Richmond Ford West

Everyone was very helpful and cooperative. I had a whole Everyone was very helpful and cooperative. I had a whole slew of challenges: new to the area, out of state license, recent accident/total loss, less Everyone was very helpful and cooperative. I had a whole slew of challenges: new to the area, out of state license, recent accident/total loss, less than perfect credit. Everyone I worked with did everything possible to help me, answer questions, make the experience good, a loaner/rental car incoming, etc. Ended up with a purchase of a 2014 vehicle. Went in with very different plans than how I came out. I am very happy with the end result. I would highly recommend Shawn & the team at Richmond Ford West. Well done! Thank You More

The experience at Richmond Ford West was fantastic. I picked up a used car there the other day and the representative, Mr. Samuel Adams, was very professional. It was a hassle-free experience and they ev picked up a used car there the other day and the representative, Mr. Samuel Adams, was very professional. It was a hassle-free experience and they even set up registration at the DMV for me! More

Went in for an oil change on a 2012 Ford Fusion and Chris was awesome. Turned me over to JonCarlos and Kenny to sell me a 2014 Ford Flex. Kenny and Larry helped arrange the deal and Micheal and Scott finishe was awesome. Turned me over to JonCarlos and Kenny to sell me a 2014 Ford Flex. Kenny and Larry helped arrange the deal and Micheal and Scott finished it up with explanation of services and the finance paperwork. Great team, great company. This is my 6th car with Richmond Ford. I love this dealership. They are the best! More

I had the most amazing experience buying a car at Richmond Ford West. Ben and Scott were great! They helped me every step of the way and were really funny! Buying a car from here was actually FUN! Richmond Ford West. Ben and Scott were great! They helped me every step of the way and were really funny! Buying a car from here was actually FUN! Michael serviced my car for me and gave me a nice rental to drive. I couldn't believe how well they took care of me. Ben also followed up with me to make sure everything was okay with the car and see how I liked it. Everyone at this dealership went above and beyond my expectation!!! I am definitely recommending this dealership to everyone I know! Absolutely amazing!!!!! More

This was by far the best car buying experience I have ever had. These guys go the extra mile be ensure customer satisfaction. I highly recommend this dealership to anyone in the market for a new Ford. My ever had. These guys go the extra mile be ensure customer satisfaction. I highly recommend this dealership to anyone in the market for a new Ford. My sales person was Ben Parrish, and he was fantastic. More

Shawn was an awesome sales person. He helped my find exactly what i wanted. I am returning to this dealership because of my experience with Shawn! exactly what i wanted. I am returning to this dealership because of my experience with Shawn! More

I knew the exact SUV that I wanted. The same thing that I had, just newer. I found it on the internet and called. Richmond Ford had the best price. The vehicle was exactly what I wanted. There was no sales s had, just newer. I found it on the internet and called. Richmond Ford had the best price. The vehicle was exactly what I wanted. There was no sales speech. There was not multiple trips to the Sales Manager to "see what we could do". They made it easy to do business. Their price was the best. They got me in, out, and driving my new Expedition quickly. I also appreciate that I got the best deal possible. My husband couldn't have done better. Thanks Troy. More

Came in looking at NEW Focus. Shawn remembered a CPO that was not on the lot yet. It turned out to be exactly the car we were looking for, except for smelling like it had been smoked in.(Slightly). So that was not on the lot yet. It turned out to be exactly the car we were looking for, except for smelling like it had been smoked in.(Slightly). So we are waiting on some "WE Owes" on the car... Headliner cleaning, all weather mats (That were in the car) and Cabin air filter. Assuming those get taken care of fairly soon, I would give every selection a 5. Parke and Shawn got right in there and worked us a deal on this Like New CPO, based on comps we found, which got us the car we wanted at a very reasonable price. Which meant we didn't have to settle for a lesser equiped New car, for more money. We appreciate all their efforts. More

I have been a GM customer for over 3 decades and with all the "bailout nonsense" , decided t take a look at Ford. GM discontinued my Buick Lucerne so I thought I'd check out the Taurus. My wife and I went the "bailout nonsense" , decided t take a look at Ford. GM discontinued my Buick Lucerne so I thought I'd check out the Taurus. My wife and I went to Richmond Ford West and found the folks there to be extremely friendly and interested in finding us the right car. Jess Carey was very knowledgeable on the finance side and Ben Parrish was equally as interested in finding us the right car for our needs. I don't know at this point (1 month) how our relationship will evolve over the next few years but because of Jess and Ben it has certainly gotten off to a great start. More

I have never been to a dealership to purchase a new vehicle and had so many friendly people offer their assistance. Actually, it was a pleasant surprise to get so many offers of help. If I failed to vehicle and had so many friendly people offer their assistance. Actually, it was a pleasant surprise to get so many offers of help. If I failed to check each of the employees, it is not because they did not do a great job. It is because my brain was trying to remember everything I was supposed to do. Ben Parrish is an excellent salesperson. It seemed he was willing to work with us as long as we wanted, just to make sure we were comfortable with everything on the vehicle. You have an excellent employee there, as are all of the others who worked with us. I will certainly recommend this dealership to all of my family and friends. More