Richmond Ford West

Beyond Impressed Everyone I dealt with at this dealership went above and beyond to ensure that my car buying experience was great. They worked with me on pricing and d Everyone I dealt with at this dealership went above and beyond to ensure that my car buying experience was great. They worked with me on pricing and didn't try to push me into a more expensive car or additional features I didn't want, making the experience a pleasant one. Palmer was a really fun salesman, and made sure all my questions were answered and I was completely happy with my new car. I would definitely purchase from here again. Thanks so much for a wonderful experience! :) More

We purchased a car.,...first visit! On a referral from Michael Timperio we visited Richmond Ford West. He assured us we would be pleased and not leave empty handed. We were impressed w On a referral from Michael Timperio we visited Richmond Ford West. He assured us we would be pleased and not leave empty handed. We were impressed with the commitment and team work of every person involved in us purchasing our new car. They really gave 110%! They made sure we had the information we needed to make these major decisions. We developed a great amount of trust and respect due to their patience and understanding. We chose to have the “Ultimate Protection”and we also had the luggage rack and hitch put on. They did a wonderful job and my new car looks even more beautiful….Thank you Richmond Ford West!!!! You made everything very enjoyable from beginning to end....5 years or 100,000 miles....Thanks!!!!! More

Purchased new Truck Joey Foust & Ben Parrish were very helpful! I needed a truck right away for my Power wash business since one of my old trucks had broken down. Th Joey Foust & Ben Parrish were very helpful! I needed a truck right away for my Power wash business since one of my old trucks had broken down. The new truck I needed was in stock & Ben had me back in business right away . Then when i returned to get some add on's installed Joey worked hard to get me hooked up in a very timely manner . Thanks Frank Millway More

product specialist Mr. Scott went over and beyond to explain everything to us.He was very knowledgeable about all the functions and even synced my phone for me! Excellen Mr. Scott went over and beyond to explain everything to us.He was very knowledgeable about all the functions and even synced my phone for me! Excellent experience and love my new Ford Fiesta Titanium! More

First Time Buyer I went in to Richmond Ford West not even looking to buy. From the very beginning, Michael Arnold was their asking if we needed anything at all starti I went in to Richmond Ford West not even looking to buy. From the very beginning, Michael Arnold was their asking if we needed anything at all starting with what we wanted to drink. He was very engaged throughout our whole car buying experience and helped me make sure I checked out all of the features the car had to make sure it was what I wanted. Everyone says that car buying is stressful, but Michael took out the stress and worry from the situation and made it an easy car buying experience. I highly recommend Michael and going to Richmond Ford West in general! They even stayed late to make sure the car was ready to go for me! More

Customer Service is a Priority These days it is often hard to find a business that truly puts the customer first. Not at Richmond Ford West. Joey was very helpful not only in explai These days it is often hard to find a business that truly puts the customer first. Not at Richmond Ford West. Joey was very helpful not only in explaining all the rewards, coupons and service features that I was buying...but also was willing to change the protection package midstream. All the staff are very friendly and I hope to develop an ongoing relationship with them by attending their monthly informational dinner. And sure do need that with all the high tech that comes on my new Ford Escape!. More

Excellent Service JonCarlos is an excellent salesperson who very polite and knowledgeable this is my 2nd time buying from Jon and I will always deal with him. Joey Fous JonCarlos is an excellent salesperson who very polite and knowledgeable this is my 2nd time buying from Jon and I will always deal with him. Joey Foust was very helpful and to work with. More

Outstanding To date everything has been done to the best that it could be. Every promise has been met and the car and service has been outstanding. Employees ar To date everything has been done to the best that it could be. Every promise has been met and the car and service has been outstanding. Employees are excellent in their customer relationships and time and effort. A job well done More

Car Cleaning From walking in the front door for drop off to picking up my car later that day, I was greeted by smiles. Joey was very polite and easy to talk to. I From walking in the front door for drop off to picking up my car later that day, I was greeted by smiles. Joey was very polite and easy to talk to. I came in to have my car cleaned and inspected. I am happy that I did purchase the interior/exterior protection! More

Great experience I was in the market for a new vehicle having previously owned a 9 year old Chrysler Sebring. I had three cars that I wanted to look at with the Ford F I was in the market for a new vehicle having previously owned a 9 year old Chrysler Sebring. I had three cars that I wanted to look at with the Ford Fusion being one. Richmond Ford West was the first dealership that I decided to start my search with. I went with the intention of just looking to gather information. I ended up purchasing a used 2012 Ford Fusion that was loaded with very low mileage. The staff was amazing! They explained everything in great detail and never spoke down to me or treated me like I was stupid. They were also not overly pushy as some salespeople can be but allowed me to take my time. I never felt rushed or bullied into making a decision. The entire experience was very pleasant, and I would highly recommend the dealership to friends and co-workers. More