Richmond Ford West

Delightful Buying Experience Like many buyers, I was nervous about shopping for a new car. And, having worked at a Saturn dealer for five years (prior to 2000), I was spoiled by Like many buyers, I was nervous about shopping for a new car. And, having worked at a Saturn dealer for five years (prior to 2000), I was spoiled by wonderful purchase (and sales) experiences. I did my research, determined what I wanted, then braved my soul for what I would encounter. I was pleasantly DELIGHTED by the staff at Richmond Ford West. They answered my questions, did not rush or pressure us, and treated us with the utmost respect. Every step of the process was customer focused. I mean this as a high compliment: it was just like buying my Saturns in the past! They went over the features of the Flex, the options for accessories and financing, and even went over the owner's manuals with us. There was never any pressure, just attentiveness to our needs. I would DEFINITELY recommend Richmond Ford West to anyone looking for a new or used car. Thank you for treating me so well! More

Interior/exterior protective coating package We worked with Joey to get the protective interior/exterior coating for our used Ford Flex. He was very knowledgable about the product and took time We worked with Joey to get the protective interior/exterior coating for our used Ford Flex. He was very knowledgable about the product and took time to go over everything with me. The morning I dropped my car off, he had everything ready and waiting for me. All I had to do was sign my name and he took care of the rest. More

Awesome Job! Joey Foust was excellent to work with. He explained about the armour car product and how it's used. When I saw my car I was blown away! Joey Foust was excellent to work with. He explained about the armour car product and how it's used. When I saw my car I was blown away! More

Great Experience at Richmond Ford West! My son and I were treated as special customers from the moment we walked through the door! We were offered comfortable seating and beverages while we My son and I were treated as special customers from the moment we walked through the door! We were offered comfortable seating and beverages while we waited for our sales person. Nearly every employee that walked by spoke, offered beverage, or something. I went in looking for a used car and ended up buying a new 2013 model. I was offered what I feel was a fair price for my trade-in, as well as a good deal on a new car. The car I purchased was in the showroom so had to be moved outside. When I got in for the test drive, I noticed the oil light was on. Turns out is was a low battery from not being used. George Adkins personally ordered a brand new battery installed. More

Great Customer Service! I cannot say enough about how helpful Greg Hudak was in the search for my new vehicle! He was patient and worked within my budget. I am very pleased I cannot say enough about how helpful Greg Hudak was in the search for my new vehicle! He was patient and worked within my budget. I am very pleased with my purchase. Everyone who helped me today was extremely friendly! More

Premium Car Care Protection First all, today was like different movie themes. I was excited to bring the car up to Michael, but he never called to say it was ready. In fact, we h First all, today was like different movie themes. I was excited to bring the car up to Michael, but he never called to say it was ready. In fact, we had to call them. (That was a mystery) Then we were transferred 3 times and were told Michael was not there. We still should have been notified by someone else. (That was a drama suspense) However, the customer superhero was Joey Foust. He understood our frustration, apologized sincerely, and was the highlight of our evening. Joey gets 5 stars for going the extra mile. (Superhero action packed ending) give the man a raise! :) More

Awesome Customer service I went out to Richmond Ford not intending on purchasing a vehicle. From the moment I walked in the door they made you feel welcome. They took great pr I went out to Richmond Ford not intending on purchasing a vehicle. From the moment I walked in the door they made you feel welcome. They took great pride in the job they were doing, My sales person was Shawn Kelly and he treated us as if we were guest in his home. He was awesome. He was very knowledgeable about and vehicle you asked him about. He was very concerned with me being comfortable with my choice of vehicle. He was with me form the beginning to the end of the process. Joey Foust works in guest services was also very knowledgeable in the services he provided. He was also there to ensure the process was a memorable experience. Richmond Ford West has many programs in place to assist after you have purchased the vehicle. They ensured me that this is the beginning of a relationship. Bottom line Richmond Ford West is the place to go. More

Great Dealership! awesome people! wanted to share my overall experience with purchasing my new vehicle('14 Mustang) from Ford Richmond (West). I was introduced to Corwin Macentee by my wanted to share my overall experience with purchasing my new vehicle('14 Mustang) from Ford Richmond (West). I was introduced to Corwin Macentee by my brother who had bought a car from richmond ford west just about 2-3 weeks before I purchased mine. Corwin is the best/friendliest sales person I have worked with so far. his kindness and helpfulness earned my trust and eventually helped me get the vehicle i wanted. after working some numbers with Doug Williams, the finance guy. i was introduced to Michael Timperio and Joey Foust. Michael and Joey went over the details about warranty and some features about my new car that were very handy. overall my experience with the people at Richmond Ford (West) was nothing but great! all around just awesome. I even got follow up phone calls from Stephanie to make sure i was delighted with my purchase and to see if i needed anything else. I will definitely recommend this dealership to anyone and everyone because thats how great it is! More

New Lease My husband and I recently turned in a leased Escape and worked with Shawn Kelley in finding a new Escape. He was very knowledgeable and informative. My husband and I recently turned in a leased Escape and worked with Shawn Kelley in finding a new Escape. He was very knowledgeable and informative. He helped us make a decision based on our needs. We are very pleased with the experience we had at Richmond Ford West with the entire team that helped us and will go there again in the future. More

New truck conditioning I just wanted to share how impressed I was with Joey Foust, he took me through the process of taking care of my new truck and was very interested in m I just wanted to share how impressed I was with Joey Foust, he took me through the process of taking care of my new truck and was very interested in making sure I understood the warranty as well as my satisfaction after the fact. I will be sure to recommend his service to all of my friends. More