Richmond Ford West

Troy was very friendly and not pushy when we did out test drive. The whole team really worked to get us within the price range that we wanted and they even followed up after we bought the car to get us accus drive. The whole team really worked to get us within the price range that we wanted and they even followed up after we bought the car to get us accustomed to the new features. They even offer a tutorial for later at the dealership to further familiarize you with your car. Great experience. More

I decided to check out a used vehicle and drove up to the dealership one evening after work, as a storm passed through. So there I was standing out in the rain looking at this car and Troy was the sales per dealership one evening after work, as a storm passed through. So there I was standing out in the rain looking at this car and Troy was the sales person who decided to brave the weather to come out and show me the car. He was knowledgeable about the vehicle history, was professional and courteous in answering all of my questions, did not hesitate to provide me a realistic quote and made accomodation with my schedule to come back for a test drive, eventual purchase, pickup day, etc. Both Troy and Scott stand out as being a pleasure to work with on this purchase. More

Mitch did a great job! Very friendly, no pressure sales. Worked hard for us. Would definitely go back to him. Overall, the process of "signing the dotted line" took over 2 hours. Really not the best efficie Worked hard for us. Would definitely go back to him. Overall, the process of "signing the dotted line" took over 2 hours. Really not the best efficiency there. But the value and Mitch's service made up for the deficiency. More

Everyone was super friendly and helpful! Ended up with more car than I had hoped for at a great price. Everything was quick, smooth and simple! May not normally have travelled to that side of town for a more car than I had hoped for at a great price. Everything was quick, smooth and simple! May not normally have travelled to that side of town for a vehicle, but you came highly recommended and I will make the trip the next time I am in the market for a vehicle and will recommend others take the drive too! Thanks so much! More

After being involved in a motor vehicle accident in which my 2010 Ford Edge was rear ended by a big box truck and totalled, I needed to purchase a new car. This was made all the more stressful because my hu my 2010 Ford Edge was rear ended by a big box truck and totalled, I needed to purchase a new car. This was made all the more stressful because my husband is incapacitated and was unable to go with me to make this purchase. I dealt with Shawn Kelley who was the epitome of professionalism. He understood what I wanted and that I was under a lot of stress. He answered all my questions, helped expedite the process and showed true concern for me and my situation. Shawn is to be commended and is a true asset to Richmond Ford West. I would recommend him as a salesman to anyone. In addition, I dealt with Jes Carey and Larry Wallace in negotiating a great deal, and they, too, showed concern for my situation and speeded the process along. They stated what they could and could not do but with a tone that was straightforward but not demeaning. I appreciated their help and compassion as well. Michael Timperio and Doug Williams, likewise, treated me with care and explained every step of the process. I thank all of them for their assistance and concern. They all made a very stressful situation much easier to deal with. KUDOS AND THANKS TO ALL OF THEM AND RICHMOND FORD WEST! More

Great purchasing experience, Mitch was awesome to work with, would highly recommend Richmond Ford for you vehicle needs! The entire staff was friendly and very professional. with, would highly recommend Richmond Ford for you vehicle needs! The entire staff was friendly and very professional. More

Mr. Montoute has been my go to guy in terms of the car buying experience for myself, my relatives and friends for the past 5 years. And I must say that he has done an outstanding job. What I love the most buying experience for myself, my relatives and friends for the past 5 years. And I must say that he has done an outstanding job. What I love the most about going to visit Mr. Montoute is that he can speak Spanish and this has been great for my Spanish speaking family members. I would certainly recommend this dealership and Mr. Montoute for the best car buying experience in Richmond, VA. More

I had a great experience at Richmond Ford West. I love my new Ford Edge and feel like I got a great vehicle. Working with Mitch was fun, easy and low pressure. He was thoughtful to my new car needs and my new Ford Edge and feel like I got a great vehicle. Working with Mitch was fun, easy and low pressure. He was thoughtful to my new car needs and showed me several options to make sure I made the perfect choice. I plan to keep my new vehicle for awhile and also got the extended Ford ESP warrantee as well. At then end of our meeting - Scott Davis told us - "Welcome to the family" and that's exactly how they made us feel. We plan to do all of our service at Richmond Ford as well - the staff is very friendly and courteous. More

Mr. Montoute was very knowledgeable and friendly. He was helpful in suggesting a car that met my desired criteria and let me take a test drive. Although I did not decide to purchase a car that day, when I a helpful in suggesting a car that met my desired criteria and let me take a test drive. Although I did not decide to purchase a car that day, when I am ready in the future I will definitely return to this location and request Mr. Montoute. More

The people that I worked with were all top notch. They worked hard to get me the best deal possible. Once the deal was set they explained every step to make sure that we knew all the options available to worked hard to get me the best deal possible. Once the deal was set they explained every step to make sure that we knew all the options available to us. There was no pressure. All in all it was a very pleasurable experience. You have won a customer for life. What a great team. More