Richmond Ford West

Excellent Customer Service From beginning to the end, I was treated as if I was the only customer that they had. I received a warm welcome and the process began quickly. Each From beginning to the end, I was treated as if I was the only customer that they had. I received a warm welcome and the process began quickly. Each person took the time to explain each step and really listened to my wants. Corwin Macentee, Joey Foust, Marvin Taylor, and Ed Palmateer were the best team and representatives of this dealership. I have purchased vehicles from this location six times ( another owner),but this was the most rewarding experience I have had. I thought I would have to wait an additional day to get my SUV, but these guys worked a MIRACLE, and I was able to get it the same day!!!! More

Beyond What does Joey Foust and Doug Williams have in commend you may ask? In my experience, both overstep their bounds....wait, wait, in an awesome way. What does Joey Foust and Doug Williams have in commend you may ask? In my experience, both overstep their bounds....wait, wait, in an awesome way. Both are extremely nice and friendly which goes without saying, but during my last trip to Richmond Ford West, both Mr. Foust and Mr. Williams went out of their way to ensure 'I' left their dealership a satisfied customer even though I was dealing with a completely different department. Wow! Thanks to each of you for caring enough to help me. This means volumes and I will continue to share your contact information and dealership Richmond Ford West you've got two excellent associates and I hope you value all that they offer. Thank you, Kathy Brown More

Still can't believe I bought a new car! Received the "teaser call" from the internet person @ Richmond Ford West. Agreed to come in, but had no interest in anything other than an Explorer. Received the "teaser call" from the internet person @ Richmond Ford West. Agreed to come in, but had no interest in anything other than an Explorer. Had every intention of upgrading to a new Explorer IF they could truly get the price right. Decided to try out the Edge. Wasn't feeling it. Tried the Escape - just for kicks - felt small compared to my 2012 Explorer. Test drove a used Acura RDX from another dealership where I have purchased many times. Drove back to Richmond Ford West or the heck of it. Ed had Palmer set me up in an Escape Titanium for an extended test drive. I'm now the proud owner of a 2015 Ford Escape Titanium. Even though I loved the test drive, the used RDX cost more than the new Escape and they are comparably equipped. I drive over 25,000 miles a year with lots of highway driving. I need something solid and comfy. Still love my Explorer, but I'm passing her along to someone else who needs the space and switching to something more economical. I wasn't sure how I'd feel about the buying experience now that Harry Harris is gone and the dealership was purchased by Richmond Ford, but the buying experience was good. Ed P really stepped up to support making this happen because I had no intention of buying a little Escape, but he kept smiling and talking me into giving Ford another try. Car buying can be a long and tiring experience, but everyone pitched in and did their part to make this happen. It was a good experience. Palmer paved the way for Mike T to showcase the paint and glass protection products - true teamwork. There was a new manager there, I don't remember his name, but he's really good - kept us at ease throughout the entire process. I think it was his first day @ this dealership, but certainly not his first rodeo. Chris, I guess we'll still be working together. I still can't believe I've sold my Explorer, but I'll get used to the Escape, I'm sure. Thanks everyone for outstanding service! More

Great dealership, helpful staff Staff is friendly, helpful, and willing to take the extra stride to make the customer happy. Tony is great! The services they offer for the car is gr Staff is friendly, helpful, and willing to take the extra stride to make the customer happy. Tony is great! The services they offer for the car is great! Go get your car from here! More

best experiance ever I have purchased my last 4 cars from another ford dealer until I started to take my Ford Edge to be serviced at Richmond Ford West in 2014. The custom I have purchased my last 4 cars from another ford dealer until I started to take my Ford Edge to be serviced at Richmond Ford West in 2014. The customer service is not comparable to other dealerships. For my service I have dealt with Kent who has always been professional, prompt and just a pleasure to deal with. I knew then that in the near future i will purchase my next car at Richmond Ford West. I worked with Floyd Campbell, who is new to the company but surely not new to customer service! He was wonderful to work with. At all times he was professional, honest and I felt he kept the interest of the customer in mind while working thru the process with me. When I left the dealer ship with my new Ford Explorer I felt that I bought the car from my best friend and family. Mickey and Doug were wonderful as well, but I think Michael Timperio has probably the hardest job there! Selling service to customers is very difficult because the customer is thinking of the additional cost. Michael did a wonderful job explaining the services available from Ford as well as additional services that can be purchased. I felt so comfortable with the information he provided that I signed up for the first time ever for exterior protection- given my overall experience, I will highly recommend Richmond West Ford for their service and look forward for a long partnership with them. Best regards Lou Hurst More

Richmond Ford West rocks! Customer service was exceptional throughout the selection and buying process. I also enjoyed the new car owner orientation, which provided me with us Customer service was exceptional throughout the selection and buying process. I also enjoyed the new car owner orientation, which provided me with useful information about the maintenance of my vehicle. I would highly recommend this dealership! More

Great Salesman My wife and I have purchased 6 vehicles from Jon Carlos since 2009, 5 when he was with Universal Ford and the most recent (2014 F150 SuperCrew FX4) wi My wife and I have purchased 6 vehicles from Jon Carlos since 2009, 5 when he was with Universal Ford and the most recent (2014 F150 SuperCrew FX4) with him at Richmond Ford. By far the best salesman I have dealt with. More

Richmond Ford and their AWSOME STAFF First of all, I would like to say Thank You, Thank You, Thank You to the Richmond Ford West family. The DeBerry's purchased a 2014 Ford Explorer on De First of all, I would like to say Thank You, Thank You, Thank You to the Richmond Ford West family. The DeBerry's purchased a 2014 Ford Explorer on December 6, 2014. From the moment we came into the building, we were greeted and treated like old friends. Palmer Suk who was our Sales Rep. was outstanding. He listened and found us exactly what we wanted. Mickey Mosley the General Sales Manger was there throughout the whole process. Joey Foust Guest Services was awesome. Marvin Taylor Finance was the friendliest "Money Man" we have ever met. We want to commend you on your excellent staff. The DeBerry's More

Car Buying Experience We were looking for a sedan to fit our family's needs. After looking around for a while, we decided on a car we would like to test drive. We test drov We were looking for a sedan to fit our family's needs. After looking around for a while, we decided on a car we would like to test drive. We test drove the car with Palmer and he was more than helpful and even though the car was not a Ford, he still knew many details about it. If we buy another vehicle it will be from Richmond Ford West. Palmer was an ease to work with and I would recommend him to any potential clients. More

Great Experience We had a great and rare experience at Richmond Ford West when purchasing our 2014 Ford Edge SEL. The car wasn't on their lot but our salesman, JonCarl We had a great and rare experience at Richmond Ford West when purchasing our 2014 Ford Edge SEL. The car wasn't on their lot but our salesman, JonCarlos, found it in Manassas, Virginia and it was delivered to Richmond in a timely manner. The vehicle had every single feature we asked for and our salesman gave us a tutorial of the features. The staff members couldn't have been nicer to work with, even the very friendly receptionists. Joey Foust, from Guest Services, was very thorough explaining the additional options for the vehicle and was not pushy like some people we have dealt with at other dealerships. Doug Williams, from Finance, made the purchasing process the quickest and most painless experience we have ever had and we've purchased many vehicles over the years. As an added and most welcome bonus, the dealership offers a detailed class to new vehicle owners on how everything works which we will be attending. We will certainly recommend Richmond Ford West to anyone looking to purchase a vehicle and when we are in the market for another vehicle, we will certainly return. More