Richmond Ford West

PJ really made the car buying process easy and enjoyable. He answered all of our questions and treated our concerns like they were his own. He answered all of our questions and treated our concerns like they were his own. More

Highly recommend this dealership! If you are in the market for a new or used car go see Derrick Pulliam & BJ Brooks, they were amazing to work with and made it one of the best car buying experiences I market for a new or used car go see Derrick Pulliam & BJ Brooks, they were amazing to work with and made it one of the best car buying experiences I have ever had! More

Please do not shop here. My family has been a "ford Please do not shop here. My family has been a "ford family through many generations. Between me, my grandparents, my parents, my brother and his wif Please do not shop here. My family has been a "ford family through many generations. Between me, my grandparents, my parents, my brother and his wife we have had 11 Ford vehicles 7 of which bought in Preston Ford Maryland (please make the the extra drive there). Because of our long term relationship they have always given better APRs and worked with us. At Richmond Ford west if you are not a Male then the assumptions is you cannot afford a truck. They also wasted my time saying they could beat an offer I had at another dealership and LIED while in the meantime the other vehicle I had the good offer with sold. I have now gone a different route and am approved for a value higher than they would, at a low APR. They will lie to you to sucker you in and say "no bank blah blah blah to get you to think you are stuck. I promise if you go anywhere but here you will be fine. They just wanna keep hitting your credit until you cave. This is especially to Dads do NOT LET TOUR DAUGHTERS go here without you. What a sad let down. Also they call you all day long while you are working and make appointment times for you without permission More

I was searching the web for a used F550 for our company located in Baltimore. I found one listed at Richmond Ford West. Jay Dunn answered my email promptly and every question I asked. He had the vehicle re located in Baltimore. I found one listed at Richmond Ford West. Jay Dunn answered my email promptly and every question I asked. He had the vehicle ready to be test driven when I arrived at our appointment time. There was a slight issue with the alignment which was taken care of with the service department as promised. The paper work was taken care of very quickly. When I got the truck inspected in Maryland it passed with no issues. I highly recommend Richmond Ford West and Jay. When we are in the market for another truck I will definitely contact Jay. More

Traded my car in and PJ got me in the car I wanted and made the process easy, quick, and painless! By far the most pleasant experience I’ve had doing business with a dealership. Thanks PJ! made the process easy, quick, and painless! By far the most pleasant experience I’ve had doing business with a dealership. Thanks PJ! More

November 7,2020Purchased a 2017 Lincoln MKZ & it was a November 7,2020 Purchased a 2017 Lincoln MKZ & it was a smooth experience made by Rodney & other staff members of Richmond Ford West. We are truly ha November 7,2020 Purchased a 2017 Lincoln MKZ & it was a smooth experience made by Rodney & other staff members of Richmond Ford West. We are truly happy with our vehicle & its performance and would recommend Richmond Ford to our friends. More

Jeanine was awesome!!! She exemplified how customer service should be. She helped to make what seemed impossible....possible!!! Very attentive to what me and my family needed. service should be. She helped to make what seemed impossible....possible!!! Very attentive to what me and my family needed. More

Round of applause for Jeannine 👏🏾 I am so pleasantly surprised that my car purchase went so smoothly, no pushy sales pitch, no unpleasant forcefulness I am so happy I had Jeannine to help assist me with surprised that my car purchase went so smoothly, no pushy sales pitch, no unpleasant forcefulness I am so happy I had Jeannine to help assist me with process and I left satisfied and confident of my purchase...thanks Jeannine!!! More

Chris worked with us to fix a problem with our 2010 ford edge. Great person to work with. Will return with my business Thanks Chris edge. Great person to work with. Will return with my business Thanks Chris More

It started out with me viewing the truck I wanted online. Came across the Raptor at Rich. Ford West. Showed my interest and a lady named Kayla would email,call and text me. I do admire her persistence becau Came across the Raptor at Rich. Ford West. Showed my interest and a lady named Kayla would email,call and text me. I do admire her persistence because it paid off. So from there it was history going to the dealer. Very good experience and reasonably fast. Thank you guys and will see y’all again I’m sure I’m the future. More