Rick Case Hyundai Duluth

A Criminal Enterprise: The service department at Rick Case Hyundai, in Duluth is currently running some sort of racketeering operation! Three months ago my passenger front door was no longer able to o Case Hyundai, in Duluth is currently running some sort of racketeering operation! Three months ago my passenger front door was no longer able to open from the outside. Opening it from the inside works fine. I finally decided to get this taken care of and did an internet search to make sure it wasn't a simple issue I could resolve myself. Within several minutes realized that this problem is common with Hyundai Elantra owners of cars from 2017 - 2021. Definitely a manufacturing issue but no public recalls on the issue. There a quick one time temporary fix but once the door is locked the problem comes back so owners have to take the cars in to have the door lock actuators replaced. I'm a single man, in my 50's whos children are grown and out on their own. I barely have passengers in my car unless it's the grandkids who sit in car seats in the back. So there's no way my door lock actuator should be worn out due to normal use. I've never had to get one replaced with any car I've owned previously. I scheduled a service with Rick Case, in Duluth, to have this resolved. They call me about 4-5 hours later to say we have to replace the door lock actuator and parts and labor will cost $589.59!!!!! GTFOH! I said absolutely NOT. I'll be there to pick it up don't fix anything. I'm not going to pay you to resolve what clearly is a manufacturing issue. I finally arrived to pick up my car and these xxx!ng criminals hit me with a $243.32 DIAGNOSTIC fee! Are you kidding me?!?!?!? How much diagnosing did you have to do to determine the door lock actuator has to be replaced. It took my several minutes doing an internet search. So on top of the diagnostic fee they charged me I can now bring it back anytime to pay $589.59 to fix the door lock actuator. A total of $832.91 to have them fix an issue with their manufacturing with their 2017-2021 Elantras. Now here's the kicker. I called my local independent mechanic and had him give me a quote to get that door lock actuator replaced and the total including parts/labor....$345!!!!!!!!!!!!! Needless to say the criminal enterprise at Rick Case Hyundai, in Duluth, will never see me again. I will also report this to the BBB. I'm curious about manufacturers over charging customers to fix known manufacturing issues on their automobiles. RIDICULOUS!!!!!!!!!!!!!! More

I was VERY displeased with the non-transparency about the 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were a 20 year warranty. We were led to believe that it applied to our sale until the moment of the signing, even though we asked numerous times and were assured that we were eligible. If only they were honest and upfront and trustworthy. That would have made 100% difference. The reputation of car dealers unfortunately proved true this time. Honesty is always the best policy if you want to win our trust in you. More

Great customer service. . and the time waiting for the car repair was quick that what he said . and the time waiting for the car repair was quick that what he said More

Busy, however very attentive & professional! Work is always top notch! Thank you to all & would highly recommend Work is always top notch! Thank you to all & would highly recommend More

Was looking for a good used car at a great price. . Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and tho . Went to several dealerships, and was considering Carmax and Carvana.. Found a couple cars in my price range online with Rick Case in Duluth, and thought I would take a look. This isn't hyperbole - this was the best car buying experience I have ever had. Their used cars go through intensive inspection, repair and replace, then are offered for sale - with a 10 year 100k powertrain warranty! That blew me away. Kush Patel was a wonderful salesman, so friendly and had the patience of a Saint. Never pushy at all. I so appreciated his honestly and his understanding with staying in my budget, he just went over the top to find us the right car. Thank you Kush. Jhon Louis took care of our financing, and was simply wonderful. Funny, friendly, honest, and took so much time to go through all of our options and get us out the door. I have never ended a car buying experience with a hug, but I don't think I want to buy another car again without it, lol. Thank you, Jhon. We also enjoyed the occasional Metallica and Craig Morgan sing along from the sales manager at the front, who halted his performance to congratulate us on our purchase, 🤣. You guys were all wonderful! I don't think I will ever buy another car anywhere else, and I will definitely be recommending you guys if anyone I know is looking to buy. Thank you so much! More

Day 1: I went for test ride of Hyundai Venue and left as I needed to pick my daughter. They made me wait for 15 mins so that they can give me pricing sheet. I left without taking it. They asked me to come b I needed to pick my daughter. They made me wait for 15 mins so that they can give me pricing sheet. I left without taking it. They asked me to come back. Day 2: I came to get pricing sheet. Salesman#1 came and started negotiating. I told that i will come back. He sent salesman#2 (Kush Patel). He was so aggressive and intimidating and boasted about being Patel and not letting customers without purchase. When I told that I will not do the deal, he told to wait and left. To my utter surprise, he was with other customer keeping us wait for another. This was my worst experience and have never seen such a bad and unprofessional saleman. Kush Patel was the reason I didn’t buy car from this dealership. Anyone from dealership, please take this review seriously and save your business. More

I brought my Kona in the the 15,000 mile check up. Andre was very courteous and explained the maintenance that could be done on my vehicle. I choose the oil change and alignment. He told me the len Andre was very courteous and explained the maintenance that could be done on my vehicle. I choose the oil change and alignment. He told me the length of time it would take..and escorted me to the customer waiting area. My vehicle was done in the time frame that Andre told me plus he came to the waiting area to give me updates on my Kona. After payment he walked me to the car and even backed it around for me to make it easier for me to be on my way! Thank you Andre!! More

Why am I being charged $440 for a diagnostic test just to find a fault find a fault More

My sales rep Rupert Solomon was great and he took the time with going over everything about my car. I appreciate him very much. He treated me like a person and not a number. Keep up the great work. time with going over everything about my car. I appreciate him very much. He treated me like a person and not a number. Keep up the great work. More

Stop using this dealership. Really, just stop. My visit to Rick Case Hyundai in Duluth started positively, with the sales staff, particularly Vern, being friendly and helpfu Really, just stop. My visit to Rick Case Hyundai in Duluth started positively, with the sales staff, particularly Vern, being friendly and helpful during the initial stages of the car buying process. However, the experience took a negative turn during the post-negotiation phase. After agreeing on a price, I was asked to sign an arbitration agreement, which was presented as a standard practice across all dealerships and had been used for years. This raised my concerns, and upon further investigation, I found that this is not a universally adopted standard, which made me question the transparency of their sales practices. Additionally, the finance department's approach to selling extended warranties was overly aggressive. Despite my clear refusal of the extended warranties on four separate occasions, the representative persisted, hindering the progress of finalizing the sale. This level of pressure left me with no option but to walk away from the deal. Based on these experiences, I cannot recommend Rick Case Hyundai. While the initial interaction with the sales staff was positive, the subsequent lack of transparency and undue pressure in the finance department overshadowed the initial goodwill. Potential customers should be wary of these practices. More