Richmond Ford West

Guest Services Joey Foust was very professional and knowledgeable about the guest services options for the new Ford Fusion we purchase, he was courteous and made us Joey Foust was very professional and knowledgeable about the guest services options for the new Ford Fusion we purchase, he was courteous and made us feel very comfortable about purchasing the car protection option. Even though we have some hiccups with the dealership about the financing process, I don't have any complain about Joey, his services were great and the car looks amazing. I will recommend Joey Foust at the Guest Services Department any time! Thanks Joey. More

Pleasant experience! Floyd was very personable and helpful. I came in knowing what car I wanted, so he was very efficient in presenting options and financing terms. I had Floyd was very personable and helpful. I came in knowing what car I wanted, so he was very efficient in presenting options and financing terms. I had a limit on the time I could spend to close the deal, so he moved the process along to meet my needs. Joey was extremely cordial, and I look forwqrd to him being my customer satisfaction advocate. Knowing my budget constraint, he offered me a price I could live with for the dealer-add-on products. I'll be back again for my next Ford product. More

Ford edge,2015 We ordered the car , came in as ordered. Working with Ben Parrish was a pleasure! Kayla also was the first to respond to on line request. She made the We ordered the car , came in as ordered. Working with Ben Parrish was a pleasure! Kayla also was the first to respond to on line request. She made the sale. Ben helped my husband and me to get the exact car we were looking for. We enjoy the car!!!!!!!! Mike also did a great job with all the extras. Thanks Mr. Ben Parrish for all !!!!! More

Love our new Ford Escape! We enjoyed working with Brandon Jackson to purchase our new 2015 Escape. He took plenty of time to show us several other vehicles until we decided on We enjoyed working with Brandon Jackson to purchase our new 2015 Escape. He took plenty of time to show us several other vehicles until we decided on the Escape, then to explain in detail all of the features. Joey Foust explained all of the details of the Ultimate Care package, which we took a few days to think over and then returned to purchase. We were pleased to be able to trade our truck and get a smaller, more fuel-efficient yet luxurious vehicle from Ford, which we hope to be driving for quite a few years. While Brandon was the main person we dealt with, everyone at the dealership was helpful and welcoming, and I feel sure we will continue to have excellent experiences with Richmond Ford West over the coming years. More

Overall Pleasant Experience for a New Car Purchase A single woman from out of town making a new car purchase on her own can be intimidating. The team was eager to make a sale but negotiated in a profes A single woman from out of town making a new car purchase on her own can be intimidating. The team was eager to make a sale but negotiated in a professional manner, took time finding the right car in their inventory, and offered comprehensive knowledge about the vehicles and component during the test drive as well as follow-up vehicle education. The team at Richmond Ford West treated me with respect, went out of their way to explain and answer all of my questions, assisted and educated me on financing intricacies, and made this new car purchase an overall pleasant experience. I'm looking forward to working with Richmond Ford West's parts and service teams during the lifetime of my vehicle. More

Exactly Experience #1 Jon Carlos -Sales Man is the best! He help me look for the exact car I was looking for and that works with my budget. He very knowledgeable, patient a Jon Carlos -Sales Man is the best! He help me look for the exact car I was looking for and that works with my budget. He very knowledgeable, patient and informative, I would recommend Jon this is who you need to go see to get your car. Joey Foust - Guest Services is very personable and informative and family oriented. He talked to me to make sure I understood everything, and answered all of my questions. More

Purchased used 2012 Ford F150 Brandon helped me over a coarse of a month. He was very patient and understood I was looking for a used f150 that was immaculate. It didn't take him Brandon helped me over a coarse of a month. He was very patient and understood I was looking for a used f150 that was immaculate. It didn't take him much time to stand up to the challenge. The quality of used vehicles that come through Richmond ford stems from the quality of service they provide. I looked at several used vehicle which where all trade in's of returning customers. That proves it all! Brandon only contacting me when he found something he thought I might like. I waited to write this review to see how I was treated after the sale. I must say this is some of the best service I have seen in a long time. The respect and professionalism shown at Richmond West is hard to find now a days. I worked with Brandon, George, Marvin, and Michael who where all excellent people to work with. Every time I have come in since then I have been greeted by name! and they know exactly what I am there for. The service they provide is what sets them apart from other dealerships. Go there and you will see! More

Richmond Ford West Palmer Svk was great to work with and a great help with the purchase of my car. I really appreciate the help also of Ken Trippeer and Joey Foust. Palmer Svk was great to work with and a great help with the purchase of my car. I really appreciate the help also of Ken Trippeer and Joey Foust. More

Great place to buy Everything about this buy was excellent from the ordering process all the way to driving away in a beautiful new 2015 F150. Everyone that we dealt wi Everything about this buy was excellent from the ordering process all the way to driving away in a beautiful new 2015 F150. Everyone that we dealt with was knowledgeable, friendly & polite. A great buying experience. This is our second purchase here and it probably won't be the last. Well done. More

Great product Joey was awesome! Kind, personable, not overly pushy...Just stated the facts when he sat down with us. After we decided to purchase a new F150, he exp Joey was awesome! Kind, personable, not overly pushy...Just stated the facts when he sat down with us. After we decided to purchase a new F150, he expressed he had a product that would make our vehicle look even better. I was skeptical, however I'm no longer skeptical after having it done. I couldn't believe the difference when I picked up the truck. It's sharper both inside and out. Thanks Joey for convincing me. More