Richmond Ford West

Awesome experience - ask for Tony Armstrong We had an awesome experience at Ford West. We just bought a brand new 2015 Ford Fusion! Our sales person Tony Armstrong was wonderful. He walked us th We had an awesome experience at Ford West. We just bought a brand new 2015 Ford Fusion! Our sales person Tony Armstrong was wonderful. He walked us through all the features of the car without us asking, very detailed, gave us reasonable options to choose from and narrowed it down to the one that was the perfect fit for us. He asked us what we were looking for, what can help make the deal happen but he was not pushy at all, no pressure what so ever. He made the process easy and hassle free. He was awesome! More

Friendly Staff Staff was extremely and helpful, explaining clearly each and every aspect of the process. Mr. Foust and Mr. Wood both went out of their way to make th Staff was extremely and helpful, explaining clearly each and every aspect of the process. Mr. Foust and Mr. Wood both went out of their way to make the experience quick and clear. More

Good experience Came to Richmond Ford West after test driving 5 other vehicles from seperate dealerships. They had a brand new 2014 mustang on their lot that looked g Came to Richmond Ford West after test driving 5 other vehicles from seperate dealerships. They had a brand new 2014 mustang on their lot that looked great. I also liked they gave me an out the door price on the car at the beginning. Greg was my salesmsn and would recomend him again to anyone. Was professional and helpful. I came with my father however Greg knew it was my purchase amd always spoke to me about the choices which I liked. I felt they gave me a fair price for my trade in (Mickey) and where really willing to work with me on whatever I wanted to spend. The first female fiance lady I worked with (I dont remember her name) was not as friendly at first with me, but with Mickeys help was able to get me the numbers I wanted. I was really interested in the protection package Michael was telling me about and then the next day Doug was able to work it into my fiances. When I showed up to have the protection package added Joey was super friendly and walked thru step by step with me. I loved Richmond Ford West and would recomend them for anyone who is looking for a fair deal. More

very satisfied purchased a 2014 ford escape for my dad. Michael was excellent too work with as well as manager and doug in finance. They took all the time we needed purchased a 2014 ford escape for my dad. Michael was excellent too work with as well as manager and doug in finance. They took all the time we needed to find the right car at the right price. Would recommend richmond ford to anyone looking for a vehicle. and i will purchase my next f250 diesel from them on my next purchase. Thanks Very Much Mike Richmon More

GREAT TEAMWORK I COULDN'T HAVE BEEN MORE PLEASED WITH MY PURCHASE EXPERIENCE WITH RICHMOND FORD WEST. DONELL SCOTT WAS VERY KNOWLEDGEABLE ABOUT EVERY CAR WE REVIEWED I COULDN'T HAVE BEEN MORE PLEASED WITH MY PURCHASE EXPERIENCE WITH RICHMOND FORD WEST. DONELL SCOTT WAS VERY KNOWLEDGEABLE ABOUT EVERY CAR WE REVIEWED. THAT WAS IMPORTANT IN THE FINAL SELECTION. JOEY FOUST DESCRIBED THE PROCESS OF CLEANING THE PAINT WITH CLAY AND BONDING IT WITH SEALANT FOR AN IMPERVIOUS FINISH AND EXPLAINED THE VALUE OF A SEVEN YEAR PROTECTION FOR A LEATHER INTERIOR. ROBIN WOOD JOINED DONELL SCOTT IN WORKING OUT A FINAL AGREEMENT. HE WAS VERY HELPFUL IN MAKING ARRANGEMENTS THAT ALLOWED US TIME TO MEET THE SPECIAL FINANCIAL NEEDS THAT WE HAD. More

Great Price and Great Service The staff at Richmond Ford really bent over backwards to accommodate my requests when purchasing a used vehicle. Not only did they allow me to take t The staff at Richmond Ford really bent over backwards to accommodate my requests when purchasing a used vehicle. Not only did they allow me to take the car home, but, allowed me to have it looked at by an independent mechanic. Finally, they met me on price, which was the biggest obstacle. I was ready to walk away at one point, but, my salesperson, Jason Tucker, would not say no and continued to go to bat for me. This was the best car buying experience ever. More

Not just window dressing This dealership has been utterly transformed from the previous ownership into a truly customer service focused operation. The waiting lounge (with wa This dealership has been utterly transformed from the previous ownership into a truly customer service focused operation. The waiting lounge (with water and sodas, wi-fi), the shuttle service, and friendly people make it easy to drop your car off for service. However, the real mark of a quality dealership is not just how you're treated when you have money to spend, but rather how you are treated when there is an error that will cost the dealership money. Every repair shop screws up sometimes. After an unnecessarily expensive repair to my 2003 Focus I sent a complaint to the service manager, explaining why. Within the same day I received calls from the service manager and the general manager both with apologies for the excessive repairs, thanks for letting them know of the problem, assurances that the problem would be addressed, AND a refund of the repair bill. Their concern with my satisfaction was absolutely sincere as was their concern that work be done right. It takes honorable people to actually DO right, not just talk about it. I'm impressed enough to come back. More

Pleasant and Smooth Buying Experience Michael, Teri and Doug all were so wonderful and pleasant to work with. They worked many hours with us and spent so much time answering questions, hel Michael, Teri and Doug all were so wonderful and pleasant to work with. They worked many hours with us and spent so much time answering questions, helping us to feel comfortable with a HUGE decision and remained so positive and upbeat in spite of the late hour. They all made us feel as if we were the only customers in the room, even while they were continuing to serve others as well. We are beyond happy with our truck and will definitely go back to these guys for service and future purchases. Love Richmond Ford West! More

Awesome Experience with purchasing first new car!!! I had such an awesome team with helping me find my new car. They were great at explaining everything in detail, very polite, and showed me how to work I had such an awesome team with helping me find my new car. They were great at explaining everything in detail, very polite, and showed me how to work all the gadgets on my car. Robin Wood and Teri Baran were such a delight with ensuring that I was happy and satisfied with my new car. More

Painless and fast Shawn Kelly was very Nice and knowledgeable of what he was selling, It was very fast and painless I was in and out with in two hrs of buying my car. T Shawn Kelly was very Nice and knowledgeable of what he was selling, It was very fast and painless I was in and out with in two hrs of buying my car. The whole team was very helpfull More