicit me while my sales rep was going over the functions of my vehicle during the delivery. I was shocked and eventially had to tell him to go away so my sales rep could finish helping me. I would never buy a vehicle from them again nor would I recommend anyone to them. If you do decide to purchase a vehiccle from them and you finance with Hyundai, be sure to watch the bottom line for hidden fees and over charges. I found out too late. More

I drove twenty miles to the dealership expecting to buy a specific low-cost Elantra Touring GLS, which I was told they had in stock. What I wasn't told was that the dealer had added on about $3,000 in really specific low-cost Elantra Touring GLS, which I was told they had in stock. What I wasn't told was that the dealer had added on about $3,000 in really tacky stuff which spoiled the car and made it quite expensive. I took one look at the abomination and marched back out. The salesman knew I was driving some distance and should have mentioned the $3,000 in add-ons - it would have saved me a trip. Maybe they were trying to pull off a classic bait-and-switch? I felt like they wasted my time. More

I went to Rick Case to test drive a 2011 Elantra. Unfortunately they didn't have one and only 1 dealership in the Atlanta area had one. I went to the other dealership and test drove but was not impr Unfortunately they didn't have one and only 1 dealership in the Atlanta area had one. I went to the other dealership and test drove but was not impressed with their sales team. I returned back to Rick Case where my husband and I liked Eddy from the start. He was excellent about keeping us in contact while my car was on order....In fact it was the easiest car buying experience I ever had. I would highly recommend him and the entire Rick Case staff. I will send others to them and will be returning when its time for the next car. More

Customer Service was great. Everyone was very friendly and thorough. I was surprised at how fast everything happened (loan approval, test drive and the paperwork). It was a great experience and I've alr and thorough. I was surprised at how fast everything happened (loan approval, test drive and the paperwork). It was a great experience and I've already recommended this dealership to a few family members and friends who are currently looking to purchase cars. More

Steve Hall was an excellent salesperson. He was very knowledgeable about his company and how everything worked, and made myself and my companion feel as comfortable as possible during our time there. He knowledgeable about his company and how everything worked, and made myself and my companion feel as comfortable as possible during our time there. He, and the extremely friendly staff, made my car buying experience a fun and easy time. More

I went to Hyundai just to take a look at cars, intending to buy a Honda. A few hours later I was driving out with a brand new 2011 Sonata. I am giving this rating because I was very pleased with ourslaes C to buy a Honda. A few hours later I was driving out with a brand new 2011 Sonata. I am giving this rating because I was very pleased with ourslaes Consultant Emmanuel Kubandi. He is professional, friendly, honest, knowledgable, and excellent at working within your boundaries. Best service I have ever recieved from Emmanual Kubandi. Outstanding. More

I had no trouble getting an appointment at a time I had no trouble getting an appointment at a time convenient for me. I was greeted immediately upon arrival. I was provided a detailed evaluation a I had no trouble getting an appointment at a time convenient for me. I was greeted immediately upon arrival. I was provided a detailed evaluation and estimate of the required services to sign, and advised as to the time necessary to complete them. I waited on site. The waiting room was clean and attractive. The check out was quick and painless, and I was on my way. More

I had a very friendly experience purchasing my car at Rick Case Hyundai of Duluth. I wasn't in a rush and the process was a little shy of a month. On my first visit, I explained to my salesman Maurice Rick Case Hyundai of Duluth. I wasn't in a rush and the process was a little shy of a month. On my first visit, I explained to my salesman Maurice the type of car I was looking for and my price range. He showed me a few cars that day as well. I gave him my information and he gave me updates on their inventory without pestering me. I came in two more times and eventually found a car that I closed on. I believe that because I was patient, it made it easier for the sales team to work and do their best for me. I don't know for sure how my experience would have differed if purchasing the car had been a more urgent matter, but I imagine the sales team would still be as friendly as they were. More

My experience with Rick Case has always been a good one I have purchased two other Hyundais in the past from your store. Emmanuel my sales rep was very helpful, I think his smile won me over. He made sure I have purchased two other Hyundais in the past from your store. Emmanuel my sales rep was very helpful, I think his smile won me over. He made sure I got the best deal possible considering my situation and I thank him for that. I do have one suggestion though and that would to be to have the mileage warranty extended longer than a 1000 miles it doesn't take long to get to a 1000. : ) I also would like to recognize Derwin Ware as well. My car emission wasn't done and I paid out of pocket I went to the office, but that particular department was closed Mr. Ware took my information and said he was going to make sure that I get reimbursed my money. Thanks Team Gloria Martin More

We had a great experience when we bought out 2006 Hyundai Santa Fe. They had lots of models to choose from. Everyone was knowledgeable and friendly. The car we found was in EXCELLENT condition. Fred worked w Santa Fe. They had lots of models to choose from. Everyone was knowledgeable and friendly. The car we found was in EXCELLENT condition. Fred worked with us to try and make the deal happen and stayed late to get the deal financed. We will be coming back the next time we need a car. More