Richmond Ford West

What A Grate Day At Richmond Ford West Diana and my experience was grate. Every one was very help full. Ben, George, Joey, and Doug made me fill like we were special customers. Diana and my experience was grate. Every one was very help full. Ben, George, Joey, and Doug made me fill like we were special customers. More

Great Experience I purchased a 2013 Ford Fusion, Shawn Kelley was friendly with lots of knowledge about the vehicle. Parke Chenault was friendly, helpful and willing t I purchased a 2013 Ford Fusion, Shawn Kelley was friendly with lots of knowledge about the vehicle. Parke Chenault was friendly, helpful and willing to work with me, I enjoyed the atmosphere of this dealership everyone was very pleasant and friendly, a great experience! I will suggest this dealer to all my friends and family. More

Great experience! I went in told what I wanted they went Pennsylvania and got the car I wanted the next day. Couldn't have been any easier. Sean Kelly and Joey Foust co I went in told what I wanted they went Pennsylvania and got the car I wanted the next day. Couldn't have been any easier. Sean Kelly and Joey Foust couldn't have been better to work with! Thanks! More

Great Experience Love our new Ford! They located the Explorer we wanted and brought it down from Delaware the next day. JonCarlos was friendly, super helpful and did Love our new Ford! They located the Explorer we wanted and brought it down from Delaware the next day. JonCarlos was friendly, super helpful and did a wonderful job teaching us about all of the great features in our new vehicle. Thank you!! More

Jon Carlus/Joey Foust Years ago a friend of mine went Universal Ford and they were the pits for many reason and even thought it is right around the corner I would not go. T Years ago a friend of mine went Universal Ford and they were the pits for many reason and even thought it is right around the corner I would not go. Then Richmond Ford. took it over and we decided to give it a try. The atmosphere was great everyone was very friendly Jon Carlus was great and gave us what we needed to make the decision we finely made. They work really work hard to make the deal we needed. It just seem that everyone was happy and at ease with what they were doing. This is what is needed to sell cars. It was one of the best experiences I have had and will tell my friends. Also the owner was very nice --we had a nice talk. More

Great customer service I purchased a vehicle on 4/29 and worked with Salesperson Marvin Taylor and Guest Services Manager Joey Foust. Also Angela Willoughby completed the p I purchased a vehicle on 4/29 and worked with Salesperson Marvin Taylor and Guest Services Manager Joey Foust. Also Angela Willoughby completed the paperwork. Everyone was courteous, professional, and did a great job answering my questions. Thanks to all! I would recommend this dealership to others who are interested in buying another vehicle. More

Sat April 26 Greg was very professional and patient as we made two trips and several test drives. He is personable and we felt comfortable and not rushed. He dem Greg was very professional and patient as we made two trips and several test drives. He is personable and we felt comfortable and not rushed. He demonstrated integrity and really seemed to want to help us make a good decision. His follow up was/is good. I would definitely recommend him and contact him again. Joey was very helpful and integrated his personal experience with the product in the explanation. Extremely polite, efficient in his presentation and good follow up. My car looks great! So glad I selected the car and the armour protection. I also want to mention Mike, who helped me when I rearranged my drop off on the day Joey was off. Great teamwork demonstrated putting the customer first...he made sure my alternate arrangements went smoothly and was very accommodating. We will definitely be back later this year to look at mustangs. Robin and victor (Brewster/smith) More

Awesome Sauce Shawn Kelley and Joey Foust were awesome. They worked with me to make sure I got the vehicle I desired. Shawn was friendly every step and so funny. I Shawn Kelley and Joey Foust were awesome. They worked with me to make sure I got the vehicle I desired. Shawn was friendly every step and so funny. I appreciated all the time he took out to answer my questions and concerns. Joey sat down and talked to me about service programs available for my vehicle as well as a car owners seminar that is hosted every 3rd Tuesday of the month. These guys are phenomenal. No Hassle No Stress !!! More

Great experience! I appreciate all of the follow up and responsiveness from each of the team members that assisted us in one way or another with our vehicle purchase. I appreciate all of the follow up and responsiveness from each of the team members that assisted us in one way or another with our vehicle purchase. From Stephanie Riggsby for her contacting me directly to set up an appointment for a test drive, and literally within minutes of my online inquiry. She was very friendly and obviously very responsive. Upon our arrival at the site, Greg was the first one onsite to show us the vehicle and he too was very friendly, very laid back and not what I consider to be a "normal" car sales person. I'm not one for pushy and he was not. He was very personable and very accommodating to me and to my husband and accompanied us on our test drive of the vehicle. He was also very accommodating and meeting me on my schedule to come back the next day to finalize and paperwork and make the actual purchase. Thanks to Michael for explaining all of the Guest Services items and what was included and available to us on our new purchase. Again, very friendly, very accommodating and not "pushy". And then there is Doug who put the final touches of financing on the vehicle and did an excellent job in getting us the best deal possible to meet our needs. Not to mention an old friend from the past. This truly was a pleasant experience for us. No one was pushing and made us feel welcome versus darting through the cars to dodge the typical sales folks. This is what I consider to be a very well run "family" business who makes each team member and customer feel part of their family and always welcome!! I would definitely recommend Richmond Ford West to my friends and family. Thank you! Lisa & John Harris More

how painless can it get. i came in with an agenda, it was met without conflict. it just doesn't get any easier than that. i was fortunate enough to be teamed with marvin taylo i came in with an agenda, it was met without conflict. it just doesn't get any easier than that. i was fortunate enough to be teamed with marvin taylor. a man that had not only the answers to my questions at hand, but they were the right answers. he was able help me in the selection process, anticipating my vehicle wants and needs. very personable, as was micheal timperio whom was tasked with trying to help me understand some of the necessary options often overlooked by shoppers. options that don't cost me more money, but instead save me money over the long run, by keeping the value of my vehicle at a higher rate. this goes without saying, that i will be the winner in the next trade up round. then the often stressful duty of the person that has to run the numbers and explain all the why's and why-nots to make it fit my budget. this was without a doubt the quickest and easiest process. thank you doug williams for making available the word painless. it was appreciated. lastly there was a follow up call from the internet manager within 24 hours of my purchase just to insure that my visit, my purchase, my experience was satisfying and without regret. thank you stephanie riggsby for asking and of course i reported zero regrets. love my car and enjoyed the ride within the dealership. the were a couple of other people responsible for my purchase whose names i don't recall, please forgive. i met so many people there, it was difficult to memorize all the names. i'm sure marvin can shed light on who they were. tell ron that jason had a wonderful experience again. More