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Richmond Ford West

Glen Allen, VA

4.5
854 Reviews

10751 W Broad St

Glen Allen, VA

23060

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Showing 854 reviews

June 29, 2020

Great service and Great Customer Experience! I recently bought a 2020 Ford EcoSport SUV. Our sales associate, JonCarlos Montoute and finance staff were very friendly and professional. They worke More

by Storm1954mj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, JonCarlos Montoute
Jun 29, 2020 -

Richmond Ford West responded

Thank you for letting us know about your experience!

June 20, 2020

Awesome Dealership From Rodney to Mike then to Marino dealing with all three has been the best experience I have ever had! Of all the my experiences with buying Fords More

by Mary Flynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rzeminski, Marino Gonzalez, Rodney Shipp
Jun 22, 2020 -

Richmond Ford West responded

Thank you for letting us know about your experience!

June 20, 2020

Daniel was very helpful and super friendly!! He knew exactly what I wanted when I described to him my specs and made it happen with a car I love! More

by Nperkins613
Recommend Dealer
Yes
Employees Worked With
Daniel Rivera
Jun 22, 2020 -

Richmond Ford West responded

Thank you for your review!

April 05, 2020

Jay was friendly and extremely knowledgeable about the vehicles that we were looking at. Jay and his team made the entire process easy and had us out the door in record time. My family and I will rememb More

by j_anchell
Recommend Dealer
Yes
Employees Worked With
Ed Palmateer, Jay Dunn, Jason Tucker, BJ Brooks, Chris Cox
Apr 06, 2020 -

Richmond Ford West responded

Thank you for your review. We are happy to hear about your experience!

March 14, 2020

Wealth of Kindness and knwoledge. I found Rodney, Marino, and Joey very helpful and knowledgeable in purchasing our new Ford Edge. They spoke candidly what my best options should be a More

by pkak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Foust, Marino Gonzalez, Rodney Shipp
Mar 16, 2020 -

Richmond Ford West responded

Thank you so much for your review! We hope you are enjoying your new Edge!

March 07, 2020

Derrick was GREAT! I would recommend him and no other professional. Very knowledgeable and compassionate about his job. Thank you Derrick for all your help More

by Yours truly
Recommend Dealer
Yes
Employees Worked With
Derrick Pulliam
Mar 10, 2020 -

Richmond Ford West responded

Thank you for your review and rating!

Mar 10, 2020 -

Richmond Ford West responded

Thank you for your review!

February 27, 2020

Jimmy was so great to work with! He is full of knowledge and has even kept in touch after the sale to make sure I’m 100% confident in my purchase. This was my first purchase through Richmond Ford West and i More

by Carrie
Recommend Dealer
Yes
Employees Worked With
Marino Gonzalez, Jimmy Thomas, Brett Kody
Feb 28, 2020 -

Richmond Ford West responded

Thank you for the rating! We can't wait to see you again.

February 18, 2020

Great Service Chris is a knowledgeable and personable salesman. He made the experience more enjoyable than it would have been otherwise. Thank you Chris! Awesome More

by David W.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Cox
Feb 19, 2020 -

Richmond Ford West responded

Thank you for letting us know about your experience!

January 29, 2020

Professional, Knowledgeable, Awesome Very professional, polite, clean facility. Willing to work with you and help out as much as possible. Dealt with Richmond Ford in previous purchases a More

by eric.woolard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Brooks, Matt Brink, Jimmy Thomas
Jan 30, 2020 -

Richmond Ford West responded

Thank you for your amazing review!

January 27, 2020

Surprisingly quick,no continuous back and forth negotiating. I stopped by after messaging Jeannine McDevitt about a vehicle I was interested in buying. Initially I was a little hesitant to drive out to the deal More

by D' V. J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Palmateer, BJ Brooks, Marino Gonzalez, Jeannine McDevitt
Jan 27, 2020 -

Richmond Ford West responded

Thank you! We are happy to hear about your positive experience!

Jan 27, 2020 -

D' V. J. responded

It appears I forgot to rate BJ. He too should be a five star. Thanks again. D' V. J.

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