Richmond Ford West

Excellent Service and Vehicle /Products My experience at the dealership was awesome, they made me feel special. The staff was very professional, and they made sure that i was satisfied wit My experience at the dealership was awesome, they made me feel special. The staff was very professional, and they made sure that i was satisfied with the car that i had purchased. This is the third time that i have purchase a car from them, and that's why i came back, excellent staff. More

Excellent Service and Vehicle/Products Excellent service - I got the exact vehicle I wanted and it was actually better than I expected and the team got me a great price, I was in and out in Excellent service - I got the exact vehicle I wanted and it was actually better than I expected and the team got me a great price, I was in and out in less than 2 hours which was great too. Very friendly, professional and helpful staff, nice clean facility. Excellent extended warranty and maintenance plans that will make owning this car worry free. And the exterior/interior protection products will keep the car clean and protected. Only dealership I know of that takes such great care of customers AFTER the purchase with the New Owner Seminar and free maintenance (for a year I believe). I am now a customer for life! More

Excellent experience Great customer service. They searched high and low to find the vehicle I wanted and I couldn't be more pleased! They have taken care of any issues q Great customer service. They searched high and low to find the vehicle I wanted and I couldn't be more pleased! They have taken care of any issues quickly and I would highly recommend them. More

Exellent customer service My experience at the dealership was very nice. Everyone within the staff were very helpful and everyone that did the deal on the vehicle was very prof My experience at the dealership was very nice. Everyone within the staff were very helpful and everyone that did the deal on the vehicle was very professional and tried to make the deal as simple and quick as possible. More

Never Gave Up. Just got my pre owned 2011 Hyundai Sonata, and Loving it. Palmar Met my needs soon as I told him what I was looking for. Palmer and Marvin T. never ga Just got my pre owned 2011 Hyundai Sonata, and Loving it. Palmar Met my needs soon as I told him what I was looking for. Palmer and Marvin T. never gave up on me during the process of todays of two of me obtaining my car. Palmer could have easily said "screw this 21 year old kid with horrible credit" but he didn't. So huge thanks to Palmer, I can't even explain how awesome he is. Mr. Marvin Taylor is one of the coolest guys I have met in my life. He also could have gave up on me, but once again he didn't. I thank him a lot cause it couldn't have happened with out him. I recommend Palmer and Marvin to anyone who's looking for a nice car. Everyone at the dealership had a great attitude and I think that's what matters the most. Special thanks to Kenneth,and Ed. Brian.Stephens More

Pure Exellence!! Going into the dealership, I was determined to get the 2012 Hyundai Sonata Hybrid. My boyfriend and I, went into the dealership thinking someone would Going into the dealership, I was determined to get the 2012 Hyundai Sonata Hybrid. My boyfriend and I, went into the dealership thinking someone would attempt to convince me to buy a car more expensive. But, I was very pleased to know that was NOT Greg's intentions what so ever. Greg Hudak was absolutely amazing, entertaining, personable and professional, he advised me of everything I needed to know about the Sonata Hybrid. Provided me with the carfax and all the work that was done in-house. Then I went to speak with Marvin Taylor in finance he was just as amazing. He found the best option for me, that I was comfortable with. I finally found the vehicle for me and I Love it! They are the true definition of great customer service and we definitely will be back to purchase again! More

Purchasing a used car My husband and I recently purchased our 2011 Ford Edge (Mediterranean Blue!) from Richmond Ford West, and we were very pleased with our experience. We My husband and I recently purchased our 2011 Ford Edge (Mediterranean Blue!) from Richmond Ford West, and we were very pleased with our experience. We had taken our 2003 Ford Taurus to the service department at this dealership for years and had always been pleased with their work, and we were very happy to find that the sales staff were just as professional and nice to work with. Salesman Palmer Suk was professional, courteous, and nice, and made the process enjoyable. He was not the stereotypical pushy car salesman; rather, he was helpful and informative, answering all our questions and enabling the sales process to go quickly and smoothly. Sales Manager Ed Palmateer was pleasant and guided the sales process along smoothly. Michael Timperio with Guest Services was very nice as he painted a clear picture of what was available with our purchase. Marvin Taylor with Finance was very enjoyable to work with. He worked with us while keeping a happy demeanor, despite the lateness of the hour. The people at Richmond Ford West turned what can be an overwhelming and exhausting ordeal into a good experience. I have already told friends and family about the merits of Richmond Ford West, and I plan on continuing to do so. More

buying new car This was my first new car buying experience and first car from Ford. Everyone was very helpful and accommodating in searching for a car with all of th This was my first new car buying experience and first car from Ford. Everyone was very helpful and accommodating in searching for a car with all of the features I wanted. More

buying a vehicle for my son My son and I had a great car buying experience yesterday at the dealership. I have owned many Ford products over the years, and thought that this buy My son and I had a great car buying experience yesterday at the dealership. I have owned many Ford products over the years, and thought that this buying experience was as good, if not better than any previous. We found a vehicle we liked, settled on a fair price and moved thru the purchase/delivery process in a seamless fashion. The young man we dealt with, Floyd Campbell, was knowledgeable, helpful and genuinely concerned that we were satisfied with each step of the transaction. It was my 18 year old son's first time in a car dealership (at least to purchase) a car, and I was glad he had a chance to deal with a guy like Floyd during same. I also will add that Doug Williams in finance was friendly, helpful and focused on how we wanted to structure the transaction. Again, very impressed. I would recommend these folks to anyone looking to purchase a new or used vehicle. More